11 Replies Latest reply: Nov 6, 2012 12:06 PM by jdblundell1 RSS

    Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."

    jdblundell1 Community Member

      I have a number of PSD files I've created and I'm trying to save them as PDFs.

       

      I can Save for Web and Devices, I can save as a .gif, .eps., and every other format I've tested, but I cannot save as a PDF. I get the error:

       

      "Could not save a copy as (filename) because the file is already in use or was left open by another application."

       

      I'm running Adobe Master Collection CS5 with Photoshop CS 5.5 (12.0.4 x64) on a Windows 7 64-bit machine.

      I have a 928 GB HD with 697 GB free.

       

      I have rebooted and tried saving the files immediately after I reboot. I have killed my virus scanner. I have killed a number of other possible culprits including Acrotray.exe and CS5ServiceManager.ext

       

      I have run Process Explorer as recommended by Microsoft and found no applications using the file. I've also tried saving the file to my external hard drive and/or renaming the file with only rare luck.

       

      Nothing seems to fix it.

       

      The boards seem to suggest Adobe isn't taking responsibility for this and pointing it back to the OS or other software. I'm willing to believe them if someone can show me how/where to kill whatever process it is - but at this point, all my indicators point back to Photoshop.

        • 1. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
          Mylenium CommunityMVP

          An opened file could be anything from indexing tools to Windows's own thumbnail preview mechanisms. It's impossible to know. You realyl need to throw geek tools liek Sysinternals System Monitor at it andwatch which processes access those files.

           

          Mylenium

          • 2. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
            jdblundell1 Community Member

            I should probably add that as I understand it - I've also turned off indexing of both of my drives (makes searching a pain) and disabled Windows 7 thumbnail caching.

            I'm digging into the Process Monitor now.

            • 3. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
              jdblundell1 Community Member

              As a new followup.

               

              As of yet, I'm not finding anything with Process Monitor as of yet - however I CAN save to my network drive but not my local or external drive.

               

              Our IT Dept is telling me that Windows doesn't care where you save it to so the OS would not be blocking it.

               

              So I'll have to save to my network drive apparently and then copy it back for the time being until another fix can be found.

              • 4. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
                Curt Y Community Member

                Sometimes permission issues can be tricky.  Try right clicking on PS and selecting "run as administrator" and see if that makes a difference.

                • 5. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
                  jdblundell1 Community Member

                  Aweomse Curt!

                   

                  As of right now that works!

                   

                  For anyone who's following up and needing help - here's how to set Photoshop to run as Administrator everytime:

                   

                  http://helpx.adobe.com/x-productkb/global/run-program-administrator-windows-7.html

                   

                  UPDATE: Nevermind... it worked twice. Now I'm back to the same issue :-(

                   

                  Message was edited by: jdblundell1

                  • 6. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
                    Curt Y Community Member

                    This tell you that there is a permissions issue.  Running in Admin. mode is not a permanent solution and does have some security risks.  Get you IT guys to solve the permission issue.  Would be an issue with the OS and drive.

                    • 7. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
                      jdblundell1 Community Member

                      Why would I be allowed to save to a network drive and not my hard drive or external drive if it was a permission issues?

                       

                      I have full administrative rights on my computer.

                      • 8. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
                        Curt Y Community Member

                        Not a computer geek but each drive as permission levels.  I do know that if you take a drive from one computer and move to another you have to change the "ownership" so you can write to it.

                        • 9. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
                          jdblundell1 Community Member

                          Hmmm... unless Windows does that automatically I never run into that issue. I move external hard drives and flash drives around all the time.

                          • 10. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
                            Curt Y Community Member

                            Here is a clip from a past post where user could not drag and drop files to hard drive.

                             

                            To my great relief I have now sorted this issue and offer the following as the Correct Answer. My sincere and grateful thanks go to Curt and Yammer, above, who have helped me so much in sorting this Windows 7 issue which is clearly very relevant to Bridge users also. Any slowness to grasp what they have been saying is down to me!

                             

                            The key to solving this issue lies is understanding that in terms of Windows 7 Security, every internal or external hard drive, plus folders, sub-folders and files thereon has an OWNER. Also each OWNER has a certain level of PERMISSION to do things such as moving files to a different folder, deleting or re-naming them etc. If you try to do things that you don't currently have Permission to do, that is when you get an ‘Access Denied’ error message. Also your system has an Admistrator or Administrators and at the outset you need to ensure through the Control Panel that you are listed as one of them. .

                             

                            If, like me, you didn't realise these things, (and why would you if Microsoft or your computer or hard drive suppliers couldn't be bothered to really make sure you knew about them), then trying to fathom the ‘Access Denied’ problem becomes a stressful and frustrating nightmare as I can testify having spent a week at it!

                             

                            The steps that I took to resolve the issue and which I believe now constitute the 'Correct Answer' are as follows:

                             

                            1. First make sure that you have Administrator rights on your system via the Control Panel

                            2. Next ‘right click’ on the Drive whose files you want to gain full access to, for example the drive that your pictures are stored on, and click on 'Properties'.

                            3. Under the Security tab you will see a list of Groups and Users on this drive and the Permissions that they have to do things.

                            4. Before doing anything to edit these Permissions, first click on the Advanced button. This opens another window with a tab showing the Owner of this drive.
                               
                            5. Click on the Owner tab and if you are not already listed as the owner, make yourself the owner by selecting your name from the list. I believe it should appear there if you are an admistrator or user. (In my case at this stage the owner was initially shown as an obscure string of numbers and letters which I believe identified the drive when it was connected to the lap top I was using before I upgraded my machine)

                            6. Now be sure to check the box that says "Replace Owner on Subcontainers and Objects" and the click Apply. On completion of this step, the drive in question and all the folders, subfolders and files thereon should now be 'owned' by you. You could check this out by right clicking on a particular folder then clicking Properties > Security > Advanced > Owner. Your name should appear. So far so simples!

                            7. Now go back to the Security Tab for your drive (Step 2 / 3 above) and look at the Permissions you currently have. Your aim now is to allow yourself 'Full Control.' If you don’t currently have this level of permission click Edit, select your name on the list, check ‘Full Control’ and 'Apply' the change.

                            8. I think I'm right in saying that at this point whilst still working in the Drive directory you are now given the option of ticking boxes which allow you to, in effect, cascade the permission you have just granted yourself to all the files and folders on that drive. Tick the box to allow this and Windows should then take care of the rest.If I'm not quite correct here then in my particular case, for example, all my images were stored on my external drive. The top level, or 'parent' folder in which all my pictures could be found was the 'My Pictures' folder and I had created a number of folders and subfolders ('child ' folders) within that folder. The permissions I gave to the Parent folder – My Pictures – were cascaded down through the Child folders.

                            9. On completion of the above step I tested the result in Windows Explorer by dragging a few files back and forth between folders and it now worked perfectly - I was now able to move / delete / rename etc all files without now getting the dreaded access denied message. What a sense of relief! This meant that I could now open Bridge normally rather than having to right click it and 'Run As Admistrator' - albeit that is a very useful thing to do until you get the problem sorted as described.
                            • 11. Re: Cannot save as PDF - "Could not save a copy as (filename) because the file is already in use..."
                              jdblundell1 Community Member

                              I think that was the fix for me. Thanks for sticking with me Curt and helping me out.

                               

                              Every file is saving correctly now that I'm set as the owner of the drive.

                               

                              That's the darndest thing I've ever seen.