As with maker.ini, there may be multiple copies of the job options file (system and per-user), and a pecking order for priority.
There's a further concern that newer Distillers may support some options which would not be in a legacy file, and even a chance that some legacy opts have changed or been deleted. Any of these could cause unobvious error messages.
The simplest solution might be just to use the new Acrobat product to re-create the old Job definition(s). That's bound to store the file where it can be found.
Well, maybe there is another way to do that, but as far as I know, that is what I have done. I opened Distiller, choose one of my customer JobOptions, edited it, and Saved As to create a copy which, by default, it places in the user Settings folder:
April Singer --> AppData --> Roaming --> Adobe --> AdobePDF --> Settings
I have not tried placing the newly saved JobOption file elsewhere...I can try that and then Add it via Distiller.
I noticed the links off to the right of my screen with similar topics and apparently this situation isn't new. I saw people having trouble using custom JobOption files back in Acrobat 9 (with various apps, not necessarily Frame), and same situation in that the JobOption file did exist but wasn't recognized.
Maybe I need to move this to the Acrobat forum.
Thanks for trying.
Try C:\Users\All Users\Adobe\Adobe PDF\Settings for placing your custom joboptions.
FM stores the joboptions for each document as part of the Document Properties which may be different from what is stored in the book.
OK Arnis - I'll try that now...
ADDED: No "All Users" folder in Windows 7, at least that I find. There is a Users\Public folder but otherwise the folders are all specific to users (me, IT guys). Maybe somewhere in Public...
Arnis - do you think I should move this to the Acrobat forum instead? For now I can use the Standard JobOption to get some stuff out, but at some point I need to figure this out and I'm thinking maybe the core issue is with Acrobat configuration, not Frame even though the alert I get is from Frame. What do you think? Thanks
It might be dependent upon how Acrobat was installed on your machine. In that case, your specific AppData\Roaming\Adobe\Adobe PDF\Settings folder should be the location for the custom joboptions.
Sometimes a machine reboot gets rid of the gremlins...
I think the Roaming folder/contents has caused me some other confusio in the past (unrelated to Adobe applications). I'll see if I can pinpoint that.
I have restarted my machine several times, unrelated to this issue, but I shall do so again right now just to be sure. Thank you
I copied my two Job Option files to the AppDate\Roaming...location and they show up in Framemaker when I go to my Print Setup (where I make one of them the default) and the right JobOption loads into the PDF Setup dialog when I go to print (Ctrl-P) but when I click Set to continue I have the same problem - alert noted in my original comment.
Very frustrating. Doesn't seem that something so simple should be such a pain!
EDIT - think I'll search for those two JobOption files and delete them everywhere except my master and then try putting them in the AppData\Roaming location again...
I'm still stuck. Here are my latest observations:
- From Devices and Printers in Windows, I open the Printing Preferences for my Adobe PDF printer and the Default Settings drop-down list on the Adobe PDF Settings page lists all of the JobOptions (those installed with Acrobat by default, and my custom ones). The custom JobOption is being picked up from the User\AppData\Roaming...folder as Arnis mentioned. I confirmed this by removing the JobOption file from that location and noting that it no longer appears in that drop-down list. Put it back, it does.
- From Distiller the behavior is the same as described above for Devices and Printers.
- In Framemaker 11, with no documents open, I access Print Setup (File -->), and click Properties to view the Adobe PDF Document Properties (same dialog as accessed from the Windows Control Panel above). Same result as above, both my custom JobOptions and those installed with Acrobat are in the Default Settings list. This is pretty obvious, but just confirming.
- In Framemaker 11 I create a new document and save it then press Ctrl-P to bring up the Print Document dialog. The Printer defaults to Adobe PDF as it should. I click PDF Setup to open the PDF Setup dialog. There I note that the PDF Job Options drop-down reads "No PDF Job Options Available" and there are no other options (obviously) in the drop-down list.
