1 Reply Latest reply on Nov 11, 2012 6:31 PM by Xiaoyi Tong

    Can't update CS6, please help

    DJ Gecko Level 1

      Hi,

       

      When trying to update Adobe Extension Manager CS6.0.0 to 6.0.2 I get this error:

       

      Adobe Extension Manager CS6 Update

      There was an error installing this update. Please quit and try again later. Error Code: U44M2I218

       

      I can not run the recent CS6 Update successfully, I get the U44M2I218 for all the apps, even when I deselect Adobe Extension Manager and only update the other apps.

       

      I tried doing the below suggested steps but this didn't fix the issue:

       

      I'm trying this on a Mac running 10.6.8

       

      Does anyone have any tips?

       

      Thanks!

        • 1. Re: Can't update CS6, please help
          Xiaoyi Tong Adobe Employee

          Hi DJ,

           

          Can you enable the update log with the steps below and try update to 6.0.2 again. Then, you can get the log file. Please post the content here. Thanks.

           

          1. Open a Terminal window.

          2. Run command: cd /tmp

          3. Run command: touch ribs3debug

          4. After that a new file named "ribs3debug" should have been created in /tmp folder.

          5. Update Extension Manager CS6, via Adobe Application Manager or running updater installer manually.

          6. The new log file "/Library/Logs/Adobe/Installers/Adobe Extension Manager CS6 xxxx.log.gz" will be created( check the create date of the file and make sure it is the log of your patch installation ).

           

          Xiaoyi