5 Replies Latest reply on Nov 7, 2012 2:08 PM by the_wine_snob

    Premiere Elements 11 App Crash

    Mike_S_From_CT

      I just purchased Premiere Elements 11 and cannot get it to work on my PC.  Every time I attempt to launch it, the program crashes.

       

      My PC:

       

      HP HDX 16-1200

      Intel Centrino 2 Dual Core 64 Bit Processor

      Windows 7 64 Bit

      NVidia 9600M GT with latest driver

       

      From the welcome page, I select "New Project" under "Video Editor".  I am first told that I do not have the latest video driver, but NVidia claims I do.  Then I get "Adobe Premiere Elements 11 has stopped working".  More details contains:

       

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      Problem signature:

       

      Problem Event Name: APPCRASH

      Application Name: Adobe Premiere Elements.exe

      Application Version: 11.0.0.0

      Application Timestamp: 505bd85a

      Fault Module Name: Display.dll

      Fault Module Version: 6.0.0.0

      Fault Module Timestamp: 505bb29e

      Exception Code: c0000005

      Exception Offset: 00000000000230bc

      OS Version: 6.1.7601.2.1.0.256.1

      Locale ID: 1033

      Additional Information 1: 5132

      Additional Information 2: 5132c793e8b2292880da4912b7b4f9d1

      Additional Information 3: f43c

      Additional Information 4: f43cf4f9c1330f09798228e6cebf5f77

       

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