3 Replies Latest reply: Nov 26, 2012 11:24 PM by dreambig123 RSS

    PSE 9 still crashing when saving after removing preferences

    brunohailey

      When I try to save my work in PSE 9 it crashes every time.  I've removed preferences by pressing shift, control, option after launching the program.  The window came up if I wanted to remove preference I clicked yes.  Restarted my computer and relaunched PSE9 still crashes.

       

      I've also removed the twain plug in this way:

      Program Files\Adobe\Photoshop Elements 9\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.


      I dragged it twice to my desktop but the file still seemed to remain in place (even though I had 2 new copies on my desk top), so the third time I did it, I clicked it and moved it to trash.  Again, I restarted my computer and relaunched PSE9 and it still crashes when trying to save.


      Please help, I'm in the middle of a project that I need to finish and I can't do anything til I get this sorted out.

      Thanks in advance for the help, it's much appreciated.