Please restart InDesign…Return to Finder

Process:         Adobe InDesign CS6 [3579]

Path:            /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

Identifier:      com.adobe.InDesign

Version:         8.0.1.406 (8010)

Code Type:       X86 (Native)

Parent Process:  launchd [264]

User ID:         501

Date/Time:       2012-11-12 11:35:24.163 -0500

OS Version:      Mac OS X 10.8.2 (12C60)

Report Version:  10

I am getting this error message: "Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents." I did that and it refuses to work no mater what I do. How do I get this fixed, Adobe? I called support and they told me I had to get "Paid Support." Why should I have to pay for "support" when the problem is with YOUR product? Please respond as soon as possible. I can't work with InDesign CS6 at all — and my business depends upon it working. ¶

Doug Arnold

The Graphic Solution Group,

Mansfield, MA

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)

Exception Codes: 0x0000000000000001, 0x0000000000000000

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   PublicLib.dylib                         0x016c5372 ProtectiveShutdown::~ProtectiveShutdown() + 278

1   PublicLib.dylib                         0x016c53f5 ProtectiveShutdown::~ProtectiveShutdown() + 17

2   ObjectModelLib.dylib                    0x016082d2 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 28162

3   ObjectModelLib.dylib                    0x0160691c ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21580

4   ObjectModelLib.dylib                    0x015f70c3 0x15d6000 + 135363

5   ObjectModelLib.dylib                    0x015f5742 0x15d6000 + 128834

6   ObjectModelLib.dylib                    0x0160566f ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16799

7   ObjectModelLib.dylib                    0x016024ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074

8   com.adobe.InDesign                      0x00001dc2 main + 82

9   com.adobe.InDesign                      0x00001d55 start + 53

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib                  0x9945d9ae kevent + 10

1   libdispatch.dylib                       0x97f1fc71 _dispatch_mgr_invoke + 993

2   libdispatch.dylib                       0x97f1f7a9 _dispatch_mgr_thread + 53

Thread 2:

0   libsystem_kernel.dylib                  0x9945c8e2 __psynch_cvwait + 10

1   libsystem_c.dylib                       0x928bd289 _pthread_cond_wait + 938

2   libsystem_c.dylib                       0x928bd512 pthread_cond_timedwait_relative_np + 47

3   com.apple.CoreServices.CarbonCore          0x900ca6ad TSWaitOnConditionTimedRelative + 177

4   com.apple.CoreServices.CarbonCore          0x90016b9b MPWaitOnQueue + 261

5   PMRuntime.dylib                         0x005b9581 SetVSizeBaseline(unsigned long) + 1473

6   com.apple.CoreServices.CarbonCore          0x9009da7b PrivateMPEntryPoint + 68

7   libsystem_c.dylib                       0x928b8557 _pthread_start + 344

8   libsystem_c.dylib                       0x928a2cee thread_start + 34

Thread 3:

0   libsystem_kernel.dylib                  0x9945d0ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x928bb04c _pthread_workq_return + 45

2   libsystem_c.dylib                       0x928bae19 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x928a2cca start_wqthread + 30

Thread 4:

0   libsystem_kernel.dylib                  0x9945d0ee __workq_kernreturn + 10

1   libsystem_c.dylib                       0x928bb04c _pthread_workq_return + 45

2   libsystem_c.dylib                       0x928bae19 _pthread_wqthread + 448

3   libsystem_c.dylib                       0x928a2cca start_wqthread + 30

Thread 5:

0   libsystem_kernel.dylib                  0x9945a7d2 mach_msg_trap + 10

1   libsystem_kernel.dylib                  0x99459cb0 mach_msg + 68

2   com.apple.CoreServices.CarbonCore          0x900c735b TS_exception_listener_thread + 89

3   libsystem_c.dylib                       0x928b8557 _pthread_start + 344

4   libsystem_c.dylib                       0x928a2cee thread_start + 34

Thread 6:

0   libsystem_kernel.dylib                  0x9945c8e2 __psynch_cvwait + 10

1   libsystem_c.dylib                       0x928bd220 _pthread_cond_wait + 833

2   libsystem_c.dylib                       0x929430a1 pthread_cond_wait$UNIX2003 + 71

3   com.apple.CoreServices.CarbonCore          0x900ca492 TSWaitOnCondition + 128

4   com.apple.CoreServices.CarbonCore          0x900ca68e TSWaitOnConditionTimedRelative + 146

5   com.apple.CoreServices.CarbonCore          0x90016b9b MPWaitOnQueue + 261

6   com.adobe.ACE                           0x00607a69 0x5c8000 + 260713

7   com.adobe.ACE                           0x00606d99 0x5c8000 + 257433

8   com.apple.CoreServices.CarbonCore          0x9009da7b PrivateMPEntryPoint + 68

9   libsystem_c.dylib                       0x928b8557 _pthread_start + 344

10  libsystem_c.dylib                       0x928a2cee thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000001  ebx: 0xbffff098  ecx: 0xffffffff  edx: 0x033e6d38

  edi: 0x00000000  esi: 0x03dda468  ebp: 0xbffff118  esp: 0xbffff080

   ss: 0x00000023  efl: 0x00010246  eip: 0x016c5372   cs: 0x0000001b

   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

  cr2: 0x1f7be000

Logical CPU: 1