2 Replies Latest reply on Nov 19, 2012 2:20 AM by ukgaurav

    not responding??

    joc8989

      my photoshop elements 10 is freezing upon start up when generating thumbnails

        • 1. Re: not responding??
          joc8989 Level 1

          hi

           

          i am at a loss for what to do.  does anyone have any ideas?  has this happened to anyone?  thanks

          • 2. Re: not responding??
            ukgaurav Adobe Employee

            Start PSE to get to the Welcome screen.

             

            Hold down the Ctrl, Alt, and Shift keys and click Organize. Keep holding down the keys until you see the Catalog window.

             

            Select your catalog and click Repair.  Select “repair anyway” even if PSE doesn’t find problems.

             

            Then for good measure, click Optimize.

                   

            If repairing resolves your issue then fine else repeat the above steps, but click New to create a new catalog.  If you’re able to import photos into the new catalog and the Organizer works fine, then problem can be old catalog.

             

            In that case you can try regenerating the thumbnails.  Do Show All, Edit > Select All, and then Edit > Update Thumbnail.

             

            try and let me know your comments.

             

            -Garry