4 Replies Latest reply: Jul 3, 2014 8:34 PM by Fubals RSS

    FAILED DIRECT DEBIT PAYMENT Emails

    dutchshane Community Member
    dutchshane Oct 26, 2012 8:49 AM

      Hoping i can get an answer for this.

      I help administer dutchbros.com

      any time a payment fails on our site the system send out an email to ALL 41 of our employees, and for the life of me i cant find how to determine who specifically gets these emails.

      here is an example of what these emails look like

       

       

       

       

      Automated Email

       

       

       

       

       

       

       

       

       

       

      FAILED DIRECT DEBIT PAYMENT

       

       

       

       

       

       

       

       

      A direct debit payment has failed. The details of this order are listed below.

      Invoice Number:

      11898

      Invoice Date:

      26-Oct-2012

      Amount:

      $0.00

      Reason:

      A non-positive payment amount cannot be processed.

      This payment will not be processed again. You will need to process it manually.

      Click on the link below to view this item
      View this item

       

       

       

       

       

       

       

       

       

       

       

      Privacy
      Adobe® Business Catalyst is committed to protecting your privacy. You have received this email because you are a registered user of the Adobe® Business Catalyst system. If you wish to stop receiving this email please contact your system administrator.

      © Adobe® Business Catalyst 2004-2012, All Rights Reserved

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        • 1. Re: FAILED DIRECT DEBIT PAYMENT Emails
          Fubals Community Member
          Fubals Oct 26, 2012 1:38 PM (in response to dutchshane)

          Other workflow notifications and outbound emails you can change, but you cant change the "Failed Payment" one or designate who it goes to. Have asked about this ages ago.

          • 2. Re: FAILED DIRECT DEBIT PAYMENT Emails
            jayguy1969
            jayguy1969 Jan 10, 2013 1:40 PM (in response to Fubals)

            Hi - I am also having issues with FAILED DIRECT DEBIT PAYMENTS. I run a subscription based online yoga website - dirtyyogaco.com - and recurring payments are failing for no apparent reason. The customer credit cards are still valid - and they did not stop the payment. We use Paypal Pro as the payment gateway. I have contacted them and it is nothing on their side.

             

            It's becoming a real problem. If anyone has any advice or can offer help on this issue I would really appreciate it. Hard to run a business when you're unable to collect $$$.

             

            Thanks!

            • 3. Re: FAILED DIRECT DEBIT PAYMENT Emails
              SohalK Community Member
              SohalK Feb 12, 2013 4:40 AM (in response to jayguy1969)

              Hi,

               

              Not sure if this will help but had a similar issue with a client when setting up. If the amount goes to $ 0 for COD or Credit cards it will not process the card.

              • 4. Re: FAILED DIRECT DEBIT PAYMENT Emails
                Fubals Community Member
                Fubals Jul 3, 2014 8:34 PM (in response to dutchshane)

                Has there been any update on being able to change who gets the emails? One of my clients is asking about it, and its been a long time since this issue was raised... From a latest test, ALL users and email accounts in the system get the FAILED DIRECT PAYMENT email. Can BC please give an update on this and whether it will ever be addressed in the future?