14 Replies Latest reply on Nov 7, 2012 6:46 PM by cha744

    Metafile error when I install flash player

    cha744

      I am very frustrated at this point. I was able to watch videos on my computer but not read pdf files. So I uninstalled my adobe programs and reinstalled. The reader worked fine but the flash player won't install. It says metafile error. I've tried the http://www.adobe.com/products/flashplayer/distribution3.html site and i downloaded and installed the exe installer. It still am not able to see videos. I'm not that great with computers. Am I doing something wrong?

        • 1. Re: Metafile error when I install flash player
          pwillener Level 8

          What is your operating system & version?

           

          What is your web browser?

          • 2. Re: Metafile error when I install flash player
            cha744 Level 1

            I have windows 7 and i'm using firefox, and i already installed what I had but now I can't reinstall.

            • 3. Re: Metafile error when I install flash player
              pwillener Level 8

              What files do you have in C:\Windows\system32\Macromed\Flash ?

               

              Is the Shockwave Flash plugin enabled in Firefox?

               

              What exactly means "can't"?

              • 4. Re: Metafile error when I install flash player
                cha744 Level 1

                Sorry i mistyped. I uninstalled what I had and what my problem is that when I go to install the flash player from this link http://get.adobe.com/flashplayer/ it comes up with the metafile error. Then I followed this link http://www.adobe.com/products/flashplayer/distribution3.html. I installed the exe file from that. It didn't come up with any errors but videos still arent working. Yes the shockwave flash plugin is enabled.

                This is what is in the C:\Windows\system32\Macromed\Flash

                 

                Flashinstall.log

                FlashUtil64_11_5_502_110_plugin

                NPSWF64_11_5_502_110

                plugin.vch

                • 5. Re: Metafile error when I install flash player
                  pwillener Level 8

                  You have all the required files, and you say the plugin is enabled.

                   

                  So what means "not working"; what exactly do you see instead of the expected Flash content?

                  • 6. Re: Metafile error when I install flash player
                    pwillener Level 8

                    You seem to use 64-bit Windows, but Firefox is a 32-bit application, so please also tell me what files you have in C:\Windows\syswow64\Macromed\Flash

                    • 7. Re: Metafile error when I install flash player
                      cha744 Level 1

                      When I go to watcha video, it just gives me a blank white or black screen.  C:\Windows\syswow64\Macromed\Flash didn't even show up when i searched for it. Again im not that great with computers.

                      • 8. Re: Metafile error when I install flash player
                        Sovata

                        Hello,

                         

                        I'm experience the same problem:

                        when the installation begins after 1-2 minutes the wizard displays the following message:

                        "Metafile failed..."

                         

                        Please help!

                         

                        Vista, 32Bit, Mozzila...

                         

                        p.s.

                         

                        I've tryed with the offline method but when I start firefox - it stops working immediately (the program is not responding)...

                        I've checked the link "find version" - the rolling bow is not showing, neither the system parameters...

                         

                        With IE everything is working properly, but I want to use firefox...

                         

                        In macromed dir I have:

                         

                        Flash32_11_4_402_287.ocx

                        FlashInstall

                        FlashUtil32_11_4_402_287_ActiveX

                        install

                        mms.cfg

                        NPSWF32_11_4_402_287.dll

                         

                        Could be Vista my main problem????

                        • 9. Re: Metafile error when I install flash player
                          chris.campbell Adobe Employee

                          @cha744 and Sovata - What version of Firefox are you running?  Can you please type "about:plugins" and "about:support" in Firefox's address bar and post back the contents of both pages that are displayed?  Finally, does this page load for you?  http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html?

                           

                          @Sovata - Could you also try updating to our latest 11.5 release?

                          • 10. Re: Metafile error when I install flash player
                            cha744 Level 1

                            That link does work but I cannot see the movie.

