19 Replies Latest reply on Jul 25, 2013 9:47 AM by SG...

    Photoshop CS6 Extended - system requirements

    caledonia09

      I have the chance to buy the student version but tried the 30 day trial first, however it kept crashing, it has now expired without me finding a solution. I have now uninstalled it. I was told my specs are above the minimum required to run it but I'm not so sure as I have no idea what the processor types and graphic card types actually mean. I would really like to buy it but have to be sure of exactly what it will take to run it and be stable. Here are my current specs:

      Acer Aspire 7741G 64 bit

      Intel Core i3-350M Processor (2.26 GHz, 3MB L3 Cache)

      ATI Mobility Radeon HD5470. Up to 2234MB HyperMemory

      17.3" HD LED LCD

      4GB DDR3 Memory

      320 GB HDD (88GB Free)

       

      I am running Windows 7 Home Premium

        • 1. Re: Photoshop CS6 Extended - system requirements
          Curt Y Level 7

          CS6 really likes to run in 64 bit mode with a min. of 8 gigs of ram.    For 3D best to have min. of 512 g VRAM.  Your HD is really small.  You should have 10-20% free space, so you only have about 20-40 gigs to play with.  Not enough for any serious image work.  THis and RAM was probably downfall.

          1 person found this helpful
          • 3. Re: Photoshop CS6 Extended - system requirements
            SG... Adobe Employee

            Hi,

             

            This might be a bit of overkill for your question but here's more information on hardware setup for optimizing Ps CS6 performance:

            http://blogs.adobe.com/crawlspace/2012/10/how-to-tune-photoshop-cs6-for-peak-performance.h tml

             

            regards,

            steve

            • 4. Re: Photoshop CS6 Extended - system requirements
              Noel Carboni Level 8

              Also, the GPU acceleration and 3D facilities are VERY sensitive to the display driver version installed.  What version do you have?

               

              -Noel

              • 5. Re: Photoshop CS6 Extended - system requirements
                caledonia09 Level 1

                I have no idea but I wasn't intending on using the 3D. Photography only is what I'd be using it for

                • 7. Re: Photoshop CS6 Extended - system requirements
                  caledonia09 Level 1

                  I have now upgraded from 4Gb RAM to 8Gb and freed up more than 100 more Gb of disk space and gone ahead and bought the Photoshop CS6 Extended. However, it is still crashing when using things like liquify or 3D so obviously I need to avoid those but the biggest problem is that it crashes every single time I exit the programme! I have tried Close from the file menu, Exit and just simply clicking the X up in the top right but every time I get the .. Adobe Photoshop CS6 has stopped working.... This is what it says..

                   

                   

                    Problem Event Name: APPCRASH   Application Name: Photoshop.exe   Application Version: 13.0.0.0   Application Timestamp: 4f61c045   Fault Module Name: atio6axx.dll   Fault Module Version: 6.14.10.9262   Fault Module Timestamp: 4b59af70   Exception Code: c0000005   Exception Offset: 000000000081333c   OS Version: 6.1.7601.2.1.0.768.3   Locale ID: 2057   Additional Information 1: f8e7   Additional Information 2: f8e752fc50cdf4f0e2a068eb938a1e7e   Additional Information 3: 6e28   Additional Information 4: 6e2871469569c06beabfcadeba390cd4 Help!

                  • 8. Re: Photoshop CS6 Extended - system requirements
                    SG... Adobe Employee

                    Hi,

                     

                    That is you video card driver.

                     

                    Can you launch Ps and then go to Help> System Info.. then copy/paste the text into a reply?

                     

                    I'm not sure what the latest version driver is available for your Acer, but we have problems with the current desktop ATI 12.10 drivers.

                     

                    regards,

                    steve

                    • 9. Re: Photoshop CS6 Extended - system requirements
                      caledonia09 Level 1

                      Thanks, here it is..

                       

