6 Replies Latest reply on Nov 20, 2012 8:37 PM by gener7

    Photoshop CS2 crashes when importing with Mustek A3 scanner

    Ian_J_Miller_86

      First off, yes, I know I have an old version of Photoshop. When I got my new Macbook a year or 2 ago I was only able to scan via TWAIN using Photoshop CS2, and it has been the best way.

       

      However, lately the scanning has been buggy. I've had no problems using PS as a whole, but sometimes when I got to Import < ScanExpress A3 USB 1200 Pro it'll scan halfway and crash, or the program will just outright crash. Today I've spent about 2 hours just trying to scan one image. It managed to work once, and now it crashes every time I try scanning.

       

      These are the specs of what I'm using:

       

      Mac OSX 10.6.7

      Photoshop CS2

      Mustek ScanExpress A3 USB Pro

       

      Any help is appreciated. I need to use this scanner daily for work - If I can't get these images scanned then I don't get paid!

       

       

      EDIT: Here's the crash report I get.

       

       

      Process:         Adobe Photoshop CS2 [313]

      Path:            /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2

      Identifier:      com.adobe.Photoshop

      Version:         9.0 (9.0x196) (9.0)

      Code Type:       PPC (Translated)

      Parent Process:  launchd [85]

       

      Date/Time:       2012-11-07 17:38:12.325 -0500

      OS Version:      Mac OS X 10.6.7 (10J4139)

      Report Version:  6

       

      Interval Since Last Report:          669489 sec

      Crashes Since Last Report:           19

      Per-App Interval Since Last Report:  514085 sec

      Per-App Crashes Since Last Report:   18

      Anonymous UUID:                      FF05BC6E-BF99-4005-853D-2B2516CC35D4

       

      Exception Type:  EXC_CRASH (SIGILL)

      Exception Codes: 0x0000000000000000, 0x0000000000000000

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

      0   libSystem.B.dylib                  0x8023950a __pthread_kill + 10

      1   libSystem.B.dylib                  0x80238dab pthread_kill + 95

      2   com.adobe.Photoshop                0xb80f5a71 gettimeofday_wrapper + 37593

      3   ???                                0x3756eb8f 0 + 928443279

       

      Thread 1:

      0   libSystem.B.dylib                  0x801430ba mach_msg_trap + 10

      1   libSystem.B.dylib                  0x80143827 mach_msg + 68

      2   com.adobe.Photoshop                0xb819440f CallPPCFunctionAtAddressInt + 206231

      3   libSystem.B.dylib                  0x80170819 _pthread_start + 345

      4   libSystem.B.dylib                  0x8017069e thread_start + 34

       

      Thread 2:

      0   com.adobe.Photoshop                0xb815acc0 spin_lock_wrapper + 90152

      1   com.adobe.Photoshop                0xb8179c5b CallPPCFunctionAtAddressInt + 97763

      2   com.adobe.Photoshop                0xb80c6b13 0xb8000000 + 813843

      3   com.adobe.Photoshop                0xb80c0037 0xb8000000 + 786487

      4   com.adobe.Photoshop                0xb80dd8e8 0xb8000000 + 907496

      5   com.adobe.Photoshop                0xb8145397 spin_lock_wrapper + 1791

      6   com.adobe.Photoshop                0xb801ceb7 0xb8000000 + 118455

       

      Thread 3:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80c6b13 0xb8000000 + 813843

      3   com.adobe.Photoshop                0xb80c0037 0xb8000000 + 786487

      4   com.adobe.Photoshop                0xb80dd8e8 0xb8000000 + 907496

      5   com.adobe.Photoshop                0xb8145397 spin_lock_wrapper + 1791

      6   com.adobe.Photoshop                0xb801ceb7 0xb8000000 + 118455

       

      Thread 4:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 5:

      0   com.adobe.Photoshop                0xb815aa8b spin_lock_wrapper + 89587

      1   com.adobe.Photoshop                0xb818c3eb CallPPCFunctionAtAddressInt + 173427

      2   com.adobe.Photoshop                0xb818eeec CallPPCFunctionAtAddressInt + 184436

      3   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      4   ???                                0x8aace226 0 + 2326585894

       

      Thread 6:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 7:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 8:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 9:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 10:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 11:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 12:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 13:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80c6b13 0xb8000000 + 813843

      3   com.adobe.Photoshop                0xb80c0037 0xb8000000 + 786487

      4   com.adobe.Photoshop                0xb80dd8e8 0xb8000000 + 907496

      5   com.adobe.Photoshop                0xb8145c1d spin_lock_wrapper + 3973

      6   com.adobe.Photoshop                0xb801ceb7 0xb8000000 + 118455

       

      Thread 14:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80c6b13 0xb8000000 + 813843

      3   com.adobe.Photoshop                0xb80c0037 0xb8000000 + 786487

      4   com.adobe.Photoshop                0xb80dd8e8 0xb8000000 + 907496

      5   com.adobe.Photoshop                0xb8145c1d spin_lock_wrapper + 3973

      6   com.adobe.Photoshop                0xb801ceb7 0xb8000000 + 118455

       

