I'm sorry this is occurring for you. We'd like to investigate further and would appreciate if you could run through the steps I've outlined in this post:
After generating the log, please try running the offline installers which you can download from this link:
Hi Chris, many thanks for the quick response, unfortunately I'm away from that PC till monday but will let you know how I get on then.
Really sorry for the delay in getting back to you, I have followed the online instructions you provided but I cant seem to find the file "host.developer.log" file in the temp folder, but I can see a text folder named "AdobeARM"
Did you run the installer from Chris' link, and are you still getting the same error?
yes I run the flashplayer_11_ax_debug software if thats what you mean and yes I'm still having the same problem.