                      Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64 Operating System: Windows 7 64-bit Version: 6.1 Service Pack 1 System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading Physical processor count: 2 Logical processor count: 4 Processor speed: 2261 MHz Built-in memory: 8053 MB Free memory: 6034 MB Memory available to Photoshop: 7119 MB Memory used by Photoshop: 60 % Image tile size: 128K Image cache levels: 4 OpenGL Drawing: Enabled. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. OpenGL Allow Old GPUs: Not Detected. Video Card Vendor: ATI Technologies Inc. Video Card Renderer: ATI Mobility Radeon HD 5470            Display: 1 Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1600 Video Card Number: 1 Video Card: ATI Mobility Radeon HD 5470            OpenCL Unavailable Driver Version: 8.692.1.0 Driver Date: 20100122000000.000000-000 Video Card Driver: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Video Mode: 1600 x 900 x 4294967296 colors Video Card Caption: ATI Mobility Radeon HD 5470            Video Card Memory: 512 MB Video Rect Texture Size: 16384 Serial number: 92628650066906104592 Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\ Temporary file path: C:\Users\Alan\AppData\Local\Temp\ Photoshop scratch has async I/O enabled Scratch volume(s):   Startup, 284.8G, 158.2G free Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\ Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\ Additional Plug-ins folder: not set Installed components:   A3DLIBS.dll  A3DLIB Dynamic Link Library  9.2.0.112    ACE.dll  ACE 2012/06/05-15:16:32  66.507768  66.507768   adbeape.dll  Adobe APE 2012/01/25-10:04:55  66.1025012  66.1025012   AdobeLinguistic.dll  Adobe Linguisitc Library  6.0.0    AdobeOwl.dll  Adobe Owl 2012/06/26-12:17:19  4.0.95  66.510504   AdobePDFL.dll  PDFL 2011/12/12-16:12:37  66.419471  66.419471   AdobePIP.dll  Adobe Product Improvement Program  6.0.0.1654    AdobeXMP.dll  Adobe XMP Core 2012/02/06-14:56:27  66.145661  66.145661   AdobeXMPFiles.dll  Adobe XMP Files 2012/02/06-14:56:27  66.145661  66.145661   AdobeXMPScript.dll  Adobe XMP Script 2012/02/06-14:56:27  66.145661  66.145661   adobe_caps.dll  Adobe CAPS  6,0,29,0    AGM.dll  AGM 2012/06/05-15:16:32  66.507768  66.507768   ahclient.dll    AdobeHelp Dynamic Link Library  1,7,0,56    aif_core.dll  AIF  3.0  62.490293   aif_ocl.dll  AIF  3.0  62.490293   aif_ogl.dll  AIF  3.0  62.490293   amtlib.dll  AMTLib (64 Bit)  6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)  1.000000   ARE.dll  ARE 2012/06/05-15:16:32  66.507768  66.507768   AXE8SharedExpat.dll  AXE8SharedExpat 2011/12/16-15:10:49  66.26830  66.26830   AXEDOMCore.dll  AXEDOMCore 2011/12/16-15:10:49  66.26830  66.26830   Bib.dll  BIB 2012/06/05-15:16:32  66.507768  66.507768   BIBUtils.dll  BIBUtils 2012/06/05-15:16:32  66.507768  66.507768   boost_date_time.dll  DVA Product  6.0.0    boost_signals.dll  DVA Product  6.0.0    boost_system.dll  DVA Product  6.0.0    boost_threads.dll  DVA Product  6.0.0    cg.dll  NVIDIA Cg Runtime  3.0.00007    cgGL.dll  NVIDIA Cg Runtime  3.0.00007    CIT.dll  Adobe CIT  2.0.5.19287  2.0.5.19287   CoolType.dll  CoolType 2012/06/05-15:16:32  66.507768  66.507768   data_flow.dll  AIF  3.0  62.490293   dvaaudiodevice.dll  DVA Product  6.0.0    dvacore.dll  DVA Product  6.0.0    dvamarshal.dll  DVA Product  6.0.0    dvamediatypes.dll  DVA Product  6.0.0    dvaplayer.dll  DVA Product  6.0.0    dvatransport.dll  DVA Product  6.0.0    dvaunittesting.dll  DVA Product  6.0.0    dynamiclink.dll  DVA Product  6.0.0    ExtendScript.dll  ExtendScript 2011/12/14-15:08:46  66.490082  66.490082   FileInfo.dll  Adobe XMP FileInfo 2012/01/17-15:11:19  66.145433  66.145433   filter_graph.dll  AIF  3.0  62.490293   hydra_filters.dll  AIF  3.0  62.490293   icucnv40.dll  International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615    icudt40.dll  International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615    image_compiler.dll  AIF  3.0  62.490293   image_flow.dll  AIF  3.0  62.490293   image_runtime.dll  AIF  3.0  62.490293   JP2KLib.dll  JP2KLib 2011/12/12-16:12:37  66.236923  66.236923   libifcoremd.dll  Intel(r) Visual Fortran Compiler  10.0 (Update A)    libmmd.dll  Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler  10.0    LogSession.dll  LogSession  2.1.2.1640    mediacoreif.dll  DVA Product  6.0.0    MPS.dll  MPS 2012/02/03-10:33:13  66.495174  66.495174   msvcm80.dll  Microsoft® Visual Studio® 2005  8.00.50727.6195    msvcm90.dll  Microsoft® Visual Studio® 2008  9.00.30729.1    msvcp100.dll  Microsoft® Visual Studio® 2010  