Try moving your project to somewhere with a shorter link without any spaces in the directory names (e.g. C:\Lecia\). Then recompile and try again.
The above URL in the Script Error appears when the video files actually work. The URL is shorter when it is on the server and users save the CHM to their desktop and run it from there.
I went through testing it again with new eyes, a coworker watched me. He suggests that maybe the CHM file is too large and is choking since the preview always seems to work.
Is there a size limit to CHM files before they become unusable?
Searching the internet I found that # in the URL calling up the CHM can cause a problem... no # in my URL.
Another search indicates that a virus protector might cause errors... I turned off the virus protection and recompiled, still has the problem with video files not running.
Apparently there is no limitiation of a CHM file after searching.
I guess there may also be a problem with the CHM file compiled in a 64 enviornment that will not run the video file unless the part of IE runs in 32 .
Message was edited by: RickNoll
Figured it all out now... I import the Canon camera mov file into PowerDirector11 and edit as needed (adding subtitles and audio, make cuts and transitions, etc). I use Captivate for screen movies only. I import these screen movies into PowerDirector11 and integrate. I then output to a wmv file at 1280x720 30p 6Mbps. This file then gets imported into RoboHelp9 under a hyperlink. In Win7 I set the default program to use on wmv files to Windows Media Center (not the player). The Library may have to be linked if it isn't already.
My CHM file is now 552,793 KB, downloads off the intranet quickly and runs perfectly. When accessing the videos it asks whether to save or open the file. Open is the preffered method. Everything is running in X64 mode.
I had a problem with the wmv player not starting the videos unless they were in the window library. Also my company will not install quicktime for users.
Maybe this will be of some help to others in the future.
As further explaination on the wmv video files I am using... you must set up the default file association (Windows start button, on the right) between wmv and the Windows Media center, not the Player! I make a hyperlink and use the button bar icon tool to link the file and the multiple floppy disk save icon brings the wmv file into the RH project for me. After producing the project into a CHM file, when I click on the video link it asks to open or save... just open it otherwise you may start having duplicate versions of the video file to have to content with. No need to make baggage files, swfs or anything else.
I only use Captivate to cature the software demonstration. I combine the demonstration material with the video and audio in PowerDirector 11 and its suite add-on AudiDirector.
Until the hardware software issues at my company get to the point that flash is common, this is the route I must take.