7 Replies Latest reply on Mar 3, 2008 9:40 AM by johndaigle

    RoboServer Upgrade

    V Jordan
      We're currently using RoboServer 6 and RoboHelp 6, and wanting to upgrade to RoboServer 7. If we only upgrade the Server portion to 7, is that still going to work well with RoboHelp 6?
      Thanks in advance for your time and consideration.
        • 1. Re: RoboServer Upgrade
          RoboColum(n) Level 5
          Hi V Jordan.
          Yes you can publish RH6 content on RH 7 Server.
          • 2. Re: RoboServer Upgrade
            john@hedtke.com
            I'd like to find out if there is any reason to get RH7 Server. I have RHX5 server and I'd like to find out if there are any new features in RH7 Server. The X5 Server has another valuable feature: I own it already and don't have to spend another $2000 to buy a new copy. I don't use Vista (but nobody else does, either), so Vista compatibility isn't an issue. Are there $2000 of new Server features in RH7, please?
            • 3. Re: RoboServer Upgrade
              RoboColum(n) Level 5
              My wife and I went out last weekend to look at buying a new car but couldn't agree because we both had a different set of requirements. Trying to answer your question is just as difficult because I don't know what your requirements are. There have been many improvements in RH 7 Server mainly in the ease of installation and setting up of the server permissions. Is this worth $200? Only you, or the person who signs the purchase order, can say.
              • 4. Re: RoboServer Upgrade
                johndaigle Level 4
                Hey, John.
                The upgrade price from your existing RoboEngine is $1,000 not $2,000. The two main improvements in this particular version of RoboHelp Server 7 are a *much* easier installation and support for Unicode languages and FlashHelp, which was not available in previous versions. The other issue worth noting is that the authoring "client" and the "server" must be in synch. So you would need to RH 7 client to publish to RH 7 Server. You would not be able to publish to the RH Server 7 from RH X5 client.

                So as Colum said, you'd have to make that judgement based on your needs and circumstances.
                Thanx
                john
                • 5. Re: RoboServer Upgrade
                  V Jordan Level 1
                  Hi John,
                  In your last post you said,
                  "The other issue worth noting is that the authoring "client" and the "server" must be in synch. So you would need to RH 7 client to publish to RH 7 Server. You would not be able to publish to the RH Server 7 from RH X5 client. "

                  Would this apply to publishing to RH Server 7 from RH 6 client as well? Just wanted to clarify.
                  Thanks,
                  Veronica
                  • 6. Re: RoboServer Upgrade
                    RoboColum(n) Level 5
                    Hi Veronica.

                    Hopefully John won't mind the intrusion but I asked the same query from the RoboHelp Product Manager awhile ago and the horses mouth says....

                    "You need RoboHelp Server 7 for hosting any content that has been created in Adobe RoboHelp 7. There is because in RH7 all the HTML pages are Unicode encoded (UTF-8) so you need RH Server 7 to understand the HTML output. However RoboHelp Server 7 can host projects created in RoboHelp 6 and RoboHelp X5."
                    • 7. Re: RoboServer Upgrade
                      johndaigle Level 4
                      Great. Thanx for the clarification, Colum!
                      John