10.00.40219.1    msvcp80.dll  Microsoft® Visual Studio® 2005  8.00.50727.6195    msvcp90.dll  Microsoft® Visual Studio® 2008  9.00.30729.1    msvcr100.dll  Microsoft® Visual Studio® 2010  10.00.40219.1    msvcr80.dll  Microsoft® Visual Studio® 2005  8.00.50727.6195    msvcr90.dll  Microsoft® Visual Studio® 2008  9.00.30729.1    pdfsettings.dll  Adobe PDFSettings  1.04    Photoshop.dll  Adobe Photoshop CS6  CS6    Plugin.dll  Adobe Photoshop CS6  CS6    PlugPlug.dll  Adobe(R) CSXS PlugPlug Standard Dll (64 bit)  3.0.0.383    PSArt.dll  Adobe Photoshop CS6  CS6    PSViews.dll  Adobe Photoshop CS6  CS6    SCCore.dll  ScCore 2011/12/14-15:08:46  66.490082  66.490082   ScriptUIFlex.dll  ScriptUIFlex 2011/12/14-15:08:46  66.490082  66.490082   tbb.dll  Intel(R) Threading Building Blocks for Windows  3, 0, 2010, 0406    tbbmalloc.dll  Intel(R) Threading Building Blocks for Windows  3, 0, 2010, 0406    TfFontMgr.dll  FontMgr  9.3.0.113    TfKernel.dll  Kernel  9.3.0.113    TFKGEOM.dll  Kernel Geom  9.3.0.113    TFUGEOM.dll  Adobe, UGeom©  9.3.0.113    updaternotifications.dll  Adobe Updater Notifications Library  6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)  6.0.0.24   WRServices.dll  WRServices Friday January 27 2012 13:22:12  Build 0.17112  0.17112   wu3d.dll  U3D Writer  9.3.0.113  Required plug-ins:   3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Accented Edges 13.0   Adaptive Wide Angle 13.0   ADM 3.11x01   Angled Strokes 13.0   Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Bas Relief 13.0   BMP 13.0   Camera Raw 7.2   Chalk & Charcoal 13.0   Charcoal 13.0   Chrome 13.0   Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Color Halftone 13.0   Colored Pencil 13.0   CompuServe GIF 13.0   Conté Crayon 13.0   Craquelure 13.0   Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Crop and Straighten Photos Filter 13.0   Crosshatch 13.0   Crystallize 13.0   Cutout 13.0   Dark Strokes 13.0   De-Interlace 13.0   Dicom 13.0   Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Diffuse Glow 13.0   Displace 13.0   Dry Brush 13.0   Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Embed Watermark 4.0   Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Extrude 13.0   FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Fibers 13.0   Film Grain 13.0   Filter Gallery 13.0   Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Fresco 13.0   Glass 13.0   Glowing Edges 13.0   Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Grain 13.0   Graphic Pen 13.0   Halftone Pattern 13.0   HDRMergeUI 13.0   IFF Format 13.0   Ink Outlines 13.0   JPEG 2000 13.0   Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Lens Blur 13.0   Lens Correction 13.0   Lens Flare 13.0   Liquify 13.0   Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Mezzotint 13.0   Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Mosaic Tiles 13.0   Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Neon Glow 13.0   Note Paper 13.0   NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Ocean Ripple 13.0   Oil Paint 13.0   OpenEXR 13.0   Paint Daubs 13.0   Palette Knife 13.0   Patchwork 13.0   Paths to Illustrator 13.0   PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Photocopy 13.0   Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Pinch 13.0   Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Plaster 13.0   Plastic Wrap 13.0   PNG 13.0   Pointillize 13.0   Polar Coordinates 13.0   Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Poster Edges 13.0   Radial Blur 13.0   Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Read Watermark 4.0   Reticulation 13.0   Ripple 13.0   Rough Pastels 13.0   Save for Web 13.0   ScriptingSupport 13.0.1   Shear 13.0   Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Smart Blur 13.0   Smudge Stick 13.0   Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Spatter 13.0   Spherize 13.0   Sponge 13.0   Sprayed Strokes 13.0   Stained Glass 13.0   Stamp 13.0   Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Sumi-e 13.0   Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Targa 13.0   Texturizer 13.0   Tiles 13.0   Torn Edges 13.0   Twirl 13.0   U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Underpainting 13.0   Vanishing Point 13.0   Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Water Paper 13.0   Watercolor 13.0   Wave 13.0   Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   Wind 13.0   Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)   ZigZag 13.0 Optional and third party plug-ins: NONE Plug-ins that failed to load: NONE Flash:   Mini Bridge   Kuler Installed TWAIN devices: NONE

