Record Offline Payment Error

[Guest]

Hi,

I thought I read this problem in an earlier discussion, but I can't seem to find it now - please feel free to point me to another thread if it's already been answered.

I'm having difficulty recording an offline payment on our orders. The payment was put through using the COD option, and the default status for the order set to "Awaiting payment". The idea is that we then accept the payment offline and log it against the order. But when I go to the Offline Payment section of the order i get the following issues:

For the Payment amount if I click "Insert current Total Price", 0 is inserted instead of the outstanding total.

If I enter the total price in manually, I get an error message saying "ERROR: You are paying more than the total outstanding amount. Payment not accepted."

The url for the site is http://rps004.businesscatalyst.com/

Any help would be appreciated.

thanks,

[Guest · Accepted solution]

For those who come across this, the answer is actually really simple. I spoke to a customer representative on live chat and here's what the problem was:

When the COD option was put through, a "Pending Cash" payment was logged against the order. To add another offline payment against the order, you first need to delete this payment. It's just a matter of hitting the "delete" option next to the pending cash payment in the Payments section of the order. Then, when the "Insert current Total Price" link is pressed in the Offline Payment section , it should insert the correct total.

Hope this helps someone!

thanks

[Luke Grayson]

Thanks for answering your own question! I was totally stumped by this!