6 Replies Latest reply on Apr 24, 2014 8:08 AM by gimmyjones

    premiere crashes

    getho Level 1

      Faulting application name: Adobe Premiere Pro.exe, version: 6.0.2.0, time stamp: 0x50348196

      Faulting module name: DisplaySurface.dll, version: 6.0.2.0, time stamp: 0x5034795c

      Exception code: 0xc0000005

      Fault offset: 0x0000000000020b91

      Faulting process id: 0x124c

      Faulting application start time: 0x01cdb716f0c23e33

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\DisplaySurface.dll

      Report Id: f753b8d7-230a-11e2-b881-e0cb4e2c4d27

       

      anyone know what displaysurface might be and what I can do?

       

      Its crashed twice in the last 10 minutes, and twice during my previous sesssion a few days ago.

       

       

      And again with a new error:

      Faulting application name: Adobe Premiere Pro.exe, version: 6.0.2.0, time stamp: 0x50348196

      Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac

      Exception code: 0x40000015

      Fault offset: 0x00000000000761c9

      Faulting process id: 0x3b48

      Faulting application start time: 0x01cdb719b6b082b6

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe

      Faulting module path: C:\Windows\system32\MSVCR100.dll

      Report Id: ea07858c-230d-11e2-b881-e0cb4e2c4d27

        • 1. Re: premiere crashes
          John T Smith Adobe Community Professional & MVP

          I will GUESS that has something to do with your (unnamed) graphics adapter (ATI... nVidia... ???) and/or the driver version

           

          So... http://forums.adobe.com/message/4200840

           

          Do you have a laptop with dual video?

          -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

          -http://forums.adobe.com/thread/1001579

          -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0

          -HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

          -link to why http://forums.adobe.com/message/4685328

           

          Are you using any 3rd party display hardware, such as Blackmagic?

           

          All in all... please provide LOTS more information

          • 2. Re: premiere crashes
            getho Level 1

            that 2nd error was to do with trying to preview an audio file 2012-10-31_144850.jpg

             

            so i tried ditching all the preview files and its been running OK for the last 2 hours. But the last time I had an editing session it also crapped out 2 or 3 times, and then ran stably.  Ho hum.

             

            So its a desktop system. Graphics nvidia gtx 275, with a recent (stable) driver.

            12gb ram, i7 920 cpu on asus 6ptd deluxe.

             

            2 monitors.

            Recent Bios

             

            no 3rd party display hardware.

            • 3. Re: premiere crashes
              TioBug

              Same issue here.

               

              I have two GPUs. Nvidia GTX560 and ATI 7770. Primary monitor is connected to the Nvidia and the secondary is on the ATI. I have the latest drivers on both cards.

               

              DisplaySurface.dll file is present and appears to be modified on the last update 8/20/13.

               

              Problem signature:

                Problem Event Name:          APPCRASH

                Application Name:          Adobe Premiere Pro.exe

                Application Version:          6.0.5.0

                Application Timestamp:          5211d7f5

                Fault Module Name:          DisplaySurface.dll

                Fault Module Version:          6.0.5.0

                Fault Module Timestamp:          5211cec0

                Exception Code:          c0000005

                Exception Offset:          0000000000040c51

                OS Version:          6.1.7600.2.0.0.256.1

                Locale ID:          1033

                Additional Information 1:          25f2

                Additional Information 2:          25f2e9968ec710456b0256b1b9a4531d

                Additional Information 3:          015c

                Additional Information 4:          015c4156eedee5c139c0125281e8f75b

              • 4. Re: premiere crashes
                John T Smith Adobe Community Professional & MVP

                >two GPUs. Nvidia GTX560 and ATI 7770

                 

                Different brands and different drivers is VERY likely not going to work

                 

                Some saved links that may help

                http://forums.adobe.com/thread/875252

                http://forums.adobe.com/thread/876675

                http://forums.adobe.com/thread/872941

                http://forums.adobe.com/thread/872103

                • 5. Re: premiere crashes
                  TioBug Level 1

                  It worked fine before this last update. The ATI wasn't being used to display premiere. I was under the impression that it would be an issue when I installed the ATI, but this is the only problem I have had. I don't think it has a relation to the two different cards though.

                  • 6. Re: premiere crashes
                    gimmyjones

                    I have Premiere CC crashes too. There was no such a problem with Premiere CS6.

                    Please help me if anybody knows what to do.

                    Here is the report:


                    Faulting application nameAdobe Premiere Pro.exe
                    version7.2.1.4
                    time stamp:52aed7f3
                    Faulting module name:MSVCR100.dll
                    version: 10.0.30319.1
                    time stamp:4ba220dc
                    Exception code:40000015
                    Fault offset:00000000000760d9


                     

                    System:

                     

                    Windows 7 Ultimate x64 SP 1

                    CPU: Intel i7 2600K 3.4 Ghz  with processor graphics Intel HD Graphics 3000

                    RAM: 8 Gb

                    SSD system disc OCZ Agility

                     

                     

                    Footage:

                     

                    General

                     

                    Format              : MPEG-4

                    Format profile   : QuickTime

                    Codec ID           : qt 

                    Overall bit rate  : 44.5 Mbps

                     

                    Video

                     

                    Format                                 : AVC

                    Format/Info                          : Advanced Video Codec

                    Format profile                      : Baseline@L5.0

                    Format settings, CABAC      : No

                    Format settings, ReFrames : 1 frame

                    Format settings, GOP          : M=1, N=12

                    Codec ID                              : avc1

                    Codec ID/Info                       : Advanced Video Coding

                    Bit rate                                 : 42.9 Mbps

                    Width                                    : 1 920 pixels

                    Height                                   : 1 080 pixels

                    Original height                      : 1 088 pixels

                    Display aspect ratio              : 16:9

                    Original display aspect ratio : 16:9

                    Frame rate mode                  : Constant

                    Frame rate                            : 25.000 fps

                    Color space                           : YUV

                    Chroma subsampling             : 4:2:0

                    Bit depth                                : 8 bits

                    Scan type                              : Progressive

                    Bits/(Pixel*Frame)                  : 0.828

                    Stream size                            : 53.6 MiB (97%)

                    Color primaries                      : BT.709

                    Transfer characteristics         : BT.709

                    Matrix coefficients                  : BT.601

                     

                    Audio

                     

                    Format                                   : PCM

                    Bit rate mode                         : 1 536 Kbps

                    Channel(s)                             : 2 channels

                    Sampling rate                        : 48.0 KHz

                    Bit depth                                : 16 bits

                    Stream size                            : 1.92 MiB (3%)