Is the version that you are reinstalling an upgrade from a previous version?
If so, you should just require the S/N for the version, that you upgraded from, to do the reinstallation.
Hi, thanks. No, I am trying to reinstall the same version that was
already installed, as it told me I needed to. When I enter the serial
it tells me it was previously installed so wants to find the
previously installed version, but there isn't one, as it told me it
couldn't install until I removed the previously installed version. So
previously installed version is now gone and it won't install until
it can find that.
So, you are NOT trying to reinstall an upgrade, but a purchased version (not in an upgrade path from one version to the next)?
If that is correct, there should be no request for a "previously installed version." That only appears when one is installing an upgrade.
Are you installing from physical media (a DVD), or from a download?
Sorry, I do not have an answer for you.
Installing from a DVD.
I don't know why it's asking me for that when I enter the serial #.
There is a long list of former employees here who have installed
things at various times, but you'd think w/the correct serial #, I
should not encounter any such issues. I was running CS2 until it
told me I had to reinstall. Now it won't reinstall. WTF??
Effective December 13, Adobe disabled the activation server for CS2 products and Acrobat 7 because of a technical glitch. These products were released over 7 years ago and do not run on many modern operating systems. But to ensure that any customers activating those old versions can continue to use their software, we issued a serial number directly to those customers. While this might be interpreted as Adobe giving away software for free, we did it to help our customers.
Don't waste your time contacting Adobe . . . there is no one there that can read or has the intelligence to answer as you can see from the multiple, duplicate replies!! Funny, when they had their MAJOR security breach, they asked us consumers for forgiveness and to work with them as they tried to fix their issues, but now that I need their help, they blow me and apparently others, OFF!! Maybe it is time to try Corel!!