                            This is everything on the "about:plugins" page

                            Shockwave Flash

                            File: NPSWF32_11_5_502_110.dll
                            Version: 11.5.502.110
                            Shockwave Flash 11.5 r502
                            application/x-shockwave-flashAdobe Flash movieswf
                            application/futuresplashFutureSplash moviespl

                            Java(TM) Platform SE 7 U9

                            File: npjp2.dll
                            Version: 10.9.2.5
                            Next Generation Java Plug-in 10.9.2 for Mozilla browsers
                            application/x-java-appletJava Applet
                            application/x-java-beanJavaBeans
                            application/x-java-vm

                            application/x-java-applet;version=1.1.1

                            application/x-java-bean;version=1.1.1

                            application/x-java-applet;version=1.1

                            application/x-java-bean;version=1.1

                            application/x-java-applet;version=1.2

                            application/x-java-bean;version=1.2

                            application/x-java-applet;version=1.1.3

                            application/x-java-bean;version=1.1.3

                            application/x-java-applet;version=1.1.2

                            application/x-java-bean;version=1.1.2

                            application/x-java-applet;version=1.3

                            application/x-java-bean;version=1.3

                            application/x-java-applet;version=1.2.2

                            application/x-java-bean;version=1.2.2

                            application/x-java-applet;version=1.2.1

                            application/x-java-bean;version=1.2.1

                            application/x-java-applet;version=1.3.1

                            application/x-java-bean;version=1.3.1

                            application/x-java-applet;version=1.4

                            application/x-java-bean;version=1.4

                            application/x-java-applet;version=1.4.1

                            application/x-java-bean;version=1.4.1

                            application/x-java-applet;version=1.4.2

                            application/x-java-bean;version=1.4.2

                            application/x-java-applet;version=1.5

                            application/x-java-bean;version=1.5

                            application/x-java-applet;version=1.6

                            application/x-java-bean;version=1.6

                            application/x-java-applet;version=1.7

                            application/x-java-bean;version=1.7

                            application/x-java-applet;jpi-version=1.7.0_09

                            application/x-java-bean;jpi-version=1.7.0_09

                            application/x-java-vm-npruntime

                            application/x-java-applet;deploy=10.9.2

                            application/x-java-applet;javafx=2.2.3

                            Java Deployment Toolkit 7.0.90.5

                            File: npdeployJava1.dll
                            Version: 10.9.2.5
                            NPRuntime Script Plug-in Library for Java(TM) Deploy
                            application/java-deployment-toolkit

                            Google Update

                            File: npGoogleUpdate3.dll
                            Version: 1.3.21.123
                            Google Update
                            application/x-vnd.google.update3webcontrol.3

                            application/x-vnd.google.oneclickctrl.9

                            AVG SiteSafety plugin

                            File: npsitesafety.dll
                            Version: 11.1.0.4
                            npsitesafety
                            application/x-avg-sitesafety-pluginnpsitesafetyavgsitesafety

                            Google Earth Plugin

                            File: npgeplugin.dll
                            Version: 6.2.0.5788
                            GEPlugin
                            application/gepluginGEPlugin

                            Silverlight Plug-In

                            File: npctrl.dll
                            Version: 4.1.10111.0
                            4.1.10111.0
                            application/x-silverlightnpctrlscr
                            application/x-silverlight-2

                            Winamp Application Detector

                            File: npwachk.dll
                            Version: 5.6.2.3199
                            Winamp Application Detector
                            application/x-winampx-1.0.0.1winamp

                            iTunes Application Detector

                            File: npitunes.dll
                            Version: 1.0.1.1
                            iTunes Detector Plug-in
                            application/itunes-pluginThis plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

                            My Web Search Plugin Stub

                            File: NPMYWEBS.DLL
                            Version: 1.0.1.0
                            My Web Search Plugin Stub for 32-bit Windows
                            application/x-mws-mywebsearchpluginMy Web Search Plugin Stubmws

