0 Replies Latest reply: Nov 14, 2012 7:13 AM by nahcr RSS

    keyword import fails on non-ascii character

    nahcr Community Member

        I recently tried to import a long set of keywords (about 4000 terms).  i set up the file in excel and then tried to import the records.  I kept getting this message:  

      only text files encoded with ascii or unicode UTF-8 are supported when importing keywords.

       

      I finally tracked down the problem when i converted the file to a MS word text file, broke it down into parts and eventually found the problem record.  for some reason, the apostrophe in the words "don't know" had been corrupted to a weird character.  after i corrected this, everything worked. 

      however, this took a long time.   It would have been helpful if  lightroom could have at least pinpointed the line where the import failed or offered to convert non-compliant charaters to some specific character or set of characters.