0 Replies Latest reply: Nov 6, 2012 2:50 AM by Tim121 RSS

    Error 1327. Invalid Drive

    Tim121

      Hello,

       

      Wondering if someone can help. I have spent hours trying to install Acrobat Reader on Windows 8 Release Preview Evaluation Copy Build 8400 with a network (NAS) connection and can't get it to work.

       

      This is the error I receive:

       

      Error 1327.Invalid Drive: Q:\ mapped to a user folder. The drive does not exist or could not be connected. You can either disconnect the drive or reassign the drive letter. For details refer http://kb2.adobe.com/cps/404/kb404946.html

       

      The suggested link proposes some fixes, neither of which work. The CMD prompt solution makes no difference, the Microsoft Fix program doesn't run (incompatible operating system).

       

      I have disconnected all mapped Network drives, un-mapped Documents, Music, Photo and Video libraries for all 4 users on my PC and re-booted. As far as I can see, there is no Q drive... but still I get the error.

       

      If I go to CMD and try to find Q:/ it doesn't exist.

       

      What frustrates me the most is I have to download the software every time and wait 5 minutes before I know if it is going to work. I wish it could be downloaded to my desktop once and then it would be quicker trying it.

       

      I really am struggling to understand why this won't install, if anyone has any ideas, I would be glad to hear them but please - not too technical.

       

      Thanks,

       

      Tim