17 Replies Latest reply on Jan 7, 2013 12:06 AM by IvanDavid

    Is Photoshop Elements 9 or later compatible with Windows 8 32- or 64-bit?

    noname877

      What versions of Photoshop Elements work on Windows 8 64bit?

       

      I have PE 9 and it does not seem to work. The editor appears to load and work. The organizer loads but is missing some of the menu options. It appears to be incompatiable.

       

      I know the adobe site says PE11 works but does mention 32bit or 64 bit. How about PE10?

       

      Message title was edited by: Brett N

        • 1. Re: PE and windows 8- 64 bit. What works?
          domnic.rj23 Level 3

          PSE11 works fine with windows 8 64 bit. Can't say anything for PSE10

          • 2. Re: PE and windows 8- 64 bit. What works?
            GKDantas

            Not working for me here... I always get a crash to desktop after some actions, even resize a layer can crash both PSE 11 and PSE 8

            • 3. Re: PE and windows 8- 64 bit. What works?
              noname877 Level 1

              Anybody else? Adobe claims PSE 11 works on Windows8 but they did not specify which version (32 or 64 or both). No information on PSE 10.  I know I could download and try it but not sure PSE 10 trial version is still available. I really only use organizer mainly and editor occasionally. I am tempted to switch to another product but don't want to lose my collections and tags.

              • 4. Re: PE and windows 8- 64 bit. What works?
                noname877 Level 1

                Okay found a chart that says PSE (no version listed) will work with Windows 8 (no version listed).

                 

                PSE 10 is listed as working with Windows 7. I would think that it would work with Windows 8.

                 

                I assume it is safe to assume that Adobe will not be upgrading any versions with patches to work with Windows 8.

                • 5. Re: PE and windows 8- 64 bit. What works?
                  GKDantas Level 1

                  I think this chart is wrong... not working here with randon crashs all the time... using PhotoPaint X5 until get an answer from Adobe about this.

                  • 6. Re: PE and windows 8- 64 bit. What works?
                    Swarnima Adobe Employee

                    Can you be a bit more specific? which menu items are not working?

                    I think, PSE works on Win8 64bit.

                    Even if Adobe is not mentioning it as supported.

                    Can you mention, what options are not working for you? May be I can help.

                    • 7. Re: PE and windows 8- 64 bit. What works?
                      18qwer Level 3

                      Hi noname877,

                      Well I do beleive PSE10 works on both Windows 8, 32-bit and 64-bit both.

                      For the menus issue maybe you should try changing the resolution of your machine. I remember in PSE9 it was an issue. But it was fixed in PSE10.

                      • 8. Re: PE and windows 8- 64 bit. What works?
                        GKDantas Level 1

                        For me theres no real way to show whats wrong, since it crash randon when working, even selecting a layer can crash PSE, sometimes using crop ou simple changing a tool in the menu...I dont know if theres a log for those crashes, so I could post here.

                        • 9. Re: PE and windows 8- 64 bit. What works?
                          noname877 Level 1

                          18qwer,

                           

                          What resolution should I try for PSE 9? I have a 22" LCD running in its native resolution.

                          • 11. Re: PE and windows 8- 64 bit. What works?
                            GKDantas Level 1

                            Here is the log for the error message:

                             

                            <?xml version="1.0"?>

                            <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">

                            <crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Photoshop Elements" applicationVersion="8.0" build="unknown">

                            <time year="2012" month="11" day="6" hour="22" minute="48" second="31"/>

                            <user guid="b74162b9-cfa1-4397-8f74-16fc6fa72c5e"/>

                            <system platform="windows" osversion="6.1.7600 SP 0.0" applicationlanguage="Language Neutral" userlanguage="pt_BR" oslanguage="pt_BR" ram="4095" machine="Intel(R) Core(TM)2 Quad  CPU   Q8200  @ 2.33GHz" model="Intel64 Family 6 Model 23 Stepping 7" cpuCount="4" cpuFreq="2341 MHz" busFreq="" locale="Portuguese (Brazil)"/>

                            <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0018d4c2">

                            <backtrace crashedThread="0">

                            <thread index="0">

                            <stackStatement index="0" address="0x0018d4c2" symbolname="unknown"/>

                            <stackStatement index="1" address="0x00a8b68e" symbolname="AIF::TexturePool::operator="/>

                            <stackStatement index="2" address="0x012268e3" symbolname="AIF::DataFlow::OutputConnector::connectedInput"/>

                            <stackStatement index="3" address="0x011ea87a" symbolname="AIF::DataFlow::OutputConnector::connectedInput"/>

                            <stackStatement index="4" address="0x76d48d5d" symbolname="GetObjectType"/>

                            <stackStatement index="5" address="0x76d48d2b" symbolname="GetObjectType"/>

                            <stackStatement index="6" address="0x00a9c372" symbolname="AIF::TexturePool::operator="/>

                            </thread>

                            </backtrace>

                            <registerSet>

                            <register name="EAX" value="0x00000001"/>

                            <register name="EBX" value="0x107b6b38"/>

                            <register name="ECX" value="0x86f60000"/>

                            <register name="EDX" value="0x00000000"/>

                            <register name="ESI" value="0x00000001"/>

                            <register name="EDI" value="0x0031ba64"/>

                            <register name="ESP" value="0x0018d558"/>

                            <register name="EBP" value="0x00000000"/>

                            <register name="EIP" value="0x00a9c372"/>

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                            • 12. Re: PE and windows 8- 64 bit. What works?
                              Jeff Arola Adobe Community Professional

                              noname877,

                               

                              When you say some of the menu options are missing, does that mean you can see all the menus or is the organizer partially off the screen?

                               

                              Could you post a screenshot of what your seeing in the pse 9 organizer?

                               

                              You can easily take a screenshot in windows 8 by pressing the Windows+Prt Screen keys and the screenshot should be saved to:

                              C:\Users\Your Name\Pictures\Screenshots

                               

                              Then use the small camera icon to insert in the post:

                               

                              Untitled-1.png

                              • 13. Re: PE and windows 8- 64 bit. What works?
                                noname877 Level 1

                                18qwer,

                                 

                                Thanks to your suggestion, I now have menus.

                                 

                                Prior to upgrading widows XP, I had PSE on my main drive which had the drive letter F. I install Windows 8 Pro on a new ssd with the drive letter c. I reinstalled PSE 8 on the new drive. When I open the old catalog, it opens after converting (do not know why it is converting), my catalogs are there but all my pictures show as blank thumbnails. The file name, file location, tag and collection information is there but it appears that the program is listing the f drive as being off line.

                                 

                                Any ideas on how to fix this.

                                 

                                I still do not know if PSE 9 works on Windows 8. I have spent more time on this then installing Windows and all my other applications.

                                • 14. Re: PE and windows 8- 64 bit. What works?
                                  noname877 Level 1

                                  Clicking reconnect drive did not work.

                                  • 15. Re: PE and windows 8- 64 bit. What works?
                                    18qwer Level 3

                                    I think you should restore the catalog again. Or you can select all the images, right click on them and choose update thumbnail.

                                    • 16. Re: PE and windows 8- 64 bit. What works?
                                      noname877 Level 1

                                      Thanks for the help. I had to do a restore. It seems to work (at least for the basics).

                                      • 17. Re: PE and windows 8- 64 bit. What works?
                                        IvanDavid Adobe Employee

                                        Hi,

                                         

                                        Just thought this might help - here's a matrix that lists out Photoshop Elements and Operating System versions: http://forums.adobe.com/message/4527508.

                                         

                                        Cheers,

                                        David