2 Replies Latest reply on Nov 16, 2012 11:31 AM by rochvail_02

    InDesign CS6 crashing at startup after upgrade

    rochvail_02 Level 1

      Hello all,


      Yesterday, we upgraded a few of our iMacs (10.7.4) with the MasterCollection CS6 from CS5.5.


      Everything launches with no problems EXCEPT for InDesign CS6. The splash screen comes up and quits when it says "Starting up service registry".


      When I look in the console, the report crash says this:


      ReportCrash: CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.


      I looked all over the net for some solutions, which one said to delete the ID defaults and prefs but there are none to be deleted because the software never gets far enough to create those files.


      And the kicker is that we get the exact same error on 3 iMacs. Some of our remote employees installed the same MasterCollection dmg on their systems and are having no issues.


      Can anyone help?