                      • 10. Re: Photoshop CS6 Extended - system requirements
                        SG... Adobe Employee

                        Hi,

                         

                        Thanks for the system info. Acer has an updated driver that might help. It still isn't very recent but worth trying.

                         

                        You can find the VGA_AMD_8.741.1.5000_W7x86W7x64 zip here:

                        http://us.acer.com/ac/en/US/content/drivers

                         

                        regards,

                        steve

                        • 11. Re: Photoshop CS6 Extended - system requirements
                          Noel Carboni Level 8

                          For the benefit of others considering purchasing a laptop...

                           

                          The problem in this thread is one of the reasons using a laptop for Photoshop work isn't a good idea - laptop vendors generally require you to get display drivers for their mobile chipsets only through them, and most laptop vendors simply don't support their hardware for very long after the sale.

                           

                          For example, ATI continues to release brand new 2012 drivers available for Radeon HD 5xxx series chipsets (such as are put in desktop video cards), while Acer clearly hasn't made any of their new versions available for this Aspire 7741G laptop since late 2010.

                           

                          Adobe Photoshop, on the other hand, requires quite a lot from the display driver, in support of the GPU, and only quite recent drivers provide acceptable operation.

                           

                          -Noel

                          • 12. Re: Photoshop CS6 Extended - system requirements
                            caledonia09 Level 1

                            Thanks for that info. I will give that driver a go

                            • 13. Re: Photoshop CS6 Extended - system requirements
                              caledonia09 Level 1

                              Device manager says  my current driver is already up to date but I installed this one manually anyway but it must be older because it was giving me a maximum screen resolution of much less than what I already had (1600 x 900). I've had to uninstall it.

                               

                              So, it seems I have purchased a product that doesn't work properly on my laptop and is not a good idea for laptops in general, I wish I had I known that before buying PS. The problem is that I really need it on a laptop since I need to use it when outside my home

                               

                              Are there no (Windows) laptops at all that are suitable?

                              • 14. Re: Photoshop CS6 Extended - system requirements
                                Noel Carboni Level 8

                                New ones might work better.  The issue is that the display driver writers have only recently begun to treat the OpenGL and GPU acceleration subsystems seriously enough to be used for professional work (their prime impetus is to support games, which is where all the money is).

                                 

                                Nothing says you can't ask Acer to push another, recent ATI driver through their approval process and make it available for your model.  You might mention the bad press Acer and laptop makers in general are getting regarding supporting Photoshop, and even point them at this thread if you feel it would help.

                                 

                                Is there any way for now that you can set the GPU acceleration setting to "off" and get at least some acceptable operation out of it?  You'll be doing without specifically GPU-accelerated features, but it should be possible to get some editing operations done on your Aspire.

                                 

                                -Noel

                                • 15. Re: Photoshop CS6 Extended - system requirements
                                  caledonia09 Level 1

                                  Most of the editing tools work fine with the new 8GB of memory, the biggest annoyance is the crash that comes (without fail) when closing the programme. Is that definitely the driver that is causing that and not a bug of some kind? It seems strange that the programme should crash when it's under no pressure. Incidentally, it only crashes if a photo has been opened and even if has not been edited at all. It doesn't crash if I open the programme and close it again without ever opening up a photo

                                  • 16. Re: Photoshop CS6 Extended - system requirements
                                    Noel Carboni Level 8

                                    From what I've observed, over a long period of time, the display driver seems to cause that "crash on exit" behavior.  Near as I can tell it corrupts memory, and that breaks something at the end, when resources are being freed.  I've had versions of ATI drivers that did that almost all the time, and other versions that did it not at all, and have seen the problem come and go with a different version of ATI drivers being the only change.

                                     

                                    -Noel

                                    • 17. Re: Photoshop CS6 Extended - system requirements
                                      caledonia09 Level 1

                                      It's not a major problem, just an annoyance really but will it do damage to hardware if I continue with it as it is?

                                      • 18. Re: Photoshop CS6 Extended - system requirements
                                        usama 1

                                        can i run 3d feature on my laptop dell latitude d 520 62bit win 7 OS with 256 built in vga.?

                                        • 19. Re: Photoshop CS6 Extended - system requirements
                                          SG... Adobe Employee

                                          Hi,

                                           

                                          It depends on the build version you have, at a minimum. Starting with the 13.1 (Ps CS6) subscription, enabling the 3D features requires a 512 VRAM minimum. Even with the perpetual 13.0 (Ps CS6 Extended) version, there is a 512MB minimum requirement, but it was not enforced.

                                           

                                          The current subscription version 14.0 (Ps CC) cotinues the required 512 MB VRAM requirement.

                                           

                                          Other factors such as the video card driver support and class of integrated GPU chipset, will alos lead to disabled 3D features.

                                           

                                          regards,

                                          steve