13 Replies Latest reply on Jan 30, 2014 1:43 PM by paul kohlhaas

    CreateJS Toolkit not working in CS6 Extension manager

    untaken_nickname#1

      After successful initial install of the CreateJS Extension I created a simple animation and exported it 20 or 30 times using the CreateJS tool dialogue and it worked fine. Then, without any changes to the machine hardware or software environment I now recieve the following message whenever I try to use it:

       

      "Please install the Toolkit for CreateJS panel. Visit http://www.adobe.com/go/createjs for more information"

       

      I have tried:

      • disabling/re-enabling the extension (5 x)
      • uninstalling/reinstalling the extension (5 x)
      • resetting Flash CS6 to it's factory default state (shift/command/option at startup, 1x)

       

      My machine is a 21" iMac with:

      • 2.8ghz Intel Core Duo
      • 4 gigs of 800MHz DDR2 SDRAM
      • OSX ver.10.7.5

       

      Does anyone have any suggestions on how I may go about getting the extension to work again? I'm open to ideas. As I said, it already worked fine for 20-30 times and then just stopped and is now providing the message above which is of course of little to no utility to me. Any help would be greatly appreciated as I am facing a deadline.