      Thread 15:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80c6b13 0xb8000000 + 813843

      3   com.adobe.Photoshop                0xb80c0037 0xb8000000 + 786487

      4   com.adobe.Photoshop                0xb80dd8e8 0xb8000000 + 907496

      5   com.adobe.Photoshop                0xb8145c1d spin_lock_wrapper + 3973

      6   com.adobe.Photoshop                0xb801ceb7 0xb8000000 + 118455

       

      Thread 16:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80c6b13 0xb8000000 + 813843

      3   com.adobe.Photoshop                0xb80c0037 0xb8000000 + 786487

      4   com.adobe.Photoshop                0xb80dd8e8 0xb8000000 + 907496

      5   com.adobe.Photoshop                0xb8145397 spin_lock_wrapper + 1791

      6   com.adobe.Photoshop                0xb801ceb7 0xb8000000 + 118455

       

      Thread 17:

      0   com.adobe.Photoshop                0xb815a93a spin_lock_wrapper + 89250

      1   com.adobe.Photoshop                0xb8176f67 CallPPCFunctionAtAddressInt + 86255

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8baa523e 0 + 2343195198

       

      Thread 18:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 19:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 20:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 21:

      0   com.adobe.Photoshop                0xb815a8ff spin_lock_wrapper + 89191

      1   com.adobe.Photoshop                0xb8176e5d CallPPCFunctionAtAddressInt + 85989

      2   com.adobe.Photoshop                0xb80e88cb 0xb8000000 + 952523

      3   ???                                0x8b65b3f2 0 + 2338698226

       

      Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x00000000  ebx: 0x802fc540  ecx: 0xb7fffa6c  edx: 0x8023950a

      edi: 0xb81f8714  esi: 0x00000004  ebp: 0xb7fffa98  esp: 0xb7fffa6c

      ss: 0x00000023  efl: 0x00000286  eip: 0x8023950a   cs: 0x0000000b

      ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

      cr2: 0x80239500

       

      Binary Images:

      0x80000000 - 0x8005dff7  com.apple.framework.IOKit 2.0 (???) <4389DF74-E070-C787-4EC1-7754B5AE19B3> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

      0x8007d000 - 0x800e7fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

      0x80142000 - 0x802e9ff7  libSystem.B.dylib 125.2.10 (compatibility 1.0.0) <D9530E9D-E14D-96B0-DCCE-448AD081D61C> /usr/lib/libSystem.B.dylib

      0x8036b000 - 0x804e6fe7  com.apple.CoreFoundation 6.6.4 (550.42) <BA29C5CE-77DB-87DB-5B74-9EEFF5265681> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

      0x805de000 - 0x805ecfe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <E1B922F4-23DC-467E-631F-7E1B9C9F51CB> /usr/lib/libz.1.dylib

      0x805f1000 - 0x805fdff7  libkxld.dylib ??? (???) <4088783A-C805-4191-0E77-4D949B48F49D> /usr/lib/system/libkxld.dylib

      0x80601000 - 0x80647ff7  libauto.dylib ??? (???) <7CB1AB76-50A2-8E56-66E4-CF51CA75B177> /usr/lib/libauto.dylib

      0x80654000 - 0x807d6fe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <9F0FEEDC-A79D-86D2-D937-C4EC2A39C224> /usr/lib/libicucore.A.dylib

      0x80838000 - 0x808e5fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <F237B77D-75A3-7240-931D-4735B91D365F> /usr/lib/libobjc.A.dylib

      0x808f9000 - 0x808fcfe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

      0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <67866EA0-11AD-E175-066C-48E996265855> /usr/lib/dyld

      0xb8000000 - 0xb81defff +com.adobe.Photoshop 9.0 (9.0x196) (9.0) <6437A74D-607F-7339-5F7E-F6B0EF81C25D> /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2

      0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <D9530E9D-E14D-96B0-DCCE-448AD081D61C> /usr/lib/libSystem.B.dylib

       

      Translated Code Information:

      objc[313]: garbage collection is ON

      NO CRASH REPORT

      Model: MacBookPro8,2, BootROM MBP81.0047.B0E, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.69f1

      Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB

      Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

      Memory Module: global_name

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.3)

      Bluetooth: Version 2.4.5f1, 2 service, 12 devices, 1 incoming serial ports

      Network Service: AirPort, AirPort, en1

      Serial ATA Device: Hitachi HTS545050B9A302, 465.76 GB

      Serial ATA Device: MAT****ADVD-R   UJ-898

      USB Device: FaceTime HD Camera (Built-in), 0x05ac  (Apple Inc.), 0x8509, 0xfa200000 / 3

      USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

      USB Device: Composite Device, 0x055f, 0x040b, 0xfa130000 / 6

      USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0245, 0xfa120000 / 5

      USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

      USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x821a, 0xfa113000 / 8

      USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

      USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd110000 / 3