3 Replies Latest reply on Nov 7, 2012 2:42 PM by ellllen

    ape 10 install, lost audio on videos


      Just installed ape 10 - when I create a video now, the audio stops playing about 20 seconds into the video on both Real Player and Windows Media Player. If I upload the video to youtube, the full sound is there. Have had ape 7 for years, this never happened. Any ideas? Thank you

        • 1. Re: ape 10 install, lost audio on videos
          John T Smith Adobe Community Professional & MVP

          These questions below may be for a different product... but the information you need to

          supply is the same, for the products you use
          More information needed for someone to help... click these links and provide the

          requested information

          • 2. Re: ape 10 install, lost audio on videos
            the_wine_snob Level 9

            When the Audio in a muxed AV file (both an Audio and a Video Stream), is truncated, upon Import, it is often caused by not allowing the Conforming of the Audio to complete 100%. See this article on Indexing and Conforming files for more info: http://forums.adobe.com/message/3892177#3892177


            Good luck,



            • 3. Re: ape 10 install, lost audio on videos
              ellllen Level 1

              Thank you very much, Hunt - an interesting article. The strange thing is that in APE 10, the video plays fine in edit mode.  When it's rendered, the video plays for almost 30 seconds, and I can see it and hear it fine, then the audio cuts off for the rest of the video, in both Windows Media Player and Real Player. Yet if I upload the video to youtube, it plays fine.  On further experimenting today, here is what I found, and this is probably a good clue as to what is happening:


              If I play the video, the audio cuts off at about 30 seconds. Then, fast forwarding through the video, there is never any sound back.  If I stop the video, restart it from the beginning, if I click ahead to the end (before getting to the 30 second cutoff point), then find points along the way, there is full sound.  But if I go to the 30 second mark, it shuts off again.  It's almost as if there is a "turn off audio" marker at 30 seconds.  If I skip past that, the audio doesn't get turned off.  But only the media players pay attention to this "turn off" point.  Youtube does not seem to recognize it.


              Thanks again for your help!