9 Replies Latest reply on May 13, 2013 5:29 PM by the_wine_snob

    Installing Premiere Elements 10 on Windows 7 64 bit Machine

    Bob Howes Adobe Community Professional & MVP

      In August I purchased Premiere Elements 10 (and PSE 10 for that matter) and installed them satisfactorily on my existing 32 bit Vista computer. 

       

      As of today, I have replaced that computer with a much higher spec Windows 7 64 bit computer.  However, when I try to install PRE10 on the new computer, I'm greeted with the error message that the installer doesn't support a 64 bit OS.  If I'm installing from disk, I should load disk 2, otherwise I should download the 64 bit version.

       

      I purchased the download version and can't find anywhere on the Adobe site to replace my 32 bit version with a 64 bit one--but the reference to "Disk 2" implies that my purchase should have included either.

       

      Anyone have any thoughts?  I'd hate to replace a piece of software only 3 and a half months old.

       

      FYI, the PSE10 installed first try without any issues.

       

      Thanks in advance,

       

      Bob

       

      Edited to add:  Just installed my copy of Audition CS6 as well with no problems--it only seems to be PRE10 that comes with an installer that doesn't work in 64 bit.