24 Replies Latest reply: Jan 4, 2013 12:14 AM by Chris Laker RSS

    Framemaker Error

    bowen192 Community Member

      Hello,

       

      Can anyone help me with this?  It's started happening every 10 minutes at the moment.

       

      http://img28.imageshack.us/img28/2755/20121107150704.png

      Can I send the .txt file somewhere?

        • 1. Re: Framemaker Error
          Jeff_Coatsworth MVP

          Yes, e-mail it to fmerror@adobe.com<mailto:fmerror@adobe.com> like it says ;>)

           

          But more importantly, what's going on that's causing the hard error to occur?

          • 2. Re: Framemaker Error
            bowen192 Community Member

            Cheers Jeff,

             

            I'm not sure what's going on!  I'm messing around with books and currently have about three or four open.  I may have added the same files to more than one book, so this could be it.

            • 3. Re: Framemaker Error
              Jeff_Coatsworth MVP

              That's allowed - it's when you try to add the book to itself that issues arise - see the Robocolumn blog for an example of this.

              • 4. Re: Framemaker Error
                mattrsullivan Community Member

                I'd recommend

                • restarting your PC
                • open your book, and all chapter files
                • address any missing resource messages (re-enable them in Preferences > Alerts if needed)
                • update your book
                • save all files in book (Shift-File > Save all files in book)

                 

                HTH...gotta go teach a CPT class, so best of luck

                 

                -Matt

                • 5. Re: Framemaker Error
                  RoboColum(n) ACP

                  I believe this is the post Jeff was referring to

                   

                  http://www.cmcandrew.com/robocolumn/archives/3325

                  • 6. Re: Framemaker Error
                    bowen192 Community Member

                    mattrsullivan wrote:

                     

                    I'd recommend

                    • restarting your PC
                    • open your book, and all chapter files
                    • address any missing resource messages (re-enable them in Preferences > Alerts if needed)
                    • update your book
                    • save all files in book (Shift-File > Save all files in book)

                     

                    HTH...gotta go teach a CPT class, so best of luck

                     

                    -Matt

                     

                    First thing I did, Matt.   Well, second if you count breaking the page down key.  I'm invoicing that one straight to Adobe.

                     

                    Nice blog that, RoboColum(n).  I've sort of been watching you on the linkedin forums as well.  Small world this Technical Author lark, eh?

                    • 7. Re: Framemaker Error
                      bowen192 Community Member

                      So I restarted, re-saved and cleared any errors.

                       

                      I shut down for the weekend, but the problem is still there.

                       

                      It is a little more consistent

                       

                      Open book

                       

                      Open all files

                       

                      I work between all files but when I occasionally double-click on a file in the book that is already open, it crashes.

                       

                      Any ideas would be really welcome.

                       

                      EDIT: It now crashes just selecting the file from its tab.  I'm starting to get annoyed now.

                      • 8. Re: Framemaker Error
                        Jeff_Coatsworth MVP

                        Well, if you can consistently make it break on a sample set of books and nonsense files, use the bug reporting form and send it to them.

                        • 9. Re: Framemaker Error
                          Bob Niland (Error 7103) Community Member

                          > Any ideas would be really welcome.

                           

                          MIF wash.

                          But you've probably already tried that.

                           

                          I'm wondering if there is any chance of circular references.

                          • 10. Re: Framemaker Error
                            mattrsullivan Community Member

                            Maybe you could work on one doc at a time, without accessing the book file.

                             

                            If your crashes are limited to certain documents, then you might narrow down things like file corruption or graphic corruption from there.

                             

                            -Matt

                            • 11. Re: Framemaker Error
                              April Singer

                              I get the exact same error when trying to print in Frame 11. Just installed it (new, not an upgrade) on a brand new Windows 7 machine. Have Frame 7 on another machine. Copied some existing Frame 7 Books over to the new machine. Open fine. Print Book or Print Selected files (regardless of the default printer), get the error (print dialog never comes up) and Frame crashes when the error is dismissed.

                               

                              If I create a new document in Frame 11, seems I can print it to a physical printer or to a .ps file, as needed.

                               

                              Based on the various circumstances I've seen people report online getting the same errors though, I don't think this is specific to printing. It is in my case, but not in others including yours.

                               

                              There really should be a white paper describing the known circumstances surrounding this problem. Maybe there is...haven't found it yet then.

                               

                              Yes, I will follow the instructions to file the bug report, but when trying to move to a new machine and not compromise production anymore than necessary in making such a transition, it's really a drag to deal with this kind of thing. I can say that every time I have upgraded FrameMaker over the years there has been some problem like this to deal with. I thought with a brand new installation, not an upgrade (since we an upgrade wasn't available from v7 to v11) I would avoid such issues. Apparently not.

                               

                              If I hear back from Adobe with anything useful in my situation, will post the info.

                               

                              UPDATE: noted that I can open the individual documents that reside in a book without opening the book itself and those seem to print. Trying to print the book or a document in the book when the book is open fails with the error. Have not tried creating a new book in 11 yet - will in awhile. Wondering if it has to do with the book being linked to a non-existent joboptions file - I will amend that too however, when I am prompted about I'm given the option to proceed with the print job using a default joboption and it works fine. Just info for anyone else who may be on the same troubleshooting path.

                              • 12. Re: Framemaker Error
                                Mike Wickham Community Member

                                April, did you update FrameMaker 11 with the latest patch? I seem to

                                recall that Adobe recently issued a patch that fixed some book-printing

                                problems in FM11.

                                • 13. Re: Framemaker Error
                                  April Singer Community Member

                                  Thanks Mike - no, I have not done that and I shall do so right now. I appreciate the tip. Whether it fixes this or not, should be done. Thanks!

