1 Reply Latest reply on Dec 5, 2014 9:25 AM by adam502adobe

    Media Encoder CS5.5 does not launch. it get stuck on "Loading Exporter QuickTimeHost.pm".

    Fantasia01

      Media Encoder does not launch. it get stuck on "Loading Exporter QuickTimeHost.pm".

       

      It crashed while encoding Quick Time movie (H264) at 99%. I had to Quit it and since then it will not launch!

      The movie file can not be deleted as it is open in Adobe QT32 Server.exe

      I'm using Windows 7, Premierre CS5.5 with Mercury Playback Engine.

      I downloaded and installed a Trial version of Premierre CS6 (did not start using it yet).

       

      I found this error log file in <AppData/ Roaming/ Adobe/ Adobe Media Encoder/ 5.5

       

      AMEEncodingLog.txt

      ((the file is only about 40sec long))

       

      - Source File: M:\Shazan Paratha Toasties - Edited 30+5sec freeze.mov

      - Output File: M:\Shazan Paratha Toasties - Edited 30+5sec freeze_1.mov

      - Preset Used: PAL DV

      - Video: 720x576, 25 fps, Lower, Quality 100

      - Audio: 48000 Hz, Stereo, 16 bit

      - Bitrate: DV25 PAL

      - Encoding Time: 00:11:18

      11/14/2012 12:09:20 PM : Encoding Failed

      -------------------------------------

      The Operation was interrupted by user

      -------------------------------------

       

       

      - Source File: C:\Users\Fantasia\Desktop\Shazan Paratha Toasties.mov

      - Output File: C:\Users\Fantasia\Desktop\Shazan Paratha Toasties_1.mov

      - Preset Used: PAL DV

      - Video: 720x576, 25 fps, Lower, Quality 100

      - Audio: 48000 Hz, Stereo, 16 bit

      - Bitrate: DV25 PAL

      - Encoding Time: 00:10:12

      11/15/2012 09:24:44 AM : Encoding Failed

       

       

      I also found this QT32 Server file in <AppData/ Roaming/ Adobe/ Adobe QT32 Server/ 1.0

       

       

      Trace Database.txt

       

      ASL.ResourceUtils.GetLanguageIDFromRegistry1   5  
      processcoordination15

       

       

      (but nothing else there)