- In Framemaker 11 I open a book (or standalone document) that was created in Frame 7.2. I press Ctrl-P to access the Print Book dialog. Adobe PDF is the Printer. I click PDF Setup and note that the PDF Job Options drop-down is set to my custom JobOption. There are no other options on that drop-down list though. If I click Set to proceed, I get the message from Frame that the selected Job Option doesn't exist in the current installation.
So, it seems that Framemaker is not seeing any JobOptions - or is it Acrobat from within Framemaker at this point? I'm not sure. Apparently the name of the JobOption that was last used with an old document is embedded in that document so it shows up in the Print Setup dialog but it isn't really "there".
So where is "there" if not the AppData\Roaming...folder where my custom JobOptions reside or the Program Files (x86)\Adobe\Acrobat11.0\Acrobat\Settings folder where the Acrobat-installed JobOptions are?
ADDED: Here's something I hadn't noticed. Tried to use the Save as PDF option in Framemaker and get two alerts:
- "To execute "Save as PDF" command you must have Acrobat Distiller version 5.05 or higher installed."
- "To execute "Save as PDF" command you must have PDF Job Options defined."
I have Distiller XI installed. Hmmmm.
Maybe I should uninstall both Frame and Acrobat and start over? If so, does anyone know if I can just uninstall and reinstall? Any other step like deactive first? Also, does it matter which one is installed first? I'd probably install Frame first unless there is a reason not to.
I had this same dilemma a while back. Storage locations of .joboptions files vary by Acrobat version and OS. Even then, there are multiple locations. The location you quoted in your original message seems to be a location that Acrobat stores master copies of default .joboptions, but doesn't actually read from. Anyway, every time I set up a new computer, it seemed like I had to research where to put my old .joboptions files. So I took notes! Here they are, largely quoted from various parts of Adobe help files:
New PDF presets (.joboptions files) that you create are stored in the Settings folder in the following locations:
Documents and Settings\[username]\Application Data\Adobe\[Version]\Adobe PDF
Use "All Users" to make presets available to everyone. Try to keep only Adobe presets with RAH attribute (unchangeable) in this folder. Keep custom presets in individual user folders.
Use "Public" to make presets available to everyone. Try to keep only Adobe presets with RAH attribute (unchangeable) in this folder. Keep custom presets in individual user folders.
C:\Users\All Users\Adobe\Adobe PDF\Settings (program default settings)
C:\Users\All Users\Adobe\Adobe PDF\Extras (additional settings available, if moved to Settings)
C:\Users\Mike\AppData\Roaming\Adobe\Adobe PDF\Settings (custom user settings)
[username]/Library/Application Support/Adobe/Adobe PDF
These presets automatically appear in the Adobe PDF Presets menu.
NOTE: PDFX4 presets do not show in Distiller because they contain features not supported in PostScript. These presets are useable, however, by Photoshop, Illustrator, and InDesign. You can also use Acrobat Preflight to convert files to PDFX4 compliance.
Supplementary InDesign PDF presets are installed in the Adobe PDF\Extras folder. Use your system search utility to locate additional .joboptions files. You may also receive custom PDF presets from service providers and colleagues. For these presets to be listed in the Adobe PDF Presets menu, they must be moved to the Settings folder either manually or by using the Load command.
Adobe PDF presets
A PDF preset is a group of settings that affect the process of creating a PDF. These settings are designed to balance file size with quality, depending on how the PDF are used. Most predefined presets are shared across Adobe Creative Suite applications, including InDesign, Illustrator, Photoshop, and Acrobat. You can also create and share custom presets for your unique output requirements. A saved PDF preset file has the suffix .joboptions.
A few of the following presets are not available until you move them from the Extras folder (where they installed by default) to the Settings folder for custom settings.
Typically, the Extras and Settings folders for default settings are found in (Windows) Documents and Settings/All Users/Application Data/Adobe/Adobe PDF, (Vista) ProgramData/Adobe/Adobe PDF, or (Mac OS) Library/Application Support/Adobe PDF. The default settings files installed with Distiller are Read Only and Hidden.
