What OS, RAM, and what error message?
Update keywords meaning adding new ones?
I'm using windows 7, 16GB ram, 64-bit... Intel I7-3520M @ 2.90GHz
Last night I tried to add a keyword tag to about 12 pictures. I highlighted the pictures, clicked on the keyword... a few seconds later i see this message pop up (Adobe Bridge CS6 has stopped working... windows is checking for a solution to the problem... A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.) and Bridge CS6 shuts down!
I even totally deactivated and removed CS6, then reinstalled.... still cannot add keywords without the program shutting down!
How much hard drive space do you have? Should have at least 10-20% free.
Have you reset preferences by holding down Ctrl key and starting bridge. Should get reset window.
I just tried that... nothing changed. i have about 15% free on my drive. Tried to reset preferences on both Bridge and Bridge (64bit). They both shutdown when I try to add keywords.
You said you tried resetng preferences. Were you sucessful? Did you get reset window?
Try looking at the Event Log. In the applications section for BRidge see if you can find Faulting Module. THat is where problem lies.
For event log check the OS Help file.
Curt - thanks for your time and suggestions!
The reset was unsuccesful for either BRidge or Bridge (64). IT still did the same thing - closed the program down!
Here is the event log...
Faulting application name: Bridge.exe, version: 220.127.116.11, time stamp: 0x505aadb6
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x2524
Faulting application start time: 0x01cdc9d92f4bf692
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 8522233f-35cc-11e2-bcbc-3c970e1837f0
- System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2012-11-24T00:18:50.000000000Z EventRecordID 15708 Channel Application Computer Deleted for security Security - EventData Bridge.exe 18.104.22.168 505aadb6 ntdll.dll 6.1.7601.17725 4ec49b8f c0000374 000ce6c3 2524 01cdc9d92f4bf692 C:\Program Files (x86)\Adobe\Adobe Bridge CS6\Bridge.exe C:\Windows\SysWOW64\ntdll.dll 8522233f-35cc-11e2-bcbc-3c970e1837f0
Certainly not an expert on this, but this error frequently means a driver has crashed. Check you video, printer, scanner, camera drivers.
After Granting permission and resetting preferences, (ctrl+launch + clear purge ) if it wont work.
reinstall your adobe bridge:
You might be installing it on drive other then your hard drive.
Thanks for the comment. It reminded me that I had not followed up on this post. Actually, the recent update for Bridge corrected the problem. Thanks Adobe!!!