2 Replies Latest reply: Nov 24, 2012 5:30 AM by Anjaneai Srivastava RSS

    TCS 2.5 RH link to FM Not Available

    lyly_8 Community Member

      Hi,

       

      I'm on Windows XP and have admin rights.

      I have TCS 2.5. In RH, linking to FM is not available. In FM, the RH menu does not display.

      I've adjusted the maker.ini file using RJ's instructions: http://www.mail-archive.com/framers@lists.frameusers.com/msg18573.html.

       

      I had brief access to another computer no one was using. I wiped the computer, installed Windows 7, and installed TCS 2.5. The RH > link to FM feature was available. I can't upgrade my computer to Windows 7 at this time. And I don't think it is an OS issue.

       

      I've contacted Adobe numerous times and through numerous channels. After going through the redirect loop a few times, I was told to purchase a Support Plan to receive installation help.

       

      Other than the maker.ini file, what other ways does TCS need to link FM and RH?

       

      Thanks,

      Lydia

        • 1. Re: TCS 2.5 RH link to FM Not Available
          Jeff_Coatsworth CommunityMVP

          So you've verified that the dll is where it's supposed to be? Try registering it using regsvr32.exe to make Windows aware of it.

          • 2. Re: TCS 2.5 RH link to FM Not Available
            Anjaneai Srivastava Adobe Employee

            Hi Lydia,

             

            Sorry to know about your problem.

             

            I would request you to check on more thing--

             

            Whether you FrameMaker and RoboHelp belong to same installer i.e. were installed with TCS installation, as they would not show link option if installed individually with different installers.

             

            If you are not sure, wipe out the complete TCS 2.5 and check if RH or Fm is installed, if yes, remove them and then reinstall the complete TCS 2.5 again on you machine. Launch Robohelp and test linking again.

             

            If it still does not work, drop an email with some additional information - tcssup@adobe.com

             

            Thanks,

            Anjaneai