2 Replies Latest reply on Nov 19, 2012 12:48 PM by Jeff Schewe

    Camera RAW won't work


      I signed up for the Cloud and downloaded photoshop for my photo class I'm taking. Only problem is, it won't open the RAW files. So I followed the link it gave me to determine which version of the update I needed. Downloaded it and it still doesn't work. I've uninstalled, reinstalled, restarted my computer, went back and made sure it was the version for Windows and not Mac... everything I know to do but it still won't work. What am I missing?

        • 1. Re: Camera RAW won't work
          adriana ohlmeyer Adobe Employee

          Hello, I will try to help you after you answer these questions.

          What OS do you have? When you launch Photoshop and go to Photoshop>About plug-in>camera raw (MAC) or Help>About plug-in>Camera Raw.. (WIN) What version of the plug-in is installed? What camera model are your files from? Thanks, Adriana

          • 2. Re: Camera RAW won't work
            Jeff Schewe Level 5

            godz_kid1 wrote:


            Only problem is, it won't open the RAW files.


            What camera? You say you downloaded a new version of ACR, what version? In Photoshop go to Help and go to About Plug-ins and select Camera Raw...what version is installed?