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Problem invoking process which does digital signing

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Level 2

Hi,

I am creating a process which basically does the digital signing of PDF forms. On creating of a fresh process, invoking of the process is fine.

However, when come the next day or after a long period of time without invoking this process, the following error (Screenshot below) would appear and invoking of this process would be impossible.

invocation_error.png

The only way past this is to recreate another clone of this process, and it will work.  This is not realistic to be done in Production.

Another point to note is that this problem is solved when I remove the 'Sign Signature Field' service operation from the process. However this cannot be done, as main purpose of this process is to digitally sign PDF docs.

Ive also tried increasing the 'Default document disposal timeout' to 3000 seconds, but problem still doesnt go away.

Hence, does anyone have any idea how to solve this?

Thanks in advance,

Bernard

1 Reply

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Former Community Member

am taking a guess here, dont have too much info.

-> two ideas jump to mind:

1) isolate 'Sign Signature Field' service in a seperate process and invoke it as a sub-process from your 'main' process (keep the sub proess short-lived)

2) some document/xml variable is being stored in the GDS/TEMP and is being cleaned up. check variables