13 Replies Latest reply: Apr 30, 2013 6:08 AM by JJMack RSS

    Photoshop CS6 has stopped working at launch

    Jsaarr

      Hello! Downloaded PS CS6 from Application Manager. Download and install seemed to go fine, but I can't start the program. Have downloaded and re-installed numerous times, and removed the previous installation before that.

       

      My OS is Windows 7. I have had Adobe software installed, but removed (tried at least) everything when trying to get this work. Photoshop CS5 worked fine on this same setup. I get Windows error message when trying to start the program, and with problem details like this:

       

       

      Problem signature:

        Problem Event Name:     APPCRASH

        Application Name:     Photoshop.exe

        Application Version:     13.0.0.0

        Application Timestamp:     4f61beba

        Fault Module Name:     Photoshop.exe

        Fault Module Version:     13.0.0.0

        Fault Module Timestamp:     4f61beba

        Exception Code:     c000001d

        Exception Offset:     012378bb

        OS Version:     6.1.7601.2.1.0.256.1

        Locale ID:     1035

        Additional Information 1:     0a9e

        Additional Information 2:     0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:     0a9e

        Additional Information 4:     0a9e372d3b4ad19135b953a78882e789

       

      EDIT: More info if needed:

      My Windows 7 is Ultimate Edition, with Service Pack 1.

      Processor: AMD Athlon(tm) XP 2.10GHz

      Installed memory (RAM): 2,00 GB

      System type: 32-bit

      I got  57,1 GB free space on drive C, where I've installed the program.

        • 1. Re: Photoshop CS6 has stopped working at launch
          the_wine_snob Community Member

          To get this potential cause of "crash at launch" out of the way, make sure that you have the very latest video driver for your card/chip.

           

          Also, as PS attempts to launch, there is a little line of text, telling what is being loaded. It goes by pretty quickly, but see if you can see the last line of text, before the Splash Screen disappears (assume that that is what happens?).

           

          Good luck,

           

          Hunt

          • 2. Re: Photoshop CS6 has stopped working at launch
            Jsaarr Community Member

            Okay, tried to check for new drivers for NVIDIA GeForce 7600 GS, (it's quite old really, might that be a problem), and the automated update states that the device is up to date.

             

            I might have been unclear on this, but the launch never gets to splash screen. It's just.. doubleclick on the program icon, then error message. Not even a blip.

            • 3. Re: Photoshop CS6 has stopped working at launch
              gener7 CommunityMVP

              I notice you are running 1.3.0.0

               

              Download and update to 1.3.0.1 and see if that helps.

              • 4. Re: Photoshop CS6 has stopped working at launch
                Noel Carboni Community Member

                Given that Photoshop won't start, I was scratching my head how to advise Jsaarr to do that.  Do you recall how to run the updater directly, Gene?

                 

                I guess there's always the possibility of visiting:

                 

                http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows

                 

                -Noel

                • 5. Re: Photoshop CS6 has stopped working at launch
                  gener7 CommunityMVP

                  I was about to edit my post with the link to the updates page, Noel.  But since you got it...

                   

                  Gene

                  • 6. Re: Photoshop CS6 has stopped working at launch
                    Jsaarr Community Member

                    Okay, thank you for your help. I tried that update, it stated to have updated succesfully, but the problem still remains. I find it odd by the way, when installing the update it read to be version 13.0.1.1., and there it says 13.0.1.0.

                     

                    Problem signature:

                      Problem Event Name:     APPCRASH

                      Application Name:     Photoshop.exe

                      Application Version:     13.0.1.0

                      Application Timestamp:     5022da52

                      Fault Module Name:     Photoshop.exe

                      Fault Module Version:     13.0.1.0

                      Fault Module Timestamp:     5022da52

                      Exception Code:     c000001d

                      Exception Offset:     01238e9b

                      OS Version:     6.1.7601.2.1.0.256.1

                      Locale ID:     1035

                      Additional Information 1:     0a9e

                      Additional Information 2:     0a9e372d3b4ad19135b953a78882e789

                      Additional Information 3:     0a9e

                      Additional Information 4:     0a9e372d3b4ad19135b953a78882e789

                    • 7. Re: Photoshop CS6 has stopped working at launch
                      Noel Carboni Community Member

                      Jsaarr wrote:

                      I find it odd by the way, when installing the update it read to be version 13.0.1.1., and there it says 13.0.1.0.

                       

                      That's expected:  http://forums.adobe.com/message/4738049

                       

                      I'm sorry the update didn't help, but you know Adobe will require you to update to the latest once you engage them.

                       

                      I think an Adobe engineer is going to have to weigh in here   There was once a problem just like this reported (same c000001d error code), but I thought Adobe had fixed it.  See also:

                       

                      http://forums.adobe.com/thread/630771

                       

                      I hope the answer doesn't turn out to be "you can't run Photoshop on that old Athlon processor."

                       

                      -Noel

                      • 8. Re: Photoshop CS6 has stopped working at launch
                        Jsaarr Community Member

                        Oh dear.. Well, I thought I'd contact an expert on Adobe help, but I don't feel comfortable giving my street address. I suppose the engineers mentioned don't read these discussions? Or..

                         

                        I tried to search for a driver update for my Athlon processor, but like I thought, it seems I already got the latest. The "latest", that is.

                         

                        Ah well, I suppose I'll just install my trusty CS5 back for now at least, so I can get on with work. It's kind of a relief to hear the problem just might be with Adobe, and/or my hardware. That means I can't do much about it right now, if it's not about my software settings or remains of old Adobe installations. That always seemed to be the problem whenever I had trouble installing new stuff.

                         

                        It's kinda sad though, I was already really excited about CS6, had loaned even two books about it from the library. I quess I'll return them and get stuff on CS5, there's pretty sure to be some stuff I didn't know about it. I'll get you some day, CS6!

                        • 9. Re: Photoshop CS6 has stopped working at launch
                          Noel Carboni Community Member

                          Adobe engineers have been seen in these parts; hopefully one will stop by.  I don't think you'll need to provide a street address to get help.

                           

                          -Noel

                          • 10. Re: Photoshop CS6 has stopped working at launch
                            Jsaarr Community Member

                            Yeah I'm keeping my thumbs up and this link saved. But it still just seems this won't have a working solution by weekend, and I got deadlines ahead. I'll be damn sure to dash over to trial downloads if something new comes up here! Thanks a ton for your help guys, it didn't even occur to me the problem may lay elsewhere.

                            • 11. Re: Photoshop CS6 has stopped working at launch
                              polikitten

                              i am having this same problem and i have no idea what to do

                              • 12. Re: Photoshop CS6 has stopped working at launch
                                xuanloc2009

                                I also have the same situation. Can help me, thanks a lot

                                • 13. Re: Photoshop CS6 has stopped working at launch
                                  JJMack CommunityMVP

                                  There is a possibility that Photoshop's Preferences files may be corrupt the Photoshop process may also be stuck and hanging around.

                                   

                                  Start  your windows task manager use its processes tab make sure Photoshop.EXE is not hanging in there if it is kill it end the process.  You can leave the task manager up so you can watch what happens next.

                                   

                                  Next double click on the shortcut that you use to start Photoshop and immediately press and hold these keys Shift+Ctrl+Alt.   See if you get the Prompt from Photoshop asking if you want to delete your preferences. If you do reply delete them Photoshop may start then.