The custom settings are found in (Windows) Documents and Settings/[username]/Application Data/Adobe/Adobe PDF/Settings, (Vista) Users/[username]/AppData/Roaming/Adobe/Adobe PDF/Settings, or (Mac OS) Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings.
Some presets are not available in some Creative Suite applications.
Review your PDF settings periodically. The settings do not automatically revert to the default settings. Applications and utilities that create PDFs use the last set of PDF settings defined or selected.
High Quality Print
Creates PDFs for quality printing on desktop printers and proofing devices. This preset uses PDF 1.4, downsamples color and grayscale images to 300 ppi and monochrome images to 1200 ppi. It also embeds subsets of all fonts, leaves color unchanged, and does not flatten transparency (for file types capable of transparency). These PDFs can be opened in Acrobat 5.0 and Acrobat Reader 5.0 and later.
Creates PDFs suitable for viewing and printing of engineering drawings larger than 200 x 200 in. (508 x 508 cm). These PDFs can be opened in Acrobat and Reader 7.0 and later.
PDF/A-1b: 2005 (CMYK and RGB)
Used for long-term preservation (archival) of electronic documents. PDF/A-1b uses PDF 1.4 and converts all colors to either CMYK or RGB, depending on which standard you choose. These PDFs can be opened in Acrobat and Reader versions 5.0 and later.
PDF/X-1a (2001 and 2003)
PDF/X-1a requires all fonts to be embedded, the appropriate PDF bounding boxes to be specified, and color to appear as CMYK, spot colors, or both. Compliant files must contain information describing the printing condition for which they are prepared. PDF files created with PDF/X-1a compliance can be opened in Acrobat 4.0 and Acrobat Reader 4.0 and later.
PDF/X-1a uses PDF 1.3, downsamples color and grayscale images to 300 ppi and monochrome images to 1200 ppi. It embeds subsets of all fonts, creates untagged PDFs, and flattens transparency using the High Resolution setting.
Note: The PDF/X1-a:2003 and PDF/X-3 (2003) presets are placed on your computer during installation. However, they aren’t available until you move them from the Extras folder to the Settings folder.
This preset is based on PDF 1.4, which includes support for live transparency. PDF/X-4 has the same color-management and International Color Consortium (ICC) color specifications as PDF/X-3. You can create PDF/X-4-compliant files directly with Creative Suite 3 applications (Illustrator, InDesign, and Photoshop). In Acrobat 9, use the Preflight feature to convert PDFs to PDF/X-4 DRAFT.
PDF files created with PDF/X-4 compliance can be opened in Acrobat 7.0 and Reader 7.0 and later.
Creates PDF files for high-quality print production (for example, for digital printing or for color separations to an imagesetter or platesetter). However, it does not create files that are PDF/X compliant. In this case, the quality of the content is the highest consideration. The objective is to maintain all the information in a PDF file that a commercial printer or print service provider requires to print the document correctly. This set of options uses PDF 1.4, converts colors to CMYK, and downsamples color and grayscale images to 300 ppi and monochrome images to 1200 ppi. It embeds subsets of all fonts and preserves transparency (for file types capable of transparency).
These PDF files can be opened in Acrobat 5.0 and Acrobat Reader 5.0 and later.
Note: Before creating a PDF file to send to a commercial printer or print service provider, find out what output resolution and other settings are required. Or, ask for a .joboptions file with the recommended settings. You sometimes must customize the Adobe PDF settings for a particular provider and then provide a .joboptions file of your own.
Rich Content PDF
Creates accessible PDF files that include tags, hypertext links, bookmarks, interactive elements, and layers. This set of options uses PDF 1.6 and embeds subsets of all fonts. It also optimizes files for byte serving. These PDF files can be opened in Acrobat and Reader 7.0 and later. (The Rich Content PDF preset is in the Extras folder.)