                            RealJukebox NS Plugin

                            File: nprjplug.dll
                            Version: 12.0.1.633
                            RealJukebox Netscape Plugin
                            noneRealJukebox NS Plugin Filenone

                            RealPlayer(tm) HTML5VideoShim Plug-In (32-bit)

                            File: nprphtml5videoshim.dll
                            Version: 12.0.1.633
                            RealPlayer(tm) HTML5VideoShim Plug-In
                            application/x-rp-html5videoshim-pluginRealPlayerrh5

                            RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

                            File: nppl3260.dll
                            Version: 12.0.1.633
                            RealPlayer(tm) LiveConnect-Enabled Plug-In
                            audio/x-pn-realaudio-pluginRealPlayerrpm

                            RealPlayer Version Plugin

                            File: nprpjplug.dll
                            Version: 12.0.1.633
                            12.0.1.633
                            application/vnd.rn-realplayer-javascriptRealPlayer Version Pluginrpj

                            QuickTime Plug-in 7.6.9

                            File: npqtplugin7.dll
                            Version: 7.6.9.0
                            The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                            image/jpeg2000JPEG2000 imagejp2
                            image/jpeg2000-imageJPEG2000 imagejp2
                            image/x-jpeg2000-imageJPEG2000 imagejp2

                            QuickTime Plug-in 7.6.9

                            File: npqtplugin6.dll
                            Version: 7.6.9.0
                            The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                            video/x-m4vVideom4v
                            image/x-macpaintMacPaint imagepntg,pnt,mac
                            image/pictPICT imagepict,pic,pct
                            image/x-pictPICT imagepict,pic,pct
                            image/x-quicktimeQuickTime imageqtif,qti
                            image/x-sgiSGI imagesgi,rgb
                            image/x-targaTGA imagetarga,tga
                            image/jp2JPEG2000 imagejp2

                            QuickTime Plug-in 7.6.9

                            File: npqtplugin5.dll
                            Version: 7.6.9.0
                            The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                            audio/3gpp3GPP media3gp,3gpp
                            video/3gpp23GPP2 media3g2,3gp2
                            audio/3gpp23GPP2 media3g2,3gp2
                            video/sd-videoSD videosdv
                            application/x-mpegAMC mediaamc
                            video/mp4MPEG-4 mediamp4
                            audio/mp4MPEG-4 mediamp4
                            audio/x-m4aAAC audiom4a
                            audio/x-m4pAAC audiom4p
                            audio/x-m4bAAC audio bookm4b

                            QuickTime Plug-in 7.6.9

                            File: npqtplugin4.dll
                            Version: 7.6.9.0
                            The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                            video/mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
                            audio/mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
                            audio/x-mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
                            video/3gpp3GPP media3gp,3gpp

                            QuickTime Plug-in 7.6.9

                            File: npqtplugin3.dll
                            Version: 7.6.9.0
                            The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                            audio/x-gsmGSM audiogsm
                            audio/AMRAMR audioAMR
                            audio/aacAAC audioaac,adts
                            audio/x-aacAAC audioaac,adts
                            audio/x-cafCAF audiocaf
                            audio/ac3AC3 audioac3
                            audio/x-ac3AC3 audioac3
                            video/x-mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

                            QuickTime Plug-in 7.6.9

                            File: npqtplugin2.dll
                            Version: 7.6.9.0
                            The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                            audio/aiffAIFF audioaiff,aif,aifc,cdda
                            audio/x-aiffAIFF audioaiff,aif,aifc,cdda
                            audio/basicuLaw/AU audioau,snd,ulw
                            audio/midMIDImid,midi,smf,kar
                            audio/x-midiMIDImid,midi,smf,kar
                            audio/midiMIDImid,midi,smf,kar
                            audio/vnd.qcelpQUALCOMM PureVoice audioqcp

