Remember there's a time delay between 'your' side of the pond and this
one. Also please take into account that we speak a slightly different
version of English, which may influence whether or not we understand you.
An interesting reply.
I see that there are staff members on the forum, which is helpful, and gives one a great deal of comfort. However, are there not sites and pools of expertise around the globe? The telephone number of the UK support team, operates on UK office hours. This implies there is local (to the UK) expertise as well as other locations. It would be helpful to the forum if members of the Adobe staff from non-US locations could be encouraged to participate in the forum. That way cover could be improved and repsonse time shortened.
As an aside; I am a member of a local (to the UK) forum, and "almost" any time of the night or day would promote a response to a query. In fact it is often raised as an issue if a response is not forthcoming in a short space of time.
You're dealing with a product that Adobe supplies little support for.
Those 'staff members' who troll the forum do so on their own initiative,
not by corporate direction. The rest of us are simply users of the product
with either experience with the product, or knowledge of its operations
gained by trial and error - or both. Do not impose your view of who we are
supposed to be, nor of whether or not we should give you fast responses.
There are no 'pools' of knowledge around the globe, nor anything even
approaching 24/7 support for the product from the vendor. That frustrates
me also (look at my screen name).
Forum members may - or may not - be around when you think they should be,
and they may or may not know anything about what you are talking about.
Forum members may - or may not - answer your questions. That's the
perogative of the individuals here.
If you're offended by my comments, then please feel free to stop reading at
It would appear from your questions that you charged ahead with the use of
ADE. The HELP section of the manual has much information that we would
have to give your in responses to your questions, and I think would be
helpful to you to understand the features, functions and processes of the
software, so you could see if the issues you have fall outside normalcy. I
can't tell from your comments whether you've read the HELP section, and I
hate to tell someone to 'read the manual' but it really does help to put
the context around the operation of the software. That could ease your
frustrations - or contribute mightily to them. I won't hazard a guess as to
which it will be.
Keep in mind also that Digital Editions is Adobe's product to perform
ebook library management functions. There are other products that perform
these functions, such as Overdrive, Calibre, Sony Reader Library, Amazon,
Barnes & Noble, WH Smith, and Bluefire Reader. Each has overlaps with
Digital Editions, but may not perform all of the same functions.
Conversely, Digital Editions does not do some things that they do. If you
want to walk away from Digital Editions, the ebook library you have built
can be transferred to one of the others, with the exception of Amazon.
Or, you can continue to ask us to help you.
Respondent replied "Keep in mind also that Digital Editions is Adobe's product to perform e-book library management functions."
Well in my opinion it does not do it very well. I may well choose another.
Responent suggests free product are somehow lesser applications, perhaps not even worthy of support by the producer. If that is the implication and that is the case, then it belittles the reputation of a company and makes one wonder what sort of support is like which their mainstream products. I for one will be asking very careful questions on support before buying a software product.
Adobe promotes this forum as a source of help. That is devolving responsibility, in my opinion, and not the practice one would expect from a global company. It does their reputation no good to rely on well meaning volunteers. If a company suggests a particular forum, then it would seem reasonable that they sponsor the forum in some way. I hope they do, otherwise there is a missed opportunity that I believe the forum should pursue.
Respondent suggested the manual is a good place to start. Well frankly, who reads manuals.
Finally, I thank the respondent for help with transfer to another e-book management product. OVerdrive, here I come.