Note: This preset was called eBook in earlier versions of some applications.
Smallest File Size
Creates PDF files for displaying on the web or an intranet, or for distribution through an email system. This set of options uses compression, downsampling, and a relatively low image resolution. It converts all colors to sRGB, and (for Adobe Acrobat Distiller-based conversions) does not embed fonts. It also optimizes files for byte serving.
These PDF files can be opened in Acrobat and Reader 6.0 and later.
Creates PDF files to be printed to desktop printers or digital copiers, published on a CD, or sent to a client as a publishing proof. This set of options uses compression and downsampling to keep the file size down. However, it also embeds subsets of all (allowed) fonts used in the file, converts all colors to sRGB, and prints to a medium resolution. Windows font subsets are not embedded by default. PDF files created with this settings file can be opened in Acrobat and Reader 6.0 and later.
An additional note: If you installed the PDF Creation Add-on that comes with FrameMaker AND Acrobat, you probably have a damaged PDF creation capability. The two are not compatible. If that is the case, you will have to uninstall FM, its PDF Creation Add-on, and Acrobat. Then reinstall Acrobat and FM without the add-on to fix things.
Oops. I inadvertently left out Windows 7 location in the message above and edited it to add them:
C:\Users\All Users\Adobe\Adobe PDF\Settings (program default settings)
C:\Users\All Users\Adobe\Adobe PDF\Extras (additional settings available, if moved to Settings)
C:\Users\[username]\AppData\Roaming\Adobe\Adobe PDF\Settings (custom user settings)
1 person found this helpful
This is an appropriate forum. The message derives from FM11 and I have had many examples of it.
This is definitely not a damaged file. as I can report the same message:
Thanks for all the info, Mike. I recognize some of it at least from the document I mentioned earlier (can't recall the title at the moment).
How would I know if I installed the PDF Creation Add-on? I didn't specifically choose to install it, I know that, however, I did choose to install all features as opposed to the quick install or custom install (not the exact wording but I don't recall that at the moment either). Perhaps I should have done the more basic, quick install. I use relatively basic aspects of Frame, no structured docs.
I think I am simply going to search for all JobOption files on my system and delete them (except the master copy of my two from Frame/Acrobat 7) then uninstall Frame and Acrobat and start over. I have two questions in that regard, if someone can help me out:
1. Do I need to deactivate these apps before uninstalling (will I run into problems with the new installations if I don't)?
2. Should I install Frame first and then Acrobat, or does it matter?
One other more general question. The Users\All Users...folder/path has been brought up a few times now however, I don't find an All Users folder on my Windows 7 machine. I have individual user-specific folders (e.g., Users\April Singer, Users\IT Guy), and I have a Users\Public and a Users\Default folder. Perhaps All Users is hidden? Hopefully the reinstalls will solve this problem, but if not I'll be left trying to track this down again and then I'll need to find that folder, if it is essential.
Thanks for all the help, I appreciate it.
Thanks Rob. I'm not always sure where to go when features overlap between these two apps. I kept referring to the JobOptions that installed with "Acrobat" but late yesterday I read something in one of the help docs that says they are installed with Frame. Wouldn't have known that otherwise...but I was pretty sure this was a Frame issue since Acrobat and Distiller (and Windows) all see the JobOptions but Frame doesn't but I didn't want to upset anyone by posting to the wrong forum. Appreciate the feedback.
Sadly, if you didn't specifically choose NOT to install it, I believe
that FrameMaker installs the add-on by default. The installation screens
could use some work to make things more obvious. At installation, if I
recall correctly, there is a screen that pops up with vague language
about installing options or features or something-- or maybe about
installing "all features" or something like that. I can't remember the
language, but the PDF Creation Add-on is listed by itself (the only
option) with a prechecked checkbox on the right side of the screen. I
remember thinking, "Sheesh. If I didn't know that I do NOT want that
add-on, FM would automatically put it there and it's not at all clear
that it's even a choice to make."
