3 Replies Latest reply on Nov 20, 2012 11:01 AM by 18qwer

    unknown errors

    Tharby47 Level 1

      my elements keeps crashing when I open the editor section but not the organiser, why?

      ed

        • 1. Re: unknown errors
          Mylenium Most Valuable Participant

          You need to provide at least some system info. Also pick out the exact cause of the crash following these instructions: Working with your Operating System’s Tools

           

          Mylenium

          • 2. Re: unknown errors
            Jeff A Wright Adobe Employee

            Moving this discussion to the Photoshop Elements forum.

            • 3. Re: unknown errors
              18qwer Level 3

              Please try couple of probable solutions as mentioned below:

               

              Solution 1:

              1. Close Elements.

              2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

              3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

               

              Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.

              Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.

               

              Solution 4:

               

              On the drive on which you have installed PSE,on my machine it is on C:

               

              Go  to C:\Program Files\Adobe\Photoshop Elements  11\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else. Please note that instead of version 11 you must go to the folder of version of PSE you are using.

               

              Now launch PSE and check if it works.