6 Replies Latest reply on Jul 12, 2006 3:09 AM by Manoun

    Transfering licence on an other computer

    Manoun
      Hi

      I have 4 licences. In the first time I have installed and activated those licences on 4 free services office computers.
      Now, I need to put RoboHelp on spécific users units (desktop also). So I would like to desinstall the software on those previous computer befor install and activate on news.
      Is it possible ? Do I have rights to do that ? Do I need to inform Macromedia ? What is the process ?

      Other question : May you confirm that one unique licence can be used for both desktop and laptop ?

      Thanks for your answer
        • 1. Re: Transfering licence on an other computer
          RoboColum(n) Level 5
          Hi Manoun. If you need to move RH onto other PCs you can just uninstall and install as normal. You'll have to register RH on the new PC by entering the supplied product code. You can ring the Adobe Product Registration line if you haven't got this or register over the internet. It's quite straightforward. As far as installing on laptop and PC are concerned, I believe the licence agreement says you can install RH on both but only one copy of the application can be used at any one time (i.e. you can't have a user using RH on both the PC and laptop at the same time). If you read the terms and conditions during the installation (yes I know we never do ) it does state what you can and can't do.
          • 2. Re: Transfering licence on an other computer
            Peter Grainge Adobe Community Professional
            Hi Manoun

            Ultimately only Adobe can give categoric assurances on what is permitted so be aware this is just my understanding.

            Each licence is for a specific user so it may have not have been strictly in accordance with the licence having RH installed on a PC that anyone could use. Not sure on that but I wouldn't think Adobe would get too uptight about it as it did restrict use to four people.

            Uninstalling RH and putting it onto specific users machines is certainly OK and you do not need to advise Adobe who took over Macromedia.

            Also you can install RH on a second PC provided that PC is used by the same person as the first PC.

            Admin rights are important so take a look at my site for information about installing RH.

            VERY IMPORTANT

            Do not uninstall at the moment as you will not be able to reactivate RH on the new PCs. There is a problem with the activation process and Adobe cannot provide the code, either online or by any other means.

            There is a topic in the General Discussion forum. Wait until you see a post there saying that the matter has been resolved.

            • 3. Re: Transfering licence on an other computer
              Peter Grainge Adobe Community Professional
              Colum

              For the time being do not advise anyone to uninstall and reinstall RH. There is a problem with the activation process and it cannot be circumvented by emailing or phoning. Quite simply, at the moment it is not possible to activate RoboHelp.

              • 4. Re: Transfering licence on an other computer
                RoboColum(n) Level 5
                Apologies to Manoun. I had not realised there were registration problems.
                • 5. Re: Transfering licence on an other computer
                  Peter Grainge Adobe Community Professional
                  We have just been advised that activation is now back up and running. If you want to be safe, try it on one PC first. I have no reason to doubt everything is OK, just suggesting how to protect yourself.

                  • 6. Re: Transfering licence on an other computer
                    Manoun Level 1
                    Thank you both
                    Il will check customer services to be absolutly sure.