I believe the add-on shows up in Control Panel's list of programs as
"Adobe PDF Creation Add-on" or something like. I know that it did in a
recent trial version of FM11. So you might look there to see if it's
listed. If it is installed, you'll probably have to uninstall it,
Acrobat, and maybe FrameMaker, too-- and then reinstall without the
add-on-- in order to put things right. The add-on and Acrobat do not get
I'm not sure if deactivating is necessary if you are going to reinstall
on the same machine. You might want to do it anyway, to play it safe.
I'm sure someone else will know.
I don't think it matters in which order you install Acrobat or FrameMaker.
On Windows 7, the Public folder replaces All Users. I just noticed,
though, that Acrobat is NOT creating the public profiles in the Window 7
location it says in help! Sheesh! I found them here, instead:
But if you want them only for your username, they go here:
OK - I think I have to use the Custom installation option then, that is the one that lists the various installation components though I didn't even look at that option when installing. Just chose between the other two. I agree, the installation process should include more description about what the individual options represent.
I'll search the forums to see if I can confirm whether I need to deactivate before uninstalling and then do the reinstalls this morning so I can enjoy the upcoming four day weekend without worrying about Ok, so I probably won't think about it all either way on my days off but it would be nice to arrive at work Monday knowing everything was set! Thanks again for the tips.
I was thinking the same thing, just deactivate just in case. I don't think it can hurt.
Thanks for confirming about the All Users on Win 7 too. I was thinking my system was different than everyone else's! I'm going to take screen shots of my folders after the uninstall and cleanup, so that I can see exactly what the installers do this time.
You only need to deactivate a license if you're moving it to another machine, otherwise you can leave it as is. As Mike mentioned, if you used the default FM installation, then it automatically adds the PDFcreator add-on which would have hosed your Acrobat installation to varying degrees. You have to deselect that option and the install screen isn't very clear on this issue.
Also, when (re)installing, do Acrobat first, then FM and also install it using an adminstrator account/priviliges.
Thank you for that detail, Arnis. That is very useful information.
Well, out of the frying pan and into the fire. After uinstalling Acrobat and Frame, and reinstalling everything clean as directed, I now get an Internal Error 11004.....which is something that haunted me for a long time after I first upgraded to Frame 7.2 years ago. What a mess. I'm going home, can't deal with this now. Will check the .txt log that was generated when I get in Monday. Darn.
make sure you apply the FM 11 patch - that fixes the book printing error
you sound close to tears. I know the feeling as does everyone who has to earns their living with FrameMaker. It is a high anxiety software. The log file will only tell you at what page Frame fell over.
There is probably nothing wrong with your page.
The first thing I would check is that pesky dialogue in the Distiller dialogue. Unclick the "rely on system fonts." which I invariably forget to unclick after a new install when one's hopes are high and the clock is ticking.
Without adequate documentation, one is obliged to use vodoo methodology. My favourite vodoo trick at the time of writing in book mode is to upadate all files three times, with all boxes clicked.
You have to have the personality of a honey badger to get anything done in FM11.
Thanks Jeff. I had installed all available updates for Frame with my original installation, but after uninstalling Acrobat and Frame and then installing them both again, I had forgotten to do that again. Maybe that was the problem. Thanks for the reminder.
Thank you for the encouragement Rob. I think I have forgotten what it is I intended to actually do with Frame after spending so much time just trying to get it installed and working! After four days off, perhaps I'm ready to keep going now
> My favourite voodoo trick at the time of writing in book mode is to update all files three times, with all boxes clicked.
It definitely takes more than one pass if you click the Apply Master Pages box.
That is entirely unreliable in FM7 inside Update Book, so we do it as a separate option, file-by-file, before doing an Update Book.
I am glad I am not alone.
I am going to try 5x now.
I wish we knew a little about how FrameMaker sorts its scratch disk space...
I know it uses about four hundred (judging from the cleanups so there are a lot of things going on.
