6 Replies Latest reply on Nov 13, 2012 9:46 AM by guitah_playah

    Please restart InDesign…Return to Finder

    guitah_playah Level 1

      Process:         Adobe InDesign CS6 [3579]

      Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

      Identifier:      com.adobe.InDesign

      Version:         8.0.1.406 (8010)

      Code Type:       X86 (Native)

      Parent Process:  launchd [264]

      User ID:         501

      Date/Time:       2012-11-12 11:35:24.163 -0500

      OS Version:      Mac OS X 10.8.2 (12C60)

      Report Version:  10

       

      I am getting this error message: "Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents." I did that and it refuses to work no mater what I do. How do I get this fixed, Adobe? I called support and they told me I had to get "Paid Support." Why should I have to pay for "support" when the problem is with YOUR product? Please respond as soon as possible. I can't work with InDesign CS6 at all — and my business depends upon it working. ¶

       

      Doug Arnold

      The Graphic Solution Group,

      Mansfield, MA

       

      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

      Exception Codes: 0x0000000000000001, 0x0000000000000000

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   PublicLib.dylib                         0x016c5372 ProtectiveShutdown::~ProtectiveShutdown() + 278

      1   PublicLib.dylib                         0x016c53f5 ProtectiveShutdown::~ProtectiveShutdown() + 17

      2   ObjectModelLib.dylib                    0x016082d2 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 28162

      3   ObjectModelLib.dylib                    0x0160691c ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21580

      4   ObjectModelLib.dylib                    0x015f70c3 0x15d6000 + 135363

      5   ObjectModelLib.dylib                    0x015f5742 0x15d6000 + 128834

      6   ObjectModelLib.dylib                    0x0160566f ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16799

      7   ObjectModelLib.dylib                    0x016024ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074

      8   com.adobe.InDesign                      0x00001dc2 main + 82

      9   com.adobe.InDesign                      0x00001d55 start + 53

       

      Thread 1:: Dispatch queue: com.apple.libdispatch-manager

      0   libsystem_kernel.dylib                  0x9945d9ae kevent + 10

      1   libdispatch.dylib                       0x97f1fc71 _dispatch_mgr_invoke + 993

      2   libdispatch.dylib                       0x97f1f7a9 _dispatch_mgr_thread + 53

       

      Thread 2:

      0   libsystem_kernel.dylib                  0x9945c8e2 __psynch_cvwait + 10

      1   libsystem_c.dylib                       0x928bd289 _pthread_cond_wait + 938

      2   libsystem_c.dylib                       0x928bd512 pthread_cond_timedwait_relative_np + 47

      3   com.apple.CoreServices.CarbonCore          0x900ca6ad TSWaitOnConditionTimedRelative + 177

      4   com.apple.CoreServices.CarbonCore          0x90016b9b MPWaitOnQueue + 261

      5   PMRuntime.dylib                         0x005b9581 SetVSizeBaseline(unsigned long) + 1473

      6   com.apple.CoreServices.CarbonCore          0x9009da7b PrivateMPEntryPoint + 68

      7   libsystem_c.dylib                       0x928b8557 _pthread_start + 344

      8   libsystem_c.dylib                       0x928a2cee thread_start + 34

       

      Thread 3:

      0   libsystem_kernel.dylib                  0x9945d0ee __workq_kernreturn + 10

      1   libsystem_c.dylib                       0x928bb04c _pthread_workq_return + 45

      2   libsystem_c.dylib                       0x928bae19 _pthread_wqthread + 448

      3   libsystem_c.dylib                       0x928a2cca start_wqthread + 30

       

      Thread 4:

      0   libsystem_kernel.dylib                  0x9945d0ee __workq_kernreturn + 10

      1   libsystem_c.dylib                       0x928bb04c _pthread_workq_return + 45

      2   libsystem_c.dylib                       0x928bae19 _pthread_wqthread + 448

      3   libsystem_c.dylib                       0x928a2cca start_wqthread + 30

       

      Thread 5:

      0   libsystem_kernel.dylib                  0x9945a7d2 mach_msg_trap + 10

      1   libsystem_kernel.dylib                  0x99459cb0 mach_msg + 68

      2   com.apple.CoreServices.CarbonCore          0x900c735b TS_exception_listener_thread + 89

      3   libsystem_c.dylib                       0x928b8557 _pthread_start + 344

      4   libsystem_c.dylib                       0x928a2cee thread_start + 34

       

      Thread 6:

      0   libsystem_kernel.dylib                  0x9945c8e2 __psynch_cvwait + 10

      1   libsystem_c.dylib                       0x928bd220 _pthread_cond_wait + 833

      2   libsystem_c.dylib                       0x929430a1 pthread_cond_wait$UNIX2003 + 71

      3   com.apple.CoreServices.CarbonCore          0x900ca492 TSWaitOnCondition + 128

      4   com.apple.CoreServices.CarbonCore          0x900ca68e TSWaitOnConditionTimedRelative + 146

      5   com.apple.CoreServices.CarbonCore          0x90016b9b MPWaitOnQueue + 261

      6   com.adobe.ACE                           0x00607a69 0x5c8000 + 260713

      7   com.adobe.ACE                           0x00606d99 0x5c8000 + 257433

      8   com.apple.CoreServices.CarbonCore          0x9009da7b PrivateMPEntryPoint + 68

      9   libsystem_c.dylib                       0x928b8557 _pthread_start + 344

      10  libsystem_c.dylib                       0x928a2cee thread_start + 34

       

      Thread 0 crashed with X86 Thread State (32-bit):

        eax: 0x00000001  ebx: 0xbffff098  ecx: 0xffffffff  edx: 0x033e6d38

        edi: 0x00000000  esi: 0x03dda468  ebp: 0xbffff118  esp: 0xbffff080

         ss: 0x00000023  efl: 0x00010246  eip: 0x016c5372   cs: 0x0000001b

         ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

        cr2: 0x1f7be000

      Logical CPU: 1