7 Replies Latest reply on Jun 25, 2013 10:41 AM by Matthew Diener

    Can't install Edge because it can't remove older version (shadow)

    robhoeben_qvision

      When i try to install Edge Inspect i get a alert which says:

       

      The feature you are trying to use is on a netwerk resource that is anavailable.

      Click OK to try again, or enter an alternate path to a folder containing the installation package 'shadow_r4_win_082112.msi' in the box below.

       

      When i click cancel (because i don't have that file) it prompts:

       

      The older version of Adobe Edge Inspect cannot be removed. Contact your technical support group.

       

      And then the final message:

       

      Edge Inspect Installer ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run the Installer again. Ckick the Finish button to exit the Installer.

       

      And then i click Finish and it closes...

       

      What can i do? I'm stuck.