7 Replies Latest reply on Nov 19, 2012 5:29 PM by drtvEditor

    Persistent and Frequent Serious Error Crashes

    anthony.chopin

      Hi there,

       

      I have been experiencing some extremely frustrating problems with my version of Premiere Pro CS6, where it continually encounters a serious error and shuts down. The most frustrating part is that it will even do this with little to nothing in the timeline. For example, just now i just started a new project and all i had in the timeline was an audio track. I went to click on the effects window and BAM.... serious error, sorry Premiere must shut down!

       

      I've submitted probably more than 20 crash reports and i'm yet to hear anything. This is a legitimate copy purchased from Adobe and i had opted for the downloaded version over the physical version. I was hoping to see if any of you have had similar errors with the downloaded version and if the physical version is somehow more stable?

       

      My computer is more than adequately equipped to handle the software and its specs are as follows:

       

      Macbook Pro

       

      OS X 10.6.8

      2.66GHz Intel Core i7

      8GB 1067 MHz DDR3

      250+Gb of disk space

       

      I will likely talk to support during business hours and see if i may be able to somehow get a physical version instead as this current situation is scaring the crap out of me. If i wind up losing a client project, Adobe will not be happy to hear from me at all!

       

      Please help!!

       

      Anthony