                            QuickTime Plug-in 7.6.9

                            File: npqtplugin.dll
                            Version: 7.6.9.0
                            The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                            application/sdpSDP stream descriptorsdp
                            application/x-sdpSDP stream descriptorsdp
                            application/x-rtspRTSP stream descriptorrtsp,rts
                            video/quicktimeQuickTime Moviemov,qt,mqv
                            video/flcAutoDesk Animatorflc,fli,cel
                            audio/x-wavWAVE audiowav,bwf
                            audio/wavWAVE audiowav,bwf

                            Adobe Acrobat

                            File: nppdf32.dll
                            Version: 10.0.0.396
                            Adobe PDF Plug-In For Firefox and Netscape 10.0.0
                            application/pdfAcrobat Portable Document Formatpdf
                            application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
                            application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
                            application/vnd.fdfAcrobat Forms Data Formatfdf
                            application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
                            application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
                            application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

                            Microsoft Office 2010

                            File: NPSPWRAP.DLL
                            Version: 14.0.4761.1000
                            The plug-in allows you to open and edit files using Microsoft Office applications
                            application/x-sharepointSharePoint Plug-in for Firefox

                            Microsoft Office 2010

                            File: NPAUTHZ.DLL
                            Version: 14.0.4730.1010
                            Office Authorization plug-in for NPAPI browsers
                            application/x-msoffice1414.0.4730.1010*

                            downloadUpdater2

                            File: npdnupdater2.dll
                            Version: 1.3.0.0
                            npdnupdater2
                            applicatiotn/x-vend.aol.dnupdater2.1ocpocp

                            downloadUpdater

                            File: npdnu.dll
                            Version: 1.1.0.2
                            npdnu
                            applicatiotn/x-vend.aol.dnupd.1ocpocp

                             

                            This is everything on the "about:support" page

                             

                             

                            Application Basics

                                 

                             

                                 

                                   

                                     

                                       

                                          Name

                                       

                             

                                        Firefox

                                     

                             

                                     

                                       

                                          Version

                                       

                             

                                        16.0.2

                                     

                             

                                     

                                       

                                          User Agent

                                       

                             

                                        Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

                                     

                             

                                     

                                       

                                          Profile Folder

                                       

                             

                                       

                                         

                                       

                                     

                             

                                     

                                       

                                          Enabled Plugins

                                       

                             

                                       

                                          about:plugins

                                       

                                     

                             

                                     

                                       

                                          Build Configuration

                                       

                             

                                       

                                          about:buildconfig

                                       

                                     

                             

                                     

                                       

                                          Crash Reports

                                       

                             

                                       

                                          about:crashes

                                       

                                     

                             

                                     

                                       

                                          Memory Use

                                       

                             

                                       

                                          about:memory

                                       

                                     

                             

                                   

                                 

                             

                                 

                             

                                 

                                    Extensions

                                 

                             

                                 

                                   

                                     

                                       

                                          Name

                                       

                                       

                                          Version

                                       

                                       

                                          Enabled

                                       

                                       

                                          ID

                                       

                                     

                                   

                                   

                                    AVG Security Toolbar11.1.0.12trueavg@toolbarImageZoom.org0.85.60truecrossriderapp15804@crossrider.comM y Web Search1.1truem3ffxtbr@mywebsearch.comXUL Cache1.0true{341d1af9-6917-4182-91d6-f00ac1447638}Yahoo! Toolbar2.5.1.20121011034613true{635abd67-4fe9-1b23-4f01-e679fa7484c1}AVG Safe Search10.0.0.1423false{1E73965B-8B48-48be-9C8D-68B920ABC1C4}RealPlayer Browser Record Plugin14.0.2false{ABDE892B-13A8-4d1b-88E6-365A6E755758}

                                 

                             

                                 

                             

                                 

                                    Important Modified Preferences

                                 

                             

                                 

                                   

                                     

                                        Name

                                     

                             

                                     

                                        Value

                                     

                                   

                             

                                   

