10 Replies Latest reply: Oct 30, 2012 10:36 AM by Automator21

Issues logging into Folio Builder

Automator21 Oct 30, 2012 10:05 AM

Hello everyone,

Anyone having issues logging into Folio Builder, I've been having issues this morning updating articles, I can update one article and then if I try and update another I can select it or do anything, I have to log off and quit indesign and then log back in. This was working but then I was logged off and now I can't log in, I keep getting an error message that my username and password do not match and I'm certain I am typing it correctly? Thanks.

1. Re: Issues logging into Folio Builder

NickWD1688 Oct 30, 2012 10:06 AM (in response to Automator21)

Having the same problems, Server update please Adobe folks. Thanks
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2. Re: Issues logging into Folio Builder

gardnermag Oct 30, 2012 10:08 AM (in response to NickWD1688)

BUMP. same problem here. Found this site, that says the server is not down? So yeah, maybe just needs an update.

http://www.isitdownrightnow.com/acrobat.com.html
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3. Re: Issues logging into Folio Builder

Automator21 Oct 30, 2012 10:11 AM (in response to gardnermag)

My same credentials I use for logging into Folio Builder work just fine when I log into the Creative Cloud Portal so my credentials are just fine... Wonder if Sandy might be the culprit...
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4. Re: Issues logging into Folio Builder

Christophe_Quinzoni Oct 30, 2012 10:15 AM (in response to Automator21)

Same issues with any accounts I use to log in...
Let's be patient and try tomorrow morning.
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5. Re: Issues logging into Folio Builder

Automator21 Oct 30, 2012 10:26 AM (in response to Christophe_Quinzoni)

http://health.acrobat.com/

Nice place to monitor what's going on.
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6. Re: Issues logging into Folio Builder

Rhoda P. Oct 30, 2012 10:30 AM (in response to Automator21)

I was able to log in earlier today but now I can't!
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7. Re: Issues logging into Folio Builder

NickWD1688 Oct 30, 2012 10:31 AM (in response to Christophe_Quinzoni)

From what i've heard, the Storm may be affecting it.
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8. Re: Issues logging into Folio Builder

jamesroche Oct 30, 2012 10:33 AM (in response to Rhoda P.)

We are indeed in the middle of an outage with our Acrobat.com<http://Acrobat.com> systems. We're tracking this closely, and I'll follow up when we see the situation resolved from our side.

Thanks.
--

// James Roche
// roche@adobe.com<mailto:roche@adobe.com>
// I was born lucky
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9. Re: Issues logging into Folio Builder

Christophe_Quinzoni Oct 30, 2012 10:34 AM (in response to Automator21)

Everything's OK from now
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10. Re: Issues logging into Folio Builder

Automator21 Oct 30, 2012 10:36 AM (in response to Christophe_Quinzoni)

Agree, It's working fine for me now.
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