Please restart InDesign…Return to Finder
guitah_playah Nov 12, 2012 1:36 PMProcess: Adobe InDesign CS6 [3579]
Path: /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier: com.adobe.InDesign
Version: 8.0.1.406 (8010)
Code Type: X86 (Native)
Parent Process: launchd [264]
User ID: 501
Date/Time: 2012-11-12 11:35:24.163 -0500
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
I am getting this error message: "Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents." I did that and it refuses to work no mater what I do. How do I get this fixed, Adobe? I called support and they told me I had to get "Paid Support." Why should I have to pay for "support" when the problem is with YOUR product? Please respond as soon as possible. I can't work with InDesign CS6 at all — and my business depends upon it working. ¶
Doug Arnold
The Graphic Solution Group,
Mansfield, MA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 PublicLib.dylib 0x016c5372 ProtectiveShutdown::~ProtectiveShutdown() + 278
1 PublicLib.dylib 0x016c53f5 ProtectiveShutdown::~ProtectiveShutdown() + 17
2 ObjectModelLib.dylib 0x016082d2 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 28162
3 ObjectModelLib.dylib 0x0160691c ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 21580
4 ObjectModelLib.dylib 0x015f70c3 0x15d6000 + 135363
5 ObjectModelLib.dylib 0x015f5742 0x15d6000 + 128834
6 ObjectModelLib.dylib 0x0160566f ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 16799
7 ObjectModelLib.dylib 0x016024ba ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4074
8 com.adobe.InDesign 0x00001dc2 main + 82
9 com.adobe.InDesign 0x00001d55 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9945d9ae kevent + 10
1 libdispatch.dylib 0x97f1fc71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x97f1f7a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9945c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x928bd289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x928bd512 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x900ca6ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x90016b9b MPWaitOnQueue + 261
5 PMRuntime.dylib 0x005b9581 SetVSizeBaseline(unsigned long) + 1473
6 com.apple.CoreServices.CarbonCore 0x9009da7b PrivateMPEntryPoint + 68
7 libsystem_c.dylib 0x928b8557 _pthread_start + 344
8 libsystem_c.dylib 0x928a2cee thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9945d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x928bb04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x928bae19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x928a2cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9945d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x928bb04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x928bae19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x928a2cca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x9945a7d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x99459cb0 mach_msg + 68
2 com.apple.CoreServices.CarbonCore 0x900c735b TS_exception_listener_thread + 89
3 libsystem_c.dylib 0x928b8557 _pthread_start + 344
4 libsystem_c.dylib 0x928a2cee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9945c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x928bd220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x929430a1 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x900ca492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x900ca68e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x90016b9b MPWaitOnQueue + 261
6 com.adobe.ACE 0x00607a69 0x5c8000 + 260713
7 com.adobe.ACE 0x00606d99 0x5c8000 + 257433
8 com.apple.CoreServices.CarbonCore 0x9009da7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x928b8557 _pthread_start + 344
10 libsystem_c.dylib 0x928a2cee thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0xbffff098 ecx: 0xffffffff edx: 0x033e6d38
edi: 0x00000000 esi: 0x03dda468 ebp: 0xbffff118 esp: 0xbffff080
ss: 0x00000023 efl: 0x00010246 eip: 0x016c5372 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x1f7be000
Logical CPU: 1