Welcome to the forum.
If you have no Internet connection, then you will probably need to make telephone contact with Adobe Customer Support (not Technical Support), to get the unlock key and instructions.
thanks bill. next question whats the phone number as when i click to contact they just put back to this thing again?
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7
thank you bill . will try and contact them via chat. i should of said i live in the uk