6 Replies Latest reply on Apr 25, 2008 1:26 AM by Fozzy1978

    AIR Error:

    Rajesh Kaki
      Hi ,

      I am getting following error while opening the AIR file.

      "The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author."

      Can anyone suggest on this,

      Thanks in Advance..
        • 1. Re: AIR Error:
          Oliver Goldman Adobe Employee
          You can use the installer logging feature ( http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html) to get more detailed error information.

          Oliver Goldman | Adobe AIR Engineering

          • 2. AIR Error:
            jonheal
            Oliver,

            I am taking the liberty of correcting your URL for you.

            http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html

            (Your link included a close parenthesis)

            I am going to try this with my install problem ( http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?catid=697&threadid=1342236)
            • 3. Re: AIR Error:
              Fozzy1978
              Oliver,

              I have been experiencing a similar issue. The Application installs fine on some users machines and not others. however I have managed to log a message on those which have had problems using the method describe in the following link http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html.

              The unsucessful error message is as follows:

              Starting app install of file:///C:/Documents%20and%20Settings/bhawkins/Desktop/SAMSolo.air
              UI SWF load is complete
              UI initialized
              Converting to C:\Documents and Settings\bhawkins\Local Settings\Temp\fla11.tmp
              Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Missing digested package file: Scripts/AC_RunActiveContent.js" errorID=0]
              Starting cleanup
              Installation exited

              Sucessful Logged message for the same app displays:

              Starting app install of file:///C:/Users/fostpa/WhiteSprings/Inetpub/wwwroot/SAMSOLO/SAMSolo.air
              UI SWF load is complete
              UI initialized
              Converting to C:\Users\fostpa\AppData\Local\Temp\fla85FF.tmp
              Conversion is complete
              AIR file is bound to version 1.0
              app id SAMSolo
              application is bound to this version of the runtime
              Application is installed? true
              Waiting for user confirmation
              User confirmed action: launch
              Skipping work; going to launching
              Re-launching application from C:\Users\fostpa\Desktop\SAM Solo\SAM Solo.exe
              Starting cleanup
              Installation exited

              My App is a HTML/JS/FLASH hybrid and is complied using the Adobe AIR Dreamweaver Extension.

              Any help would be greatly appreciated
              • 4. Re: AIR Error:
                Oliver Goldman Adobe Employee
                The log from the failing install indicates that a file that was present in the original AIR file (AC_RunActiveContent.js) has been removed, breaking the file. Any chance your AIR file has been run through a firewall, etc. that might have stripped out this file?

                regards,
                Oliver Goldman | Adobe AIR Engineering

                • 5. Re: AIR Error:
                  Simon Bailey Level 1
                  I have had similar problem and as advised ran a log I am awaiting a response as a solution, seems as though there a few people with the same issue so may as well post my log here as well:

                  TWHIRL

                  Starting app install of file:///Volumes/Newtriks%20HD/newtriks/Downloads/twhirl-0.7.5.air
                  UI SWF load is complete
                  UI initialized
                  Converting to /private/var/folders/kz/kzRbN8THGzaCuC21SnFH1E+++TI/TemporaryItems/FlashTmp0
                  Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]
                  Starting cleanup
                  Installation exited

                  AMP

                  Starting app install of http://www.adobe.com/go/amp_install
                  UI SWF load is complete
                  UI initialized
                  Downloading file to /private/var/folders/kz/kzRbN8THGzaCuC21SnFH1E+++TI/TemporaryItems/FlashTmp0
                  Received HTTP Response Status event
                  Response URL is http://airdownload.adobe.com/air/amp/adobe_media_player.air
                  Waiting for user confirmation
                  User confirmed action: install
                  Converting to /private/var/folders/kz/kzRbN8THGzaCuC21SnFH1E+++TI/TemporaryItems/FlashTmp2
                  Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]
                  Starting cleanup
                  Installation exited

                  http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=75&catid=697&threadid =1356799&enterthread=y
                  • 6. Re: AIR Error:
                    Fozzy1978 Level 1
                    Oliver,

                    I'm not so sure that the firewall issue is the problem. I have tried several dummy apps with and without the AC_RunActiveContent.js file and it all seems to point to the Scripts/AC_RunActiveContent.js file that Dreamweaver creates when you add flash content to a html page that causes this problem. Could Adobe investigate this as a bug?