                                    browser.cache.disk.capacity1048576browser.cache.disk.smart_size.first_runfalsebrowser.cac he.disk.smart_size_cached_value1048576browser.places.smartBookmarksVersion4browser.search. param.yahoo-frmoz2-ytff-browser.search.param.yahoo-fr-cjktmoz2-ytff-browser.search.useDBFo rOrdertruebrowser.sessionstore.resume_from_crashfalsebrowser.startup.homepagehttp://www.google.com/igbrowser.startup.homepage_override.buildID20121024073032browser.sta rtup.homepage_override.mstone16.0.2browser.tabs.warnOnClosefalsedom.ipc.plugins.enabled.np mywebs.dllfalseextensions.lastAppVersion16.0.2keyword.URLhttp://search.mywebsearch.com/myw ebsearch/GGmain.jhtml?id=ZJxdm1286Sus&ptnrS=ZJxdm1286Sus&ptb=HkAEo_dPSBvB0YSx7QqbpQ&ind…ne twork.cookie.prefsMigratedtruenetwork.protocol-handler.warn-external.dnupdatefalseplaces.d atabase.lastMaintenance1352263698places.history.expiration.transient_current_max_pages1020 94places.last_vacuum1330283760privacy.sanitize.migrateFx3Prefstrueprivacy.sanitize.timeSpa n0security.warn_viewing_mixedfalse

                                 

                             

                                 

                                 

                                    Graphics

                                 

                             

                                 

                                   

                                    Adapter DescriptionIntel(R) HD GraphicsVendor ID0x8086Device ID0x0046Adapter RAMUnknownAdapter Driversigdumd64 igd10umd64 igdumdx32 igd10umd32Driver Version8.15.10.2202Driver Date8-25-2010Direct2D EnabledtrueDirectWrite Enabledtrue (6.1.7600.16961)ClearType ParametersClearType parameters not foundWebGL RendererGoogle Inc. -- ANGLE (Intel(R) HD Graphics) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)GPU Accelerated Windows1/1 Direct3D 10

                             

                                   

                                    AzureBackenddirect2d

                             

                                   

                                   

                                 

                             

                                 

                                 

                                    JavaScript

                                 

                             

                                 

                                   

                                     

                                       

                                          Incremental GC

                                       

                             

                                        1

                                     

                               

                                 

                             

                                 

                                 

                                    Accessibility

                                 

                             

                                 

                                   

                                     

                                       

                                          Activated

                                       

                             

                                        0

                                     

                                     

                                       

                                          Prevent Accessibility

                                       

                             

                                        0

                                     

                               

                                 

                             

                                 

                                 

                                    Library Versions

                                 

                             

                                 

                                   

                                    Expected minimum versionVersion in useNSPR4.9.24.9.2NSS3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS Util3.13.6.03.13.6.0NSS SSL3.13.6.0 Basic ECC3.13.6.0 Basic ECCNSS S/MIME3.13.6.0 Basic ECC3.13.6.0 Basic ECC

                            • 11. Re: Metafile error when I install flash player
                              chris.campbell Adobe Employee

                              Thanks for those reports.  Could you try the steps regarding RealPlayer detailed in this FAQ?

                               

                              How do I troubleshoot Flash Player's protected mode for Firefox?

                               

                              Thanks,

                              Chris

                              • 12. Re: Metafile error when I install flash player
                                cha744 Level 1

                                I tried that, but i decided to make a new username on my computer and it works on that. So I guess I'll just stick to that.

                                • 13. Re: Metafile error when I install flash player
                                  chris.campbell Adobe Employee

                                  Interesting, this leads me to think that you might be running into a problem with the Firefox user profile.  This would have been recreated when you switched to a new user account.  If you want to try resetting your profile with your original account, please see this Mozilla document:

                                   

                                  http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

                                  • 14. Re: Metafile error when I install flash player
                                    cha744 Level 1

                                    I tried resetting it but still no flash. Youtube told me to install flash, so I clicked on the link given by the video, it seemed to install fine but nothing changed as far as videos playing.