10 Replies Latest reply on Nov 14, 2012 2:10 AM by _rostek

    Adobe cs4 freezes upon opening.

    _rostek

      My adobe cs4 collection (photoshop, indesign, etc) freezes upon starting. I've got fresh system install - windows 7 (x64), new ssd drive - corsair force, new motherboard and cpu - intel i5, 16gb ram ddr3. Everytime i open psd or indesign document i have to wait about 15seconds before the popup screen opens and the software launches. Same with acrobat AND with Office 2010 (wtf?). On my previous setup it started faster. I've tried unlockin Win7 options for best SSD performance, and reinstalled the graphics driver (geforce gt 220). This is a cs3 + upgrade to cs4. Everything else seems to work smoothly, system starts up very fast and such.

        • 1. Re: Adobe cs4 freezes upon opening.
          _rostek Level 1

          ok, i've restarted photoshop settings and it occured that it opens quickly. when i drag a CHARACTER window, the PS freezes. I've tried to delete the font cache file and it halped a lot (not as smooth as without draged character window, but now it's acceptable)

           

          is it possible that one particular font damages the cache or something? how to check if one particular font causes problems?

          • 2. Re: Adobe cs4 freezes upon opening.
            sudarshan.t Level 6

            Corrupt/ invalid fonts may cause Photoshop's text engine to fail, leading to latencies while PS is launching.

             

            Scan all your fonts in Windows to see if you have any corrupt fonts. Google for it. I'm unsure about an utility for Windows as I'm on a Mac.

             

            Other than that, about PS freezing - may not necessarily be because of a corrupt font. Can you go to Help > System Info, copy & paste that data here for us to analyse what may be going wrong?

             

            -ST

            • 3. Re: Adobe cs4 freezes upon opening.
              _rostek Level 1

              Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch]) X64

              Operating System: Windows NT

              Version: 6.1 Service Pack 1

              System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2

              Physical processor count: 2

              Logical processor count: 4

              Processor speed: 3292 MHz

              Video Card: NVIDIA GeForce GT 220

              Video Mode: 1920 x 1080 x 4294967296 colors

              Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

              Driver Version: 9.18.13.697

              Built-in memory: 16330 MB

              Free memory: 12425 MB

              Memory available to Photoshop: 14683 MB

              Memory used by Photoshop: 70 %

              Image cache levels: 4

              Serial number: 92218935689930959569

              Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\

              Temporary file path: C:\Users\K0113\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                Startup, 111,7G, 31,8G free

              Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\

              Additional Plug-ins folder: not set

               

              Installed components:

                 ACE.dll   ACE 2008/08/27-18:10:41   53.355610   53.355610

                 AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  

                 AdobeLM.dll   AdobeLM (64 Bit)   3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

                 AdobeLM_libFNP.dll   FLEXnet Publisher (64 bit)   11.5.0.1 build 57427  

                 AdobeOwl.dll   Adobe Owl 2008/08/14-18:38:42   2.0.70   53.354161

                 AdobeOwlCanvas.dll   Adobe Owl Canvas   2.0.70   53.354161

                 AdobePDFL.dll   PDFL 2008/08/20-20:15:08   53.204060   53.204060

                 AdobeUpdater.dll   Adobe Updater Library   6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)   52.338651

                 AdobeXMP.dll   Adobe XMP Core   4.2.2   53.352624

                 AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624

                 AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624

                 adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373

                 adobe_epic.dll   Adobe EPIC (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

                 adobe_eula.dll   Adobe EPIC EULA (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

                 AFlamingo.dll   AFlamingo 2008/07/09-11:28:44   53.350580   53.350580

                 AGM.dll   AGM 2008/08/27-18:10:41   53.355610   53.355610

                 ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0  

                 aif_core.dll   AIF   1.0   53.352475

                 aif_ogl.dll   AIF   1.0   53.352475

                 amtlib.dll   AMTLib (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

                 amtservices.dll   AMTServices (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

                 ARE.dll   ARE 2008/08/27-18:10:41   53.355610   53.355610

                 asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 9  

                 authplay.dll        

                 AXE8SharedExpat.dll   AXE8SharedExpat 2008/06/11-20:19:53   NFR 53.348206   53.348206

                 AXEDOMCore.dll   AXEDOMCore 2008/06/11-20:19:53   53.348206   53.348206

                 Bib.dll   BIB 2008/08/27-18:10:41   53.355610   53.355610

                 BIBUtils.dll   BIBUtils 2008/08/27-18:10:41   53.355610   53.355610

                 cg.dll   NVIDIA Cg Runtime   2.0.0015  

                 cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

                 CoolType.dll   CoolType 2009/01/16-10:41:46   53.372607   53.372607

                 data_flow.dll   AIF   1.0   53.352475

                 ExtendScript.dll   ExtendScript 2008/07/17-13:28:24   53.351316   53.351316

                 FileInfo.dll   Adobe XMP FileInfo   4.2.2   53.352624

                 FNP_Act_Installer.dll   FLEXnet Publisher (64 bit)   11.6.0.1 build 60959  

                 icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  

                 icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  

                 image_flow.dll   AIF   1.0   53.352475

                 image_runtime.dll   AIF   1.0   53.352475

                 JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                 MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311

