I will GUESS that has something to do with your (unnamed) graphics adapter (ATI... nVidia... ???) and/or the driver version
Do you have a laptop with dual video?
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
-link to why http://forums.adobe.com/message/4685328
Are you using any 3rd party display hardware, such as Blackmagic?
All in all... please provide LOTS more information
so i tried ditching all the preview files and its been running OK for the last 2 hours. But the last time I had an editing session it also crapped out 2 or 3 times, and then ran stably. Ho hum.
So its a desktop system. Graphics nvidia gtx 275, with a recent (stable) driver.
12gb ram, i7 920 cpu on asus 6ptd deluxe.
no 3rd party display hardware.
Same issue here.
I have two GPUs. Nvidia GTX560 and ATI 7770. Primary monitor is connected to the Nvidia and the secondary is on the ATI. I have the latest drivers on both cards.
DisplaySurface.dll file is present and appears to be modified on the last update 8/20/13.
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 188.8.131.52
Application Timestamp: 5211d7f5
Fault Module Name: DisplaySurface.dll
Fault Module Version: 184.108.40.206
Fault Module Timestamp: 5211cec0
Exception Code: c0000005
Exception Offset: 0000000000040c51
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 25f2
Additional Information 2: 25f2e9968ec710456b0256b1b9a4531d
Additional Information 3: 015c
Additional Information 4: 015c4156eedee5c139c0125281e8f75b
It worked fine before this last update. The ATI wasn't being used to display premiere. I was under the impression that it would be an issue when I installed the ATI, but this is the only problem I have had. I don't think it has a relation to the two different cards though.
I have Premiere CC crashes too. There was no such a problem with Premiere CS6.
Please help me if anybody knows what to do.
Here is the report:
Faulting application name Adobe Premiere Pro.exe version 220.127.116.11 time stamp: 52aed7f3 Faulting module name: MSVCR100.dll version: 10.0.30319.1 time stamp: 4ba220dc Exception code: 40000015 Fault offset: 00000000000760d9
Windows 7 Ultimate x64 SP 1
CPU: Intel i7 2600K 3.4 Ghz with processor graphics Intel HD Graphics 3000
RAM: 8 Gb
SSD system disc OCZ Agility
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt
Overall bit rate : 44.5 Mbps
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L5.0
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Format settings, GOP : M=1, N=12
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Bit rate : 42.9 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Original height : 1 088 pixels
Display aspect ratio : 16:9
Original display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.828
Stream size : 53.6 MiB (97%)
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.601
Format : PCM
Bit rate mode : 1 536 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 1.92 MiB (3%)