Cannot open EPUB books downloaded from Overdrive. Get the following error message: Error Getting License. License Server Communication Problem: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12. This happens on any book when I try and open via Digital Editions. Running Windows 7 and Digital Editions 2.0. Any suggestions would be appreciated. Thanks!
Could you provide more details? Such as:
- Which version of ADE are you using? (Check from Help -> About, or Library -> About)
- Where are the books storing (PC library vs. Device)?
- Could you download any other e-books? (Check out from: http://www.adobe.com/products/digital-editions/eBook.html, the 3rd or 4th e-book)
This is actually for a patron of ours. When I looked at her laptop, her installed version of Adobe Digital Editions was 2.0, but I don't know the detailed build information. The books are storing on her PC and this is where she can't open them from. At this time, I am unable to have her try to download the books from your link. However, we tried several books from Overdrive and I was able to download and open those same books on her tablet, but not on her PC. Thanks.