Presenter 8 64bit failing to install (Full install) SOLVED

[davechr]

I am trying to install the ELS.  All of the applications are installing correctly except for Presenter 8.

I am running Windows 7 64bit and Office 2010 Plus 64bit.

I have tried both the installation package and the trial package and I receiving the same error.  Anyone else have this issue?

Tech support has been less than helpful.

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW030, DW050 ... WARNING: DF035 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 7 error(s), 2 warning(s)

----------- Payload: {5B1373CD-AF0F-11E1-A68F-9274728544BD} MultiSCOPackager 6.0 6.0.0.0 -----------

WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Common Files\Adobe\Adobe Multi SCO Packager 6.0\MultiscoPackager.ico for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe eLearning Suite 6\Adobe Multi SCO Packager 6.0.lnk with target C:\Program Files (x86)\Common Files\Adobe\Adobe Multi SCO Packager 6.0\multiscopackager.exe(Seq 4810)

----------- Payload: {8C625A48-C129-11E1-B356-B79AC803160B} Adobe Presenter Video Creator (64 Bit) 8.0.0.0 -----------

ERROR: Presenter 32 bit can only be installed with Powerpoint 32 bit. Office Powerpoint 32 bit cannot be found on your system.

ERROR: DW030: Custom Action for payload {8C625A48-C129-11E1-B356-B79AC803160B} Adobe Presenter Video Creator (64 Bit) 8.0.0.0 returned error. Failing this payload.

----------- Payload: {6AF2BEEC-AF0F-11E1-A68F-8B9C341B6CA9} MultiSCOPackager 6.0 x64 6.0.0.0 -----------

WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files\Common Files\Adobe\Adobe Multi SCO Packager 6.0 x64\MultiscoPackager.ico for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe eLearning Suite 6\Adobe Multi SCO Packager 6.0 x64.lnk with target C:\Program Files\Common Files\Adobe\Adobe Multi SCO Packager 6.0 x64\multiscopackager.exe(Seq 4813)

----------- Payload: {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 -----------

ERROR: Presenter 32 bit can only be installed with Powerpoint 32 bit. Office Powerpoint 32 bit cannot be found on your system.

ERROR: DW030: Custom Action for payload {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 returned error. Failing this payload.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Presenter Video Creator (64 Bit): Install failed

ERROR: DW050:  - Adobe Presenter 8_AdobePresenter8en_USLanguagePack: Install failed

ERROR: DW050:  - Adobe Presenter 8: Failed due to Language Pack installation failure

-------------------------------------------------------------------------------------

[davechr · Accepted solution]

After look further I figured out how to get it installed.

Even though presenter supports Powerpoint 64-bit and Windows 7 64bit (and it is also 64-bit) it seems to only install with powerpoint 2010 32bit.

1.  Uninstall Office 2010 64-bit

2. Reboot

3. Install Office 2010 32-bit (Only select Powerpoint, will shorten install)

4. Reboot

5. Install presenter

6. Uninstall Office 2010 32-bit

7. Reboot

8. Install Office 2010 64 bit

After you install the 64-bit you will be able to open powerpoint and see presenter.

Thanks to jitesh swaroop @  Adobe support for spending 1:45 on the phone with me, putting me on hold for 15 mins to research the issue (before I even tell you what I am calling about), moving my mouse around, trying to convince me it's installed (contrary to it showing a failure) and then telling me you have no idea that your supervisor will call me back.  He never called.  Stay ever helpful!