                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CS4   CS4  

                 Plugin.dll   Adobe Photoshop CS4   CS4  

                 PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   1.0.0.73  

                 PSArt.dll   Adobe Photoshop CS4   CS4  

                 PSViews.dll   Adobe Photoshop CS4   CS4  

                 registration.dll   Registration   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460

                 SCCore.dll   ScCore 2008/07/17-13:28:24   53.351316   53.351316

                 WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713

               

              Installed plug-ins:

                 3D Studio 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 ADM 3.11x01

                 Accented Edges 11.0

                 Angled Strokes 11.0

                 Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Bas Relief 11.0

                 Camera Raw 5.7

                 Chalk & Charcoal 11.0

                 Charcoal 11.0

                 Chrome 11.0

                 Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Collada 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Colored Pencil 11.0

                 CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Conté Crayon 11.0

                 Craquelure 11.0

                 Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Crosshatch 11.0

                 Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Cutout 11.0

                 Dark Strokes 11.0

                 De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Dicom 11.0

                 Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Diffuse Glow 11.0

                 Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Dry Brush 11.0

                 Entropy 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Film Grain 11.0

                 Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Filter Gallery 11.0

                 Fresco 11.0

                 Glass 11.0

                 Glowing Edges 11.0

                 Google Earth 4 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Grain 11.0

                 Graphic Pen 11.0

                 HDRMergeUI 11.0

                 Halftone Pattern 11.0

                 IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Ink Outlines 11.0

                 Kurtosis 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Lens Blur 11.0

                 Lens Correction 11.0

                 Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Lighting Effects 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])

                 Liquify 11.0

                 MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Maximum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Mean 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Median 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Minimum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Mosaic Tiles 11.0

                 Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Neon Glow 11.0

                 Note Paper 11.0

                 Ocean Ripple 11.0

                 OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Paint Daubs 11.0

                 Palette Knife 11.0

                 Patchwork 11.0

                 Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Photocopy 11.0

                 Photoshop 3D Engine 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Plaster 11.0

                 Plastic Wrap 11.0

                 Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Poster Edges 11.0

                 Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Range 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Reticulation 11.0

                 Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Rough Pastels 11.0

                 Save for Web & Devices 11.0

                 ScriptingSupport 11.0.2

                 Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Skewness 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Smudge Stick 11.0

                 Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Spatter 11.0

                 Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Sponge 11.0

                 Sprayed Strokes 11.0

                 Stained Glass 11.0

                 Stamp 11.0

                 Standard Deviation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Sumi-e 11.0

                 Summation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Texturizer 11.0

                 Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Torn Edges 11.0

                 Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 U3D 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Underpainting 11.0

                 Vanishing Point 11.0

                 Variance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Water Paper 11.0

                 Watercolor 11.0

                 Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Wavefront|OBJ 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

                 ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])

              Plug-ins that failed to load: NONE

              Flash:

                 Connections

                 Kuler

              Installed TWAIN devices: NONE

              • 4. Re: Adobe cs4 freezes upon opening.
                sudarshan.t Level 6

                Windows NT is not compliant with 64-bit versions of CS4 or later.

                 

                You may want to try running CS4 in 32-bit mode.

                • 6. Re: Adobe cs4 freezes upon opening.
                  sudarshan.t Level 6

                  Wonder why it is showing up as NT then. It should ideally show Windows 7 itself.

                   

                  Anyway, did you try opening PS in 32-bit mode instead of 64-bit? Did that work?

                  • 7. Re: Adobe cs4 freezes upon opening.
                    sudarshan.t Level 6

                    Another recommendation - can you try updating your video card drivers? Visit Geforce website directly and search for the latest driver. I guess the recent driver was released 1st week of October.

                     

                    Try getting that, update your driver and see if it helps.

                     

                    This is known to resolve most common issues.

                    • 8. Re: Adobe cs4 freezes upon opening.
                      _rostek Level 1

                      ffs, have you even read my topic? i've already reinstalled the gpu drivers, and even updated bios. the problem is with the fonts. period.

                       

                      deleting font cache practically solves the problem, but it rebuilds after another reboot :/

                      • 9. Re: Adobe cs4 freezes upon opening.
                        sudarshan.t Level 6

                        Chill. Just a suggestion I offered to triple-check you're running the 'latest' gpu drivers - not about re-installing drivers.

                         

                        If you're sure you're running current GPU drivers, skip it.

                         

                        Reply #2 I provided yesterday is the resort. Scan for corrupt fonts and remove the corrupt fonts - clearing the font cache is not the solution. Each time you reboot, the font cache will recreate along with the corrupt font in it. The only real solution is to get rid of the corrupt font itself.

                        • 10. Re: Adobe cs4 freezes upon opening.
                          _rostek Level 1

                          i've tried windows font validator but is only scans not installed fonts. the other one is the "fix font folder", found some errors, some in registry, not everyone coud fix, but stille the same. I've also tried to restore default font settings via control panel->fonts

                           

                          in the worst case i will manually cut parts of the fonts from system and try to observe wneh the problem stops

                           

                          i'll post if i find a solution