I have this problem, I have PS CS6 and when I click on File> Import> Video Frames to Layers.. Next, the window that says "Initializing Video Import" starting to load and always get stuck and that's what appears: "Could not complete the video frames to layers command because the DynamicLink Media Server is not available". That's with aaaall the videos.
PS: I've been trying with File> Open but that's what says "Could not complete your request because it is not the right kind of document"
Anybody know what happens to my photoshop? Thx!
What file format is the videos in?
The relevant auxiliary service/ helper app is being blocked and thus not launching,. anything from permissions issues to security tools getting in teh way. Check your Task Manager/ Activity Monitor, turn off security stuff, run as admin.