2 Replies Latest reply on Oct 28, 2012 6:55 AM by nabnub

    I've tried everything but still can't import .mov files

    nabnub Level 1

      Hi everyone,

       

       

      I've been trying all the suggested method regarding the issue of importing .mov files and also the error message when launching Ae (quicktime is not installed on this system)

       

      but I still haven't solve the problem

       

      Can anybody help me please to find a solution?

       

      when I try to import a mov file it appears the following well known error message:

       

      Afeter effects error: file' file name.mov' cannot be imported - this '.mov' file is damaged or unsupported

       

       

       

      (I can import an .avi file)

       

       

       

       

       

      here are my spec:

       

       

      Win 7 64 bits

       

      quicktime version installed:  7.7.2 (1680.56)

       

      After effects C5.5 version 10.5.1.2

       

      type of file causing problem: quick time movie (.mov) from some project template of videocopilot.net or videohive

                                                      and actually with any .mov file that I've created

      thanks a lot