1 Reply Latest reply on Nov 12, 2012 10:46 AM by rdolgov

    Why are some form users stalling on upload or getting an error?

    jmahurin

      Some of my form users are reporting the following issues...

       

      "I've tried several times to submit the form below to you per your request, but I either get an error message - or the system spins in upload mode for over an hour."

       

      Do they need to update Flash? What might be the problem?

        • 1. Re: Why are some form users stalling on upload or getting an error?
          rdolgov Adobe Employee

          Hi,

           

          Sorry you're having a problem.

           

          Can you please send me (rdolgov@adobe.com) the form url so we can investigate the problem.

           

          Also, can you ask form users:

           

          - clear browser cache and try to submit again

          - try to use different browser to see if the problem browser specific

           

          Please let me know if the above steps helped or not. If you still the problem, can you provide screenshot of the error.

           

          I don't think that Flash would matter in this case, we only use Flash on authoring side (to design forms). On fillable side (during sumbit) we use HTML.

           

          Thanks

          Roman

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