Are you on a Creative Cloud subscription or a standalone license?
Do you get an error code of some sort when it asks you to re-activate?
Hi - I'm on a standalone licence.
I don't get an error code, but the screen that comes up seems to link to a free trial of Creative Cloud, which I have not now taken up (to see if it helps - it doesn't).
Today when I relauched, I got THIS screen - usually the free trial says 0 days remaining!! On the next try, it had reverted to 30 days.....
Mylenium - thanks - I've worked through all the checks on that document and they're all ok - but I don't get any error messages anyway.
Search your drive for unused or expired Trials and uninstall.
Thanks Curt - i've done that and didn't find anything - I didn't expect to, because this is a new machime and I've not had time to cram it with junk yet - I've only loaded adobe programmes apart from what came installed (oh and Office 2010).
However, I have done the following, suggested on another forum:
Navigate to: C:\Program Files X (86)\Common Files\Adobe\Adobe PCD\
Rename the “cache” directory to “cache-backup” (or anything else not “cache”)
Start Photoshop CS6
Click on “License This Software“
Having re-launced once, it worked, but I'll come back and tell you if it was a permanent fix or not!
well, it's launched properly every day, so fingers crossed this has fixed it!
Sadly, this problem came back after about a week. the fix only seems to work for a few launches, then it reverts to being a "trial".
Does anyone else have this problem?
Have you managed to fix it? It's driving me NUTS!!
I am having this/similar problem too. This morning the Adobe updater popped up for CS6 so I went ahead and allowed it to do its thing (to 13.02). Later, CS6 launched fine (from LR4) once. Upon second launch something popped up about needing to login (didn't pay close attention) so I went ahead and did so. It already knew my email address. However since then, at every launch it pops up with CS6 Extended Trial.
I own Standard, not Extended and not cloud.
I never ran a trial, ever.
Just clicked through enough screens to get to a point where I was asked for my license ID again. After entering all seems OK for now and I'm back to standard without the nag screen.
Bigger question is why I had to do that?
And again this morning after today's camera raw update. CS6 restarted as Extended, then barfed a licensing error. What's going on guys?
I´m at the same point since upgrading to 13.0.3. First the trial window for the Cloud pops up with a random number of days remaining. If I refuse, it will finish with Extended which I don´t own (suppose it´s a trial too, but didn´t check).
If I click License this Software it will seem to work, until next day.
I´m on OSX 10.8.2 BTW.
Get your act together Adobe, I don´t want anything else than what I paid for, but I don´t want to register all the time either!!!
A disgrace really!
Please read the existing replies. This is a known problem, and the activation team is working on it.
But it's a holiday, so it's going to take a little longer to get this resolved.
with respect Chris, the existing replies just highlight that there is STILL no fix for this problem. I'm DEEPLY bored and fed up with this - and now mini bridge won't launch either. Why did I pay for a full version of photoshop? Why??
But who releases updates just before a holiday when everone is off - that is really poor planning and poor testing
Again, as noted, the fix is forthcoming.
(and the release date was NOT our choice)
Hi Chris - I did say at the top of the thread that it's a Windows 7 system - in fact Windows 7 Professional. I don't know what other info you need, but would be delighted to provide it if you tell me what you want to know?
Also - you will see that my problem pre-dates the update recently issued.
I'd be really grateful for any help you can offer!
Whoops, I got topics confused while trying to deal with a persistent spammer.
The activation problem is known, and is being worked on.
It's been delayed a bit because of the holidays.
For me this happens to all CS6 apps, not just Photoshop (osX 10.7.5 desktop and 10.8.2 laptop).
Pretty disconcerting the first several times, but closing the sales window (red button) allows the apps to open anyway.
Coming back on that, something seems to have changed for the better now; that is, since saturday, I didn´t have to register anymore, that´s 3 days in a row. I´m not aware of any update on my Mac since then either, so it´s a bit puzzling. I didn´t do that much: after entering the serial# again, this time I immediately closed CS6, then shot down the whole computer. A cold reboot and it didn´t happen again...
I am not aware of anything updated - system wide, not only Adobe - since the issue arose, so level of confidence in this ´fix´ is not very high, alas. So far, it seems to work for me and that´s already something. Would be nice to have confirmation from Adobe for peace of mind though.
Hmmm... Too much enthusiasm again! I had to enter the serial again yesterday...
I bought CS6 Design & Web Premium online from Adobe.com on August 5, 2012. I used the products successfully for 6 months and here in January I start getting requests for my SN every other time I boot one of the applications. I've used "Chat" on Adobe.com and they have me input my SN, the message goes away and they hang up believing the problem is fixed. I tell them this is a persistent problem but they dont want to really seem to want to help.
And today Acrobat Pro has stopped accepting my SN altogether.
Oh, and I too have recieved the "My Trial Period is 36,767 days".
From reading this page and the messages, this is a known problem. Today is Jan 24 2013. I see the first parts of this post started in October.
What are we supposed to do when the software we depend on to make a living stops working and Adobe tech support is LESS than supportive in resolving the issue?
Adobe is better than this - What gives? For the first time, I am disappointed in your company and products. ANY help would be a step in the right direction.
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Today we released Photoshop update version 13.0.4 (for Mac perpetual customers) and version 13.1.2 (for Creative Cloud members, Mac and Windows), resolving this licensing issue:
Where do I get it?
That did the trick by the looks of it, after both upgrades of Bridge and CS6, I´m not bothered anymore. Instead, I´m happy again.
I'm glad somebody is!
My original post on this thread was October, and I'm trying to be good, polite and reasonably quiet, but I seem to be one of the forgotten windows-64bit users who still have no resolution :-(
Please adobe guys - what's happening????
...And the pain continues for several of my customers in our creative services group. They are prompted to register every time CS6 Design and Web Premium ( standalone license) is started. I think all are running 64-bit Win7.
Has there been any progress since the end of January? Thanks!
I'm afraid I'm bumping a few of these threads, because there never HAS been a fix issued for windows 7 64 bit users.
Is ANYONE at Adobe even remotely interested in this ongoing problem?
Please - I've offered to send my system info, I've asked what you need to see, you tell me(in January) that a fix is being worked on...
Surely there must be something that someone can do... Surely I'm not the only poor toad out here still suffering this thrice damned licensing error?
Rant over. (For now)
I have this problem with CC versions on Mac - HELP PLEASE. It is so annoying....
Adobe? Please post the fix. I have been re-entering my serial number daily for 2 years for my purchased license.
~ Windows7 user.