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Intermittent problems are, of course, hard to diagnose. What you describe, and based on waht you've tried, makes me suspect a conflict with some other software also running on the system. It could be practically anything, no matter how innocuous it might seem. What has changed recently? that would be a good starting point for your search.
Thanks Peter for the response. Funny you should ask what has changed. We recently moved our office and are on the same network system but new cabling was installed. All of our files run off of the network (although I have tried running the problematic files on my hard drive). I am not sure this is the cause as the issue did occur prior to our move.
We also switched around our computers and introduced a brand new computer which I am now using. After going through all the normal troubleshooting methods, I have begun to suspect that our recent changes may be causing this. My other thought was that there was a recent update to Windows (we are PC based) or even an anti-virus update. Our problem is our IT department has not explored these possibilities and is convinced that the issue is soley caused by InDesign. I am not so convinced at this point and am open to all possibilities. I am currently investigating Windows to see if there was a recent update that could be causing this. I guess our recent workflow changes make this matter extremely difficult to diagnose...
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Since you still have CS4 you still have the ability to export to .inx as well as to .idml. Take a look at Remove minor corruption by exporting and try .inx. I think it works a bit better than .idml for cleaning corruption, but I don't have empirical evidence to support that.
Are you using a font manager?
Can you create a new user account and log in on that, and do you get any different results (hard to tell, I know, because it's intermittent)?
I'd also consider running msconfig and turning off as much as possible to see if it makes a difference.
Thanks Peter. I will give the above suggestions a try. And no we are not using a font manager. I would have to check with our IT department about a new account. We are locked down pretty well here so those kinds of things have to go through them. I will ask them if they can set that up. Anyway, thanks again!
So I did try exporting one of our problematic files as .inx format and I was able to export a PDF with the new file I created. I then exported the file 3 more times before the out of memory error came back. I think that is an interesting clue as this file was able to write a PDF once before it came up with the error and has not been able to do the export until now. In a pinch, this method would be a good workaround. I am still looking at the other suggestions...
That tends to imply that something is slowly corrupting the files as you work with them. I'd hate to rely on the .inx method to be 100% reliable, so you might want to make some backup copies after doing the export, just in case, and absolutley, keep looking for what might have changed.
Did you install any new fonts?
Hello again, Peter.
Yea I am worried that our files are being corrupted as well. An interesting thing to note is that our flyer files are constantly being recycled. In other words, we copy content from previous flyers and paste them into new flyers. These files can date back to 2006 in some cases. I am not sure if that would cause corruption or not but this practice does seem to bring in a lot of "residue" (ie...styles, fonts, etc.). With a few of the problematic files I have troubleshooted, I did remove items to see if I could find anything that could be the cause but all the items seemed to be fine.
Right now, it sounds like our IT department is requesting a software upgrade and we are waiting to hear back from upper management. I am hopeful that an upgrade would solve the problem... and besides its probably about time we upgraded anyway
And no, we have not installed any new fonts recently. For now, I will be trying a few other things and will wait to see if we can get an upgrade. Thanks again for your help!
Copying and pasting is genrally less of a problem than true "recycling" where you take an old file and resave with a new name over and over again.
I do believe in the use of templates, though.