I will experiment with Update all files with Apply Master pages clicked.
I have also tried creeping up on apply Master pages, updating first cross references then numbering and so on.
I think its time to move onto Robohelp and too hell with pdfs.
> I will experiment with Update all files with Apply Master Pages clicked.
AMP is probably unstable, in part, due to the fact that what we are giving it to do may be unstable. I've seen cases where combinations of MP assignments and degenerate page layouts cause the layouts needed to oscillate. Doesn't fit - move to new page - needs MP update - now fits on previous page - AMP it - doesn't fit - around we go, etc.
FM in general doesn't recursively apply formats until there are no more changes, possibly because there are cases where it might loop indefinitely. Self-referential cycles of Xrefs (and insets, I imagine), can grow until they blow up at 4GB, but they grow only once per open or update.
So we need to Update until there are no more changes, and some things need to be done before others.
[Ooops! Clicked Yes to Was this helpful? for my own original post. Not intentional.]
OK, I think everything is resolved. I can now generate a .ps file and distill it without any problems. Things that worked for me were:
1. Uninstalled both Framemaker 11 and Acrobat 11.
2. Searched for and removed any lingering Job Options (my own custom ones in various locations).
3. Reinstalled Acrobat 11, then Framemaker 11.
4. Installed Frame patches/updates.
5. Opened the Standard Job Options with Distiller, did a Save As to create a new one, accepted the default location, then edited those options to match my old ones from Frame/Acrobat 7.
6. Made sure to disable the "Rely on system fonts only; do not use document fonts" setting in my Print Setup for Adobe PDF printer.
Now I see my custom Job Options listed in the various drop-downs in Frame and Acrobat, and can "print" and distill using them.
Noted that the default location that Acrobat/Distiller saves custom files in on Windows 7 is:
I have not tried just putting a Job Option file in that location again since resinstalling. Doing so before didn't work for me but maybe it would now. Saving a custom Job Option there via Distiller did work now.
Thank you for all of the great tips and endurance! Glad to be up and running for now.
Glad to see that you've finally go tit all sorted out.
However, why are you doing the print to .ps route and then distilling? The SaveAsPDF route is now recommended (and is working quite realiably on most standard installations). If you ever need to prepare PDFs for print output and use CMYK or spot colours, then your method will not create the desired output.
Also ensure that the AdobePDF printer instance is always the default in a FrameMaker session to avoid any surprises in PDF creation. The Sundorne SetPrint utiility ( http://www.sundorne.com/FrameMaker/Freeware/setPrint.htm ) is a great freebie plug-in that does this invisibly for you.
Well, a few versions back we had problems with SaveAsPDF so we ended up going the .ps to Distiller route. I cannot even remember now what the actual reasons were but it was a huge hassle and that is what fixed it for us.
Our output is pretty simple - text and screen shots for "eManuals" (end user docs for a software developer). We don't use anything advanced in terms of Frame features. I can try the SaveAsPDF - it would save time to do it in one step instead of two.
I will say that I sure do miss the functionality I had with MicroType's Xpress Customization. I don't know exactly what all that plug-in added for me because I've been using it so long, but now that I am facing Frame without, I'm bumping into things I really miss (e.g., the quick tool button to import graphics). Doesn't look like they produce that plug-in for versions newer than 9 for Frame...but if anyone has any recommendations for something similar, I'm sure open to it.
I'll give the SaveAsPDF a try once I finish up some things that were on the back burner here. Once again, Arnis, thanks for your help. You've been around awhile because I recall being blessed by your assistance in years past too
Oh, and thanks for reminding me about the SetPrint which I have used in the past but didn't have now.
Have a look at Klaus Daube's enhanced toolbars for FM11 at:
There's also a lot of good information, tips, tricks, documentation and manuals available from his site. Highly recommended.
[I've been around as the sysop/host/moderator for the FM forum since the Frame Technologies days on Compuserve ]
Oooo, thank you Arnis! This might make me a happier Frame user again!