1 Reply Latest reply on Nov 3, 2012 7:40 PM by Xiaoyi Tong

    Help! No products are showing in my Extension Manager

    Iamadi

      Hi there,

       

      I'm having a problem in that no products are showing in the Extension Manager.  I've just signed up for the Creative Cloud and have so far only downloaded Photoshop. But it's refusing to show in the Extension Manager and I can't therefore install any extensions. The products column is just entirely empty.

       

      I did previously have the CS5.5 Master Collection installed but in case it was causing the problem I uninstalled it, uninstalled CS6 as well and resinstalled Photoshop afresh.

       

      I still have the same problem though

       

      I'm running Mac OS X 10.8.2 and following the advice from a different conversation tried "BridgeTalk.__diagnostics__;" and found that PhotoShop isn't mentioned at all in the resulting diagnostics.

       

      This is driving me crazy and I've got some bits I need to get done ASAP so please anyone help if you can!

       

      Thanks in advance,

       

      Adi

       

       

      Diagnostics text follows:

      ===================

       

      Result: BridgeTalk Diagnostics

      ----------------------

       

       

                Info:

                          Name = estoolkit-3.8

                          Status = PUMPING

                          Path

                          Version = 2.0

                          Build = ES 4.2.12

                          Next serial number = 18

                          Logging: = OFF

                          Now = 23:12:20

       

       

                          Messages:

                                    Message Version = 2.05

                                    Authentication = ON

                                    Digest = ON

       

       

                Thread: estoolkit-3.8#thread

                          Avg. pump interval = 39ms

                          Last pump = 21ms ago

       

       

                          Ping: 7

       

       

                                    ECHO_REQUEST: ECHO_RESPONSE

                                              Timeout = undefined

                                              Handler = undefined

       

       

                                    STATUS: PUMPING

                                              Timeout = undefined

                                              Handler = undefined

       

       

                                    MAIN: MAIN

                                              Timeout = undefined

                                              Handler = installed

       

       

                                    LAUNCHED: LAUNCHED

                                              Timeout = undefined

                                              Handler = installed

       

       

                                    DIAGNOSTICS: DIAGNOSTICS

                                              Timeout = undefined

                                              Handler = installed

       

       

                                    INFO: INFO

                                              Timeout = undefined

                                              Handler = installed

       

       

                                    SETUPTIME: thread=1ms, left=1ms

                                              Timeout = undefined

                                              Handler = undefined

       

       

                Instances: 3

       

       

                          estoolkit-3.8#dbg:

       

       

                                              msg[23:12:20]: 00000013

                                                        @BT>Version = 2.05

                                                        Target = estoolkit-3.8#dbg

                                                        Sender = estoolkit-3.8#dbg

                                                        Sender-ID = localhost:mac6738

                                                        Timeout = 23:12:21

                                                        Type = Ignore

                                                        Response-Request = Timeout

                                                        Headers = (no headers)

                                                        Timestamp = 23:12:20

                                                        Serial-Number = 13

                                                        Received = undefined

                                                        Result = undefined

                                                        Error = undefined

                                                        Body = (empty)

       

       

                                    Incoming: 1

       

       

                                    Outgoing: 0

       

       

                                    Handler: 9

                                              ExtendScript = for all messages

                                              Error = for only msg #3

                                              Error = for only msg #5

                                              Error = for only msg #9

                                              Result = for only msg #13

                                              Error = for only msg #13

                                              Timeout = for only msg #13

                                              Result = for only msg #15

                                              Error = for only msg #15

       

       

                          estoolkit-3.8#estk:

       

       

                                              msg[23:12:20]: 00000015

                                                        @BT>Version = 2.05

                                                        Target = estoolkit-3.8#estk

                                                        Sender = estoolkit-3.8#dbg

                                                        Sender-ID = localhost:mac6738

                                                        Timeout = 23:22:20

                                                        Type = Debug

                                                        Response-Request = Result Error

                                                        Headers = (no headers)

                                                        Timestamp = 23:12:20

                                                        Serial-Number = 15

                                                        Received = undefined

                                                        Result = undefined

                                                        Error = undefined

       

       

                                                        Body: 107 bytes

                                                                  Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

       

       

                                    Incoming: 1

       

       

                                    Outgoing: 0

       

       

                                    Handler: 1

                                              ExtendScript = for all messages

       

       

                          estoolkit-3.8: (main)

       

       

                                    Incoming: 0

       

       

                                    Outgoing: 0

       

       

                                    Handler: 1

                                              ExtendScript = for all messages

      ----------------------

        • 1. Re: Help! No products are showing in my Extension Manager
          Xiaoyi Tong Adobe Employee

          Hi Lamadi,

           

          Extension Manager manages products in the same Creative Suite family only. It means, Extension Manager CS 5.5 only manages CS 5.5 products, such as Photoshop CS5.5. Extension Manager CS 6 only manages products like Photoshop CS 6. So CS 6 products will NOT be showed in Extension Manager CS5.5. Because Extension Manager CS 5.5 and Extension Manager CS6 can be installed on the same machine, please make sure you are running the correct one. Just double clicking the extension may not launch the Extension Manager you want. Please launch the Extension Manager you expect manually and then install your extensions. Thanks.

           

          Xiaoyi