Messing with the ADE software does nothing to resolve an error message that
the software gives you. It may mess up the software instead, and that
could cause more problems....
The message you're getting is trying to tell you that the source for your
loaned ebook has done something on their end that causes ADE to see bad
loan information. Generally, the library (I assume it's a library ebook)
has either deleted the loan record because the loan has expired, or they've
shown the loan as closed because it's done. The error message is not a
particularly drastic one, and I think it's safe to ignore it.
Yes it is a libary ebook but every time we try to "return" the book it gives us this error, I will check into loan
I have the same problem - this is new with ADE 2.0, I used the previous version with no trouble. I do not believe that the library had done "something" to my checked out books.
It occurs even with books checked out the same day - my ADE library is full of books that I want to return and I am at my limit for the number of books that I can check out at one time.
Any body have any idea how to fix this - or where I can download an earlier version?
Every single problem I have experienced with library books and BAD LOAN messages is the fault of ADE 2.0. The moment I uninstalled the program and reinstalled an earlier version, my library loans started working again.
It is remarkable how deeply flawed the update is and equally how ADE tech support attempts to resolve their own issues by attempting to charge $68 to find the problem in their own software. Frankly I was really disgusted to see that the problem was their issue and how little they have done to correct it after months of questions and complaints from their own users.
Thank you Roger Osborn for the link!
It is now July 12 2013 and the problem still exists.
Is there no official fix or answer from Adobe?
Adobe appear to have no interest in fixing the huge number of bugs in the abonimation that is ADE2.0.
It appears that they moved the test team away from ADE before they created ADE2.0,
and now they have moved the development team away as well.
Make sure that you have authorized your computer ( under help in adobe digital editions) . I had the same error that you had until I entered the information to authorize ADE and now I do not get the error