                                  • 14. Re: Framemaker Error
                                    April Singer Community Member

                                    Mike - installing the patch seems to have resolved the problem. I need to do further testing, opening a variety of books, and printing in a variety of ways just to be sure but I am now able to print two books and the individual documents that I couldn't print before. Thank you for pointing me to something I should have thought of. I'm grateful.

                                    • 15. Re: Framemaker Error
                                      bowen192 Community Member

                                      I'm starting to get annoyed with this now.

                                       

                                      FM is crashing when I do almost anything.  I'm getting the error 'Crash in VScrollTrack: 108' now.

                                       

                                      This can happen when doing almost any operation.

                                       

                                      I need someone from Adobe to help me here.  I've already uninstalled and re-installed TCS4.

                                      • 16. Re: Framemaker Error
                                        Bob Niland (Error 7103) Community Member

                                        What's installed and running for anti-virus and firewall?

                                        Try turning it/them off.

                                         

                                        Is FM crashing on new small documents, or just existing and/or larger documents and books?

                                        • 17. Re: Framemaker Error
                                          bowen192 Community Member

                                          I'm using Eset, but it's not that, I'm sure of it.

                                           

                                          It is crashing when I have multiple files open from one book.  This is the only pattern I can see.

                                          • 18. Re: Framemaker Error
                                            Rob from Mustang land Community Member

                                            FM 11 is defintely quirky with books. I have found all my problems in unstructured documents arise only when working with books or books within books.

                                            • 19. Re: Framemaker Error
                                              bowen192 Community Member

                                              Found it.

                                               

                                              It was an application called WizMouse that I use to help me with scrolling.

                                               

                                              Uninstalled it and replaced with KatMouse and everything seems to be OK.

                                              • 20. Re: Framemaker Error
                                                Chris Laker

                                                bowen192,

                                                 

                                                You have my understanding and sympathy.

                                                 

                                                We too are having this sort of error (our number is 10014, 5075990, 9107523, 9252058; but I'm guessing that it's not the number that is important).

                                                 

                                                I had this when using an EDD I've been developing for XML import; this has been working fine for the last 6 months, now I'm getting this type of error.

                                                 

                                                To see if the problem was related to structure (my EDD is valid) or some magic going on behind the scenes, I stripped out all elements from my EDD, created a simple one with a "section" element as the highest level element,  which then has a "para" element, and a "Procedure" element, which had "Steps" which, in turn had a "para" as a text holder.  So:

                                                 

                                                section

                                                     para

                                                          Procedure

                                                               Step

                                                                    para

                                                                    para

                                                                    para

                                                                    etc

                                                               Step

                                                                    para

                                                                    para

                                                                    etc

                                                 

                                                The creation part worked fine, but just moving the curor up and down the tree, not even moving an element bubble or trying to do something illegal, but clicking in the tree, and this gave me this angy looking error messae.

                                                 

                                                I've tested this functioning out on two different workstations, with separate installations of FrameMaker 10, and also using, on both machines, two separate user accounts, but to no avail.

                                                 

                                                Eh, early Christmas present, perhaps.

                                                 

                                                I see you posted back in November, so was wondering if you got a fix?

                                                 

                                                Regards

                                                 

                                                Chris

                                                • 21. Re: Framemaker Error
                                                  YZZYX Community Member

                                                  I've had the VScrollTrack crash for years, across FM8, 9, and now 10, across multiple computers, and on WinXP and Win7. I cannot edit more than one doc or FM crashes EVERY TIME. Has nothing to do with books, at least for me. I reported this bug with FM9 but Adobe said it's not their problem. I've tried every forum suggestion offered, and have now given up ever getting a solution. So I'm stuck with editing one doc at a time. If I knew FM11 fixed it I would upgrade, but Adobe won't get any more $$ from me without a guarantee.

                                                  • 22. Re: Framemaker Error
                                                    bowen192 Community Member

                                                    YZZYX wrote:

                                                     

                                                    I've had the VScrollTrack crash for years, across FM8, 9, and now 10, across multiple computers, and on WinXP and Win7. I cannot edit more than one doc or FM crashes EVERY TIME. Has nothing to do with books, at least for me. I reported this bug with FM9 but Adobe said it's not their problem. I've tried every forum suggestion offered, and have now given up ever getting a solution. So I'm stuck with editing one doc at a time. If I knew FM11 fixed it I would upgrade, but Adobe won't get any more $$ from me without a guarantee.

                                                     

                                                    I removed a program to fix this.

                                                     

                                                    Do you have a separate program installed to enable mouse scrolling in Framemaker or other applications?

                                                    • 23. Re: Framemaker Error
                                                      YZZYX Community Member

                                                      bowen192 wrote:

                                                       

                                                      I removed a program to fix this.

                                                       

                                                      Do you have a separate program installed to enable mouse scrolling in Framemaker or other applications?

                                                      No, I use a Dell laptop with a touchpad, with everything still set up as it came from Dell. Interestingly, I believe the VScrollTrack crash started when I switched over to laptops, I don't recall it ever happened on a desktop. However, I cannot disable my touchpad, nor should I have to. FM is the only program I use which has this problem.

                                                      • 24. Re: Framemaker Error
                                                        Chris Laker Community Member

                                                        Interesting  because you say this was affecting only a laptop; we're using workstation PCs at work.

                                                         

                                                        It's a real shame that Adobe seem to think this is something we have to live with; somewhat tongue in cheek, perhaps they can blame Dell.

                                                         

                                                        I've tried to reproduce this problem with FrameMaker 10 and 11 at home on a Mac, running Windows XP (SP2) under VMWare fusion, and the problem hasn't reared its ugly head.   Yet!