Moving this discussion to the Installing Flash Player forum.
What operating system and browser are you using?
Windows 7 and Internet Explorer
After downloading, you need to install Flash Player. The following doc has step-by-step information on it: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_heading_5
Please verify and ensure that you have completed installation.
After that, ensure that you disabled ActiveX Filtering:
Also, ensure that you enabled